If the Organization component is enabled on the appliance, and you are logged in to the Administrator Console (http://appliance_hostname/admin), the Serice Desk Dashboard shows information for the selected organization. When you are logged in to the System Administration Console (http://appliance_hostname/system), this dashboard shows information for the appliance, including all organizations.
You can access the Serice Desk Dashboard if one or more roles associated with your user account grants access to this dashboard. If you want to hide it, edit your user roles, as needed. For more information, see Add or edit User Roles.
TIP: The appliance updates the summary widgets periodically. To update most of the widgets any time, click the Refresh button in the upper right of the page: . To update most individual widgets, hover over the widget, then click the Refresh button above the widget. Some widgets may require additional steps. |
This section describes the widgets available on the Service Desk Dashboard. If the Organization component is enabled on your appliance, the widgets show the information for the selected organization at the Admin level and for the appliance at the System level.
You can customize the Service Desk Dashboard to show or hide widgets as needed.
These widgets are also all available in the Home dashboard, if they are installed.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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You manage Service Desk tickets, processes, and reports using the Administrator Console. Tickets can also be managed using the User Console and through email.
Before you can manage tickets, you must configure the Service Desk. See Setting up Service Desk.
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