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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Editing branding settings for the root group

The License Portal allows administrators with proper access to re-brand certain settings for the root group, such as images, logos or contact information. Complete the following steps to edit the branding settings for the root group.

2
In the left navigation area of the License Portal, click Settings. (You can also click Settings in the left navigation area of the License Portal if the group you want to modify is currently selected.)
3
Click the Rebranding tab.

Select Image

Browse to locate and select the image (with the .png, .jpg., or .gif file extension) you want to use to re-brand the License Portal with your company’s logo.

Select Icon

Browse to locate and select the icon (with the .ico file extension) you want to use to re-brand the License Portal with your company’s icon.

Contact Us

Select the set of Contact Information you would like to use for your License Portal. You can select one of the following options:

Quest Software Contacts. Uses the default Quest contact information for Rapid Recovery products.
Same as Company Info. Uses the contact information that is entered on the Company Info tab.
Custom Contacts. Lets you enter custom contact information in the contact fields.
5
You can click Reset Branding to revert settings back to the Quest Software defaults.
6
Click Save.

Adding company and billing information for a group

Complete the following steps to add company and billing information for a group or subgroup.

2
Click the Company Info tab.

Company Name

Used to identify the company. Enter the name of the company.

Company Contact

Used to establish a point of contact for the company. Enter the name for the company contact.

Company Phone

Used to specify contact information for the company contact. Enter a phone number for the company contact.

Company Email

Used to specify contact information for the company contact. Enter an email address for the company contact.

Company Country

Used to identify the country in which the company is located. Select the country in which the company is located.

Company State (If US)

Used to specify the state where the company is located, if located in the United States of America. Select the state in which the company is located.

Company City

Used to specify the city where the company is located. Enter the city where the company is located.

Company Address

Used to specify the physical address of the company. Enter the physical address for the company.

Company Zip Code (If US)

Used to specify the postal address for the company’s physical address. Enter the zip code for the company’s physical address.

4
If the billing information is the same as the company information, ensure that the option Billing information is the same as company information is selected.
5
If the billing information differs from the company information, clear the checkbox, Billing information is the same as company information, and enter the billing information as described in the following table.

Billing Name

Enter the name of the responsible party. The name is used to identify the party responsible for paying for services.

Billing Contact

Enter the name of the individual who is responsible for payment. It is used to establish a point of contact who is responsible for payment.

Billing Phone

Enter a phone number for the responsible party. The number is used to specify the contact information for the responsible party.

Billing Email

Enter an email address for the responsible party. It is used to specify the contact information for the responsible party.

Billing Country

Select the country where the responsible party is located. It is used to identify the country in which the responsible party is located.

Billing State (If US)

Select the state where the responsible party is located. It is used to specify the state where the responsible party is located, if located in the United States of America.

Billing City

Enter the city where the responsible party is located. It is used to specify the city where the responsible party is located.

Billing Address

Enter the physical address for the responsible party. It is used to specify the physical address where the responsible party is located.

Billing Zip Code (If US)

Enter a zip code for the physical address for the responsible party. It is used to specify the postal address for the physical address of the responsible party.

6
Click Save.

Modifying metadata settings for the root group

The License Portal allows administrators with proper access to collect additional server information/metadata for better insights on core and agent usage for reporting and billing. Complete the following steps to edit the metadata settings for the root group.

3
Click the Advanced tab.

SQL Server

The SQL Server metadata per agent, such as if the agent has a SQL server, the server version, and number of databases

Exchange

The Exchange Server metadata per agent, such as if the agent has an Exchange server, the server version, and number of databases

Encryption

Virtualization

Managing licenses

The License Portal server manages licenses and license expiration on a machine-by-machine basis for Rapid Recovery software agents. Licensing for DL Series appliances is based on the capacity of the repositories on the appliance.

Refer to the following topics for more information about understanding and managing licenses in the License Portal.

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