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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Downloading and adding an agent to the License Portal

The Rapid Recovery Agent is comprised of the agent services and software that enable protection of your data. You install agent software on the Windows and Linux machines that you want to protect in your environment (for example, on an Exchange server, SQL server, Linux server, and so on). The agent tracks changed data blocks on the disk volume of the machine and creates snapshot images of the data to send to an associated Core.

From the License Portal, you can download and run the Agent installer. When the software is installed on a machine, the agent is added to the License Portal so that you can manage associated licenses.

 
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NOTE: You must have administrative privileges to download and add agents.
To download and add an Agent to the License Portal
1
In the left navigation area of the License Portal, click Downloads.
2
Under the Windows-based Applications or Linux-based Applications heading, next to the agent installer version you want to download, click Download, and then click Run in the resulting installer dialog box to install the software.
For Windows, you can choose from the following platform versions:
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x64 Windows Agent installer
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x86 Windows Agent installer
For Linux, you can choose from the following platform versions:
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x64 CentOS /RedHat Enterprise Linux Agent installer
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x86 CentOS/RedHat Enterprise Linux Agent installer
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x64 Ubuntu Agent installer
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x86 Ubuntu Agent installer
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x64 SUSE Linux Enterprise Server Agent installer
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x86 SUSE Linux Enterprise Server Agent installer

For more information about installing the AppAssure 5 or Rapid Recovery Agent on your machines, see the Quest Rapid Recovery Deployment Guide.

Downloading software for appliances

If you have a DL Series appliance, you need to use the Recovery and Update Utility (RUU) to upgrade to the latest version of the Rapid Recovery software (Do not use the Core Installer). The RUU is available in the Appliance Applications section of the Downloads page.

To download software for DL Series appliances
1
In the left navigation area of the License Portal, click Downloads.
2
Under the Appliance-based Applications heading, next to the software you want to download, click Download, and then click Run in the resulting installer dialog box to install the software.

Using the dashboard

You can view the License Portal Dashboard for a quick summary of License Portal status information. Depending on the selected group, Information about protected machines and licenses in your environment is displayed in charts and tables for at-a-glance viewing.

To use the dashboard
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In the left navigation area of the License Portal, click Dashboard.
Graphs are displayed for the current group, showing current Machine information, including Active, Expired, Blocked, Paused, and Total machines. Current amount of protected data is also displayed. License information is displayed for Physical and Virtual active licenses, as applicable. The amount of Used Protected Data (GB) is also displayed.

Performing global searches in the License Portal

At the top of the License Portal pages, you can perform a global search for cores, agent machines, groups, or users. To help you with your search, when you enter search text, suggested input appears if available.

For easy navigation, results are returned on a Search Results page organized by Groups, Cores, Machines, or Users according to what is found. You can easily view details about and perform a number of actions on an entity that is returned in Search Results.

 
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NOTE: “Fuzzy” search is supported in global searches, meaning that results are returned based on close matching or relevance and not always exact matches.

Also note that if a change is made in the License Portal, it may take up to 10 minutes to be propagated to the search engine and to appear in search results.
To perform a global search in the License Portal
1
At the top of the License Portal, in the Search text box, enter the text for which you want to search.
 
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NOTE: You can search for cores, agent machines, groups, or users; and, for groups, you can search by the license number or license key as well.
2
Press the Enter key, or click the Search icon (which looks like a magnifying glass).
Results are returned on the Search Results page. If no results are found, a message appears, stating ‘No results found.”
3
On the Search Results page, click the Groups, Cores, Machines, or Users tab as applicable, to locate the specific entity for which you were searching.
4
Click the name of the entity to view details.
The Details page includes identifying information, a history of modifications as well as information about associated entities, such as groups or machines, as applicable.
5
On the Details page, you can click a variety of actions depending on the type of entity you are viewing. For more information about the Details pages and associated actions, see the following topics:
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Viewing and working with user details
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Viewing and working with group details
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Viewing and working with machine details
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Viewing and working with core details
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