After you have dealt satisfactorily with an alert, you can delete it from the database.
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a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
3. |
To use the Service Desk, you must have an appliance, an email server, and user account information.
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Appliance requirements: To use Service Desk, you must have an appliance set up and configured. See information on setting up the appliance server in Configuring the appliance. |
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Email server requirements: You must have one of the following types of email servers for sending and receiving Service Desk email: |
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User account information: User account information can be stored in an LDAP-compliant directory service such as Microsoft Active Directory. Storing user account information allows Service Desk to efficiently find and import data that it uses to authorize users and identify anything else that you want to track. You can filter groups of users or other entities by referencing their LDAP attributes, such as organizational units, domain components, and relative distinguished names. See Configuring user accounts, LDAP authentication, and SSO. |
If your organization is small, you can eliminate this requirement by creating the required user account information manually, one user at a time. For more information about creating users manually, see Setting up Service Desk.
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