You can delete custom Ticket Rules from the Service Desk as needed.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Service Desk Configuration panel, in the Rules section, click Create and manage custom ticket rules link. |
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3. |
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
On the Service Desk Configuration panel, in the Rules section, click Create and manage custom ticket rules link. |
2. |
TIP: To move between queues on the Ticket Rules page, use the View By drop-down list, which appears above the table on the right. |
4. |
You can run reports on Service Desk items as needed.
The appliance includes a set of pre-configured reports for Service Desk data.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
2. |
3. |
A typical life cycle for tickets involves creation, resolution, archiving, and finally deleting. You can also “restore” a ticket as discussed in Restore archived tickets. Restoring tickets returns the ticket data from an archive table back into a transactional table for use, making ticket data available again in the Tickets tab.
Deleting tickets permanently deletes the ticket data from the appliance.
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