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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Editing branding settings for the root group

The License Portal allows administrators with proper access to re-brand certain settings for the root group, such as images, logos or contact information. Complete the following steps to edit the branding settings for the root group.

To edit branding settings for the root group
1
Ensure that the root group is currently selected.
2
In the left navigation area of the License Portal, click Settings. (You can also click Settings in the left navigation area of the License Portal if the group you want to modify is currently selected.)
The Group Settings dialog box opens, displaying the Group Info tab.
3
Click the Rebranding tab.
4
Enter the branding information as described in the following table.
 
Table 8. Rebranding Information
Field
Description

Select Image

Browse to locate and select the image (with the .png, .jpg., or .gif file extension) you want to use to re-brand the License Portal with your company’s logo.

Select Icon

Browse to locate and select the icon (with the .ico file extension) you want to use to re-brand the License Portal with your company’s icon.

Contact Us

Select the set of Contact Information you would like to use for your License Portal. You can select one of the following options:

•
Quest Software Contacts. Uses the default Quest contact information for Rapid Recovery products.
•
Same as Company Info. Uses the contact information that is entered on the Company Info tab.
•
Custom Contacts. Lets you enter custom contact information in the contact fields.
5
You can click Reset Branding to revert settings back to the Quest Software defaults.
6
Click Save.

Adding company and billing information for a group

Complete the following steps to add company and billing information for a group or subgroup.

To add company and billing information for a group
1
On the Groups page, in the Actions column for the group you want to modify, click the Settings icon.
The Settings dialog box opens, displaying the Group Info tab.
2
Click the Company Info tab.
3
In the Company Info tab, enter the company information as described in the following table.
 
Table 9. Company Information
Field
Description

Company Name

Used to identify the company. Enter the name of the company.

Company Contact

Used to establish a point of contact for the company. Enter the name for the company contact.

Company Phone

Used to specify contact information for the company contact. Enter a phone number for the company contact.

Company Email

Used to specify contact information for the company contact. Enter an email address for the company contact.

Company Country

Used to identify the country in which the company is located. Select the country in which the company is located.

Company State (If US)

Used to specify the state where the company is located, if located in the United States of America. Select the state in which the company is located.

Company City

Used to specify the city where the company is located. Enter the city where the company is located.

Company Address

Used to specify the physical address of the company. Enter the physical address for the company.

Company Zip Code (If US)

Used to specify the postal address for the company’s physical address. Enter the zip code for the company’s physical address.

4
If the billing information is the same as the company information, ensure that the option Billing information is the same as company information is selected.
5
If the billing information differs from the company information, clear the checkbox, Billing information is the same as company information, and enter the billing information as described in the following table.
 
Table 10. Billing Information
Field
Description

Billing Name

Enter the name of the responsible party. The name is used to identify the party responsible for paying for services.

Billing Contact

Enter the name of the individual who is responsible for payment. It is used to establish a point of contact who is responsible for payment.

Billing Phone

Enter a phone number for the responsible party. The number is used to specify the contact information for the responsible party.

Billing Email

Enter an email address for the responsible party. It is used to specify the contact information for the responsible party.

Billing Country

Select the country where the responsible party is located. It is used to identify the country in which the responsible party is located.

Billing State (If US)

Select the state where the responsible party is located. It is used to specify the state where the responsible party is located, if located in the United States of America.

Billing City

Enter the city where the responsible party is located. It is used to specify the city where the responsible party is located.

Billing Address

Enter the physical address for the responsible party. It is used to specify the physical address where the responsible party is located.

Billing Zip Code (If US)

Enter a zip code for the physical address for the responsible party. It is used to specify the postal address for the physical address of the responsible party.

6
Click Save.

Modifying metadata settings for the root group

The License Portal allows administrators with proper access to collect additional server information/metadata for better insights on core and agent usage for reporting and billing. Complete the following steps to edit the metadata settings for the root group.

To edit metadata settings for the root group
1
Ensure that the root group is currently selected.
2
In the left navigation area of the License Portal, click Settings.
The Group Settings dialog box opens, displaying the Group Info tab.
3
Click the Advanced tab.
4
Select the appropriate checkboxes for the extended metadata you would like to collect. You can select from the following:
Table 11. Type of metadata collected
Metadata type
Description of information collected

SQL Server

The SQL Server metadata per agent, such as if the agent has a SQL server, the server version, and number of databases

Exchange

The Exchange Server metadata per agent, such as if the agent has an Exchange server, the server version, and number of databases

Encryption
•
For an agent, whether it is Encrypted
•
For a core, the number of encryption keys

Virtualization
•
Whether a machine is virtualized
•
If the machine is virtualized, the type of virtual host (for example: Hyper-V, VMware, XenServer, EC2, or VirtualBox)

Managing licenses

The License Portal server manages licenses and license expiration on a machine-by-machine basis for Rapid Recovery software agents. Licensing for DL Series appliances is based on the capacity of the repositories on the appliance.

Refer to the following topics for more information about understanding and managing licenses in the License Portal.

•
Understanding software license types
•
About appliance licensing
•
Understanding license pools
•
Downloading or viewing your license key
•
Viewing license numbers
•
Viewing license pool information for a group
•
Changing the license pool for software groups
•
Changing the license type for a subgroup
•
Extending an appliance license
•
Moving an appliance license
•
Detaching an appliance license from a core
•
Assigning an appliance license
•
Understanding billing for software licenses
•
Understanding billing for appliance licenses
•
Understanding disposal of software licenses
•
Adding a license to the License Portal
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