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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Adding a license to the License Portal

Once you are logged in to the License Portal, you can add license numbers.This is helpful when you have purchased additional licenses or have upgraded a license.

For information about extending a license (for example, to add capacity to an existing license) see the topic, Extending an appliance license.

To add a license number
1
In the left navigation area of the License Portal, click Licensing (ensuring that the group for which you want to add a license number is currently selected.)
2
Click the License Numbers link. The License Numbers dialog box appears.
3
Click Add.
4
In the Manage License Number dialog box, enter the license number, and then click Activate.
A notification of successful registration appears, which also lists the software license key or includes a software license file for you to download. This notification includes the instructions for you to apply the software license key to your appliance as follows:
a
Launch the Core Console for your appliance.
b
Navigate to Core Configuration - Licensing.
c
Click Change License Key.
d
Copy and paste the software license key. Or, if you have a license file, browse to and specify the file location.
e
Save your changes.
5
Click OK.

Managing registered agent machines

The Machines area of the License Portal displays the Rapid Recovery Agents for the current group. This view lets you view and manage licenses on a machine-by-machine basis.

Refer to the following topics for more information about viewing and managing agent machines.

•
Viewing and searching for registered agent machines
•
Viewing and working with machine details
•
Working with agent machines

Viewing and searching for registered agent machines

In the License Portal, you can easily view and search for registered agent machines.

To view and search for registered agent machines
1
Ensure that the group for which you want to view machines is currently selected.
2
In the left navigation area of the License Portal, click Machines.
A list of agents appears in a table on the Machines page. The following information is displayed for the machines.
•
Status - The status of the machine as active, paused, or blocked. If an agent is paused, it does not take snapshots but can be resumed from the associated Core.The license is also still counted in the pool, If an agent is blocked, snapshots cannot be resumed from the Core; the agent must be “unblocked”. The license of a blocked machine is not counted in the pool.
•
Display Name - The display name of the machine.
•
Group - The group to which this machine belongs.
•
Core - The Core to which this agent belongs.
•
Replicated To - The Core to which this agent is sending replication snapshots if applicable.
•
License - The type of license for this machine.
•
License Expires - The expiration status and the date the license expires, if applicable; for example, Expired, Never, a future date, and so on.
•
Version - The version of Agent software installed on this agent.
3
To sort the list of machines in the table, click the column heading by which you want to sort.
4
To filter the machines list or search for machines, do the following:
a
To search by name, in the text box in the Machine Name column, enter text for a machine name.
b
To search by license pool or number of cores, click the drop-down menu in the Used License Pool or Cores column, and enter a number or numeric range.
Any search results are returned in the table.
5
To start a new search, click the link, Clear Filters. in the Actions column.
* 
NOTE: You can export the list of users as needed. To export, on the Export drop-down menu, click Export to XLS or Export to PDF as appropriate. Microsoft Excel 2010 and higher are supported export formats.

Viewing and working with machine details

In the License Portal you can view a variety of detailed information about a machine, such as identifying information and modification history.

To view machine details
1
In the left navigation area of the License Portal, click Machines.
2
In the Actions column of the machine for which you want to view details, click Details.
In the Details dialog box, you can view detailed information about the machine.
This information includes: Status, License type, the associated core machine type, amount of protected data (in GB), version of Rapid Recovery software, IP address, expiration date (if applicable), the machine to which this machine is replicated (if applicable), gateway address, Operating System, and last heartbeat (which is the last time this machine checked in with the License Portal). A history of modifications made to this machine is also displayed.
3
Click the following actions for this machine as needed:
•
Pause Protection - To pause protection for this machine, which temporarily stops the machine from taking snapshots. It can then be resumed from the associated Core.
•
Upgrade - To upgrade the license on this machine (for example, from trial to perpetual or subscription).You must have enough licenses in the pool to support the upgrade.
•
Extend License - Extends the expiration date of a trial license, which extends the expiration date by two weeks for the agent machine. An Administrator can extend the expiration date once per agent.
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