1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
3. |
5. |
You can delete queues as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
You can sort the Tickets page to show all of the tickets in all of your queues in one list. If you have multiple queues, you can specify the queue to be displayed by default on the Tickets page.
If you have multiple queues, you can choose which queue to be displayed by default on the Tickets page. The default queue can be specified:
• |
At the system level. This setting is used if no user settings are specified. See Set the default queue at the system level. |
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At the user level. This setting overrides the system level settings. Individual users and administrators who have permission to change user settings can specify the default queue at the user level. See Set the default queue at the user level. |
If you have multiple queues, you can view tickets from all queues in the same list.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
3. |
In the View By drop-down list, to the right of the Queue drop-down list, select the group of tickets you would like to view. |
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