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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Working with agent machines

In the Machines area of the License Portal, you can complete a variety of tasks, including pausing protection for agent machines, upgrading or downgrading the licenses for agent machines, and more.

In the left navigation area of the License Portal, click Machines, select the machine(s) you want to work with, and, in the menu above the machines table, click the action you want to perform as described in the following table. (You can use the mouse to point and select multiple machines.)

Pause Protection

Pauses protection for a machine. When you pause a machine, you temporarily stop the machine from taking snapshots. It can then be resumed from the associated Core.

Resume Protection

Resumes protection of the machine, which starts taking snapshots again.


Downgrades the license version (for example, from perpetual or subscription to trial) and removes the machine from the license pool. This is helpful if you do not want to consume the license pool.


Upgrades the license (for example, from trial to perpetual or subscription).You must have enough licenses in the pool to support the upgrade.

Extend License

When downgrading to a trial license, it automatically goes to expired status, You can extend the expiration date using this command, which extends the expiration date for two weeks for the agent. An Administrator can extend the expiration date once per agent.


Blocks the agent. Blocking is helpful, for example, in the event that a customer needs to block an agent but does not have access to the remote core.

When you block an agent machine, you block the functionality to take snapshots and stop consumption of the license pool.A blocked agent is still billed for the current month. It is not billed for the next month. The License Status displays as “Blocked.”


Makes a blocked agent visible again. When you unblock, you can select from the following options.

Unblock and Resume - Unblocks the agent and makes it active again.
Unblock and Pause - Unblocks the agent, but the agent cannot take snapshots. It can be resumed from the Core.
Unblock and Downgrade - Unblocks the agent and downgrades the license to a a trial license so that it is not consuming your license pool.

Managing cores

The Cores area of the License Portal displays the Cores for the current group. This view lets you view and manage licenses on a machine-by-machine basis. Refer to the following topics for more information about viewing and managing Rapid Recovery Cores.

Viewing and searching for cores

In the License Portal, you can easily view and search for core machines.

Status - The status of the machine as active or blocked. If a core is blocked it is no longer protecting data, and the license of a blocked machine is not counted in the pool.
Display Name - The display name of the core machine.
Group - The group to which this core belongs.
Machines - The number of protected agent machines associated with this core.
Replicated Machines - The number of agent machines replicated to this core.
Protected Data - The sum (in GB) of protected space used for protected and replicated agents.
Last Contact - The last date that the Core contacted the License Portal.
Version - The version of Core software installed on this core.
To start a new search, click the link, Clear Filters. in the Actions column.
NOTE: You can export the list of users as needed. To export, on the Export drop-down menu, click Export to XLS or Export to PDF as appropriate. Microsoft Excel 2010 and higher are supported export formats.

Viewing and working with core details

In the License Portal you can view a variety of detailed information about a core, such as identifying information and modification history.

Delete - To delete the Core from the License Portal.
Block - To block the Core, which blocks the agents that it is protecting. This prohibits the agents from taking snapshots. It also stops the consumption of the license pool and changes the License Status to “Blocked.”
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