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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Approving a user

As an administrator or group owner, you can easily approve a pending user for an existing group in the License Portal when users request account access via a subdomain.

 

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NOTE: You might also receive an email notification in which you can approve or deny the user account request by clicking the appropriate link in the email notification.
To approve a user
1
In the left navigation area of the License Portal, click Users.
2
On the Users page, select a user (with the pending status), and then click Approve.
(Similarly, if you want to deny a user, click Disapprove.)
3
Click OK to approve the user.
The user is approved for the root group, down to all subgroups.

Managing groups

Within the License Portal, you can easily view and manage groups and subgroups. As an administrator, you can add subgroups and view all subgroups for the current group as well as edit and delete groups.

 
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NOTE: Navigation using the left menu is in context for the currently selected group. If you have the proper permissions to access more than one group, “bread crumb” links in the top menu allow you to navigate between groups. You can also access and navigate between groups by going to the Groups page.

Refer to the following topics for more information about managing groups.

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Understanding groups
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Viewing and searching for groups
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Viewing and working with group details
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Adding a group or subgroup
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Deleting a group
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Editing group information
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Editing branding settings for the root group
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Adding company and billing information for a group

Understanding groups

Two types of groups are available in the License Portal and are based on software and appliances.Groups contain at least one user with access rights assigned to it. When an initial user account is created for your organization in the License Portal, it is created as a default user with administrative rights. When this registered user logs in, the License Portal represents the account as a root group, meaning it can have subgroups but has no parent group.

Software groups

Groups can represent partners, companies, and subgroups within companies. They include organization information, can have an unlimited number of cores, and can include other groups, with no limit to depth. They also contain license pools and license pool amounts. The number zero (0) represents an unlimited license pool. For a subgroup, the number zero (0) signifies that licenses are drawn from the parent license pool. For more information about license pools and license allocation in groups, see the topic Understanding license pools.

Appliance groups

The Rapid Recovery DL appliances have one global group for all appliances, and each appliance has a unique license key that comes with a set of license restrictions (capacity, number of agents, and so on). Customers with both software and appliance (or software capacity) licenses typically have two groups in the License Portal: a software group with one license key for all software cores, and an appliance, or software capacity, group that has as many keys as purchased appliances, each unique to an appliance.

Viewing and searching for groups

Complete the following steps to search for and view the groups in your License Portal account.

 
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NOTE: Navigation using the left menu is in context for the currently selected group. If you have the proper permissions to access more than one group, “bread crumb” links in the top menu allow you to navigate between groups. You can also access and navigate between groups by going to the Groups page.

If you see a message about a group being blocked, you need to contact Quest Software support or your sales representative for assistance.
To view and search for groups
1
In the left navigation area of the License Portal, click Groups.
2
On the Groups page, you can view the following details for groups:
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Status - The status of the group as either Active or Blocked.
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Name - The name of the group.
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License - The type of license associated with this group.
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Used License Pool - Pools used by this group. This refers to the number of physical licensed agents in this group.
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Cores - Number of AppAssure 5 or Rapid Recovery Cores in this group.
3
You can expand a group in the list to view any related subgroups.
4
To select a group, click the hyper-linked group name in the groups table.
 
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NOTE: If you have proper access, you can select and view the root group by clicking the first bread crumb link that appears at the top of the License Portal groups page.
5
To sort the list of groups in the table, click the column heading by which you want to sort.
6
To filter the groups list or search for groups, do the following:
a
To search by name, in the text box in the Name column, enter text for a group name.
b
To search by license pool or number of cores, click the drop-down menu in the Used License Pool or Cores column, and enter a number or numeric range.
Any search results are returned in the Group table.
7
To start a new search, click the link, Clear Filters. in the Actions column.
 
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NOTE: You can export the list of users as needed. To export, on the Export drop-down menu, click Export to XLS or Export to PDF as appropriate. Microsoft Excel 2010 and higher are supported export formats.
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