You can use and configure system Ticket Rules to meet the needs of your Service Desk environment.
The following table shows the names, behaviors, and usage of system Ticket Rules:
You can create custom Ticket Rules for Service Desk tickets as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Service Desk Configuration panel, in the Rules section, click Create and manage custom ticket rules link. |
2. |
4. |
5. |
7. |
9. |
10. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Service Desk Configuration panel, in the Rules section, click Create and manage custom ticket rules link. |
2. |
In the Ticket Rules section at the bottom of the page, click [Customize] to display the Ticket Rules page. |
4. |
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