1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
◦ |
Click the Submitter Ticket History. |
◦ |
Click the Asset Ticket History. |
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Click the Device Ticket History. |
To view the ticket details, click the link in the Number or Title column to display the Ticket Detail page.
3. |
◦ |
Click a ticket referenced as See Also. |
◦ |
Click a ticket referenced as a Referrer. |
◦ |
Click a ticket referenced as a Merged Ticket. |
◦ |
Click a ticket referenced as a Child Ticket. |
◦ |
Click a ticket referenced as a Parent Ticket. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
3. |
5. |
There are several built-in system views you can use to restrict the tickets displayed on the Tickets page.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
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List of available custom views. |
Set the custom view as the default. See Set a view as the default view for tickets.
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