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Select the check box for the row that contains the alert message, then select Choose Action > New Ticket. |
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If you want to create a ticket based on a process template, select the process from the Process drop-down list. |
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Provide the rest of the information needed to complete the form, then click Save to save the ticket and leave the Ticket Detail page, or Apply Changes to save the ticket and continue editing it. |
This example shows how to use Filter to find critical alerts related to a connection issue.
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With AND selected in the operator drop-down list, click to add a new line, then specify the criteria required to find alerts that contain Unable to connect in the message: |
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The list is refreshed to show devices that match the specified criteria.
You can exclude specific events from being raised as alerts if you find them unnecessary or distracting. To filter the alerts you do not want to receive, you use Exclude Text to indicate the content that identifies an unwanted alert. Use Exclude Text in conjunction with Include Text to refine a subset of an alert category.
There are two methods for filtering alerts from being reported by the monitoring feature. One entails working in the Profile Details page and the other entails using the Choose Action drop-down menu from the Monitoring Alerts list page.
You can filter the alerts you receive based on the message text and severity level.
Use Exclude Text in conjunction with Include Text to refine a subset of an alert category.
NOTE: The criteria match text, for example, error, is matched in Windows event logs against both the severity level and the message itself. |
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Select the check box for the existing profile that you want to edit, and select Choose Action > Edit to display the Profile Detail page. |
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Change Include Text. |
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Change Exclude Text. |
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