Chat now with support
Chat with Support

Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Viewing license numbers

When you purchase software or appliances, you will receive a license number associated with your account that will also be associated with any software license keys for the Core and Agent software.

You can easily view your license numbers from within the License page.

To view license numbers
1
In the left navigation area of the License Portal, click Licensing.
2
For software groups, on the License page, click the License Numbers link. The License Numbers dialog box appears to display your registered license numbers.
* 
NOTE: If you have a non-phone home (NPH) license key (for an appliance group), you can request to have an email sent to you that contains the key. The email will be sent only to the registered user. To do so, on the License page, click the NPH Keys link.
3
For an appliance group, on the License page, the table displays appliance-only license numbers. If you have both appliances and software licenses, you can click Add License, which opens the License Numbers dialog box, to view all license number (both software and appliance).

For information about adding license numbers, see the topic, Adding a license to the License Portal.

Viewing license pool information for a group

The License Portal displays the number of available, used, and reserved software licenses for a group. License pools and license constraints are shown only if restrictions are imposed over the license metrics.

For more information about understanding license pools, see the topic, Understanding license pools.

To view license pool information for a group
1
Ensure the group for which you want to view licensing information is currently selected on the Groups page of the License Portal.
2
In the left navigation area of the License Portal, click Licensing.
The Licensing page displays license type as well as a License Pool section as applicable to the license type that shows available licenses for adding new agents, the number of licenses currently being used, and the licenses currently Reserved, if any, for subgroups.
 
* 
NOTE: Depending on your license pool settings and group types, you might see two categories of License Pool information, including information about total licenses allocated for physical and virtual machines or capacity-based licensing. Therefore, this page can potentially display a License Pool or Capacity License Pool.
For Software Capacity/appliance groups, the License page also shows license constraints. For appliance-based licensed Cores, you will only see the constraints for total repository size.
For more information about license pools and how licenses are allocated among groups, see the topic, Understanding license pools.
For information about changing license pools for subgroups, see the topic, Changing the license pool for software groups.

Changing the license pool for software groups

As business drivers change, you can reallocate software licenses between subgroups as needed. Two things to consider when redistributing license pools are:

•
You cannot reduce the size of the license pool to a number that is less than the sum of the combined and allocated group and subgroup licenses.
•
You cannot reduce the license pool to a number that is less than the sum of the license pool for subgroups.The maximum value for the license pool for a subgroup is calculated in the same way.

For more information about license pools and license pool consumption, see the topic, Understanding license pools.

 
* 
NOTE: Only users with administrative rights can change license pools for a subgroup. An administrator can edit license settings at the root group only when adding a new license number.
To change the license pool
1
Ensure that the group for which you want to modify the license pool is currently selected.
2
On the Licensing page, in the License Pool menu, select and configure one of the following options as needed.
•
Reserve - Specify a number of licenses to hold in reserve for the group. This number cannot exceed the number in the parent group.
•
Draw from Parent - (For subgroups) Select this option to allocate licenses from the available licenses in the parent group.
•
Disabled - Select this option to disable the license pool. If you select this option, you will not be able to add agents to the group, and licenses cannot be consumed by this group. An agent would be added with a trial license in this case.
3
Click Apply Changes.

 

Allocating virtual and physical licenses for MSPs

Allocating virtual and physical licenses for MSPs

If you have an MSP license type for a software group and have a limited number of virtual and physical machine licenses, you can reallocate the number of licenses reserved for virtual and physical machines as needed. You can adjust the licenses at the root group level only. For more information about license pools and license pool consumption, see the topic, Understanding license pools.

* 
NOTE: Only users with administrative rights can change license pools and allocate licenses. An administrator can edit license settings at the root group only when adding a new license number.
To adjust the number of licenses reserved for physical and virtual licenses
1
Ensure that the root group is selected.
2
In the left navigation area of the License Portal, click Licensing.
3
In the License drop-down menu, specify a number for the reserved license count.
Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating