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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Understanding software license types

The three types of software licenses that are available are:

Trial. A 14-day license. Upon expiration of a trial license, the machine for which the trial license was active is automatically deactivated and receives the status, “Expired.” A trial license can be extended one time by the group administrator user from a 14-day to a 28-day license. If a registered user's account migrates from a trial to a subscription license, the user cannot register for another trial license.
Subscription. A license that is valid for a limited time based on the subscription interval. You have usage rights to functionality while the subscription is active.
Perpetual. A perpetual license with no expiration date that represents a set number of available licenses that can be used when adding new agents.

A License Portal account can be associated with either a subscription or perpetual license. The default is a subscription license and is defined by the user when the account is created. Only administrators can change license types for subgroups in which the root group does not have non-trial licenses. For information about changing the license type for a subgroup, see the topic, Changing the license type for a subgroup.

The license type can be established for a group and all subgroups. In this case, for example, if the license type defined for the group is subscription, all subgroups of the group also have a subscription license. When a license expires, the agent license expires, and the agent stops taking snapshots.

About appliance licensing

Licensing for the DL Series appliance can be an agent-based appliance package or based on the capacity of the repositories on the appliance. If you have purchased a DL appliance, your appliance is configured with a 30–day temporary software license. To obtain a permanent license key, you must log on to the Rapid Recovery License Portal to register the appliance. You need to enter the appliance license number to obtain the permanent license key file, and then change or add the license key in the Core software.

Refer to the following topics for more information about working with appliances in the License Portal.

For information about changing a license key in the Rapid Recovery software, see the topic, “Changing A License Key” in your Rapid Recovery DL Series User Guide at

Understanding license pools

This topic describes how licenses are allocated (using License Pools) in the Rapid Recovery License Portal, including how licenses are allocated among groups, how offline machines are handled in the license pool count, and how licenses can be released back into the pool.

Refer to the following topics for more information about working with license pools.

A license pool is used to administer (non-trial) software licenses in the Rapid Recovery License Portal. The number assigned to the pool indicates how many licenses can be allocated. Each group maintains a number (or pool) of allocated licenses, and a license pool with an Unlimited designation, represents an unlimited pool of licenses. For a subgroup, licenses are drawn from the parent license pool. License pools can be set at group and subgroup levels and at the Core level for appliances. See the topic Understanding groups for more information about groups and licenses and how they differ for software and appliances.

For example, if the license pool is set to 50, a group can allocate a maximum of 50 licenses across the group and subgroups. Once the threshold of group licenses is met, if additional agent licenses are needed, these agents need to use trial licenses, and a notification email is sent to the group administrator about the license pool being exceeded. If the license pool is set to Unlimited for the group, an unlimited number of licenses can be distributed for the group.

Administrators can also choose to define a value for the license pool and set an option to “draw licenses from a parent group.” Doing so specifies that no less than the quantity of licenses defined for the license pool are allocated.

License pools can have the following states in the License Portal:

The display of License Pool information in the License Portal also depends on your license pool settings and requirements, the types of machines being protected (that is, if you have protected physical machines as well as virtual machines), and the type of license and group (for example, if you have a capacity-based license). Users can see the following categories in the License Pool section of the Licensing page depending on their specific licensing.

License Pool - The limit that applies to the sum of protected physical machines and protected virtual machines. If hypervisor licensing is enabled, you will see hypervisor information in the license portal. A protected (installed) agent associated with a hypervisor does not consume the License Pool; instead, such agents are licensed as part of the hypervisor machine. The license pool does not count agents on protected hypervisors but does include the number of CPU sockets on protected hypervisors. It also includes protected virtual agents if they are not associated with a hypervisor explicitly.
Capacity License Pool - A limit that applies to the data in use, that is, the sum all used space on protected volumes. The total protected volume space on all agents (virtual and physical) is used to calculate this pool usage. It cannot be mixed with agent & hypervisor licenses.

In the License Portal, you can block agents or downgrade agents to a trial license, which frees the associated licenses and adds them back to the license pool. For information about how to block or downgrade an agent, see the topic, Working with agent machines.

Downloading or viewing your license key

When you purchase software or appliances, you will receive a license number associated with your account that will also be associated with any software license keys for the Rapid Recovery Core and Agent software.

You can easily download a license key file for your Rapid Recovery software (or view your license key for your AppAssure 5.4.1 versions and earlier) from within the License Portal.

On the License page, on the License Key drop-down menu, click one of the following:
License Key - To download the license key file to your browser.
Legacy Key - To view the license key (for AppAssure 5.4.1 versions and prior). The License Key dialog box appears showing the license key associated with the current group.
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