Change/Assign a license to an existing platform user (for Administrators)
Change/Assign a license to an existing platform user (for Administrators)
1.To change or assign a license to existing users within the tool. Select the User menu > Account.
2. Then expand the application that you wish to add them into/modify their licenses for, depending on your licenses, you may only see once application there.
3. Find the license they are currently assigned to and hover over their username, you will an 'X' appear, click this to remove them from the license.
4. On the license row you wish to assign them to, click on the user field and choose the user from the list appears.
User Removal (for Administrators)
User Removal (for Administrators)
1.To change or assign a license to existing users within the tool. Select the User menu > Account.
2. Then expand the application that you wish to add them into/modify their licenses for, depending on your licenses, you may only see once application there.
3. Find the license they are currently assigned to and hover over their username, you will an 'X' appear, click this to remove them from the license.
4. They will still display in the users list below, but they will not be able to login and will have No Licence.
Requesting More Licenses
Requesting More Licenses
To request more licenses, the client administrator should contact support@erwin.com.
End users can find out who the administrator for their organization is in their profiles. Once logged in, select the User menu > Account.
Scroll down to the list of users and find the user with the star on their tile. This symbolises that they are the client admin. You can then user their details to contact them and request further licenses.
Support Access
Support Access
Client administrators can now make client areas available to allow our erwin support engineers to log in under their registered users' usernames. This will allow us to;
See the issues first hand
Test issues and diagnose problems easily
Perform difficult functions for users when needed
This function is available under the User menu > Account.
Find the Allow Support Access? field in the Client section at the top of the page
Check the box
Save the changes
The erwin support engineers can then log into the client area, using any registered username in the client area.
This access can be taken away by the Client administrator at any time, and re-enabled if/when needed
This will not affect the client administrator's settings or passwords
Standard users will need to contact their client administrator to enable this