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Rapid Recovery License Portal 6.1 - User Guide

Getting started with the Rapid Recovery License Portal Managing licenses in the Rapid Recovery License Portal
Downloading software from the License Portal Using the dashboard Performing global searches in the License Portal Configuring personal settings Configuring email notification settings Managing users Managing groups Managing licenses Managing registered agent machines Managing cores Working with License Portal reports

Signing up for an account and registering your license

Signing up for an account and registering your license

You need to register your license to download and use Rapid Recovery software or appliances. If you do not currently have a License Portal account, you need to sign up for an account to access the Rapid Recovery License Portal.

When an initial user account is created for your organization in the License Portal, it is created as a default user with administrative rights. This account also has the root group associated with it, meaning it can have subgroups but has no parent group.

When you have received your license number, you can easily register it with your account. If you do not have a license number, you can register for a trial account and then add your full license later. This trial account will have a trial license, which means all user accounts, subgroups, and agents added to this account also will have trial licenses until a valid full license has been activated. Users with the administrator role can edit the license settings in subgroups.

* 
NOTE: At the root group, only a Quest administrator can change license settings. For assistance, contact your Quest sales representative.
To sign up for a License Portal account and register your license(s)
1
On the License Portal Login page, click the Sign Up link to sign up for an account, or click the link included in the welcome email from Quest that includes your license information.
The Sign Up page opens.
2
Enter the account information as described in the following table.
 
Table 3. License Portal account information
Field
Description

First Name

Enter the first name of the user.

NOTE: This is a required entry.

Last Name

Enter the last name of the user.

NOTE: This is a required entry.

Email Address

Enter a unique email address for the user. If you have already purchased your license, you should enter the email address that Quest Software has associated with your contract when you purchased the license. This email address should have received a License Number Confirmation Email. Alternately, you can enter an email address of any user who is already in your company's group.

NOTE: This is a required entry.

Password

Enter a password for this account.

NOTE: The password you enter must be at least eight characters long. For optimal security when creating a password, it is best to use a combination of upper and lowercase characters in combination with numeric and unique symbols.
•
If you have not yet purchased a license, you can download a free trial and add the license numbers later. To download a trial, select the Download Free Trial link, which opens the Free Trial page on the Quest website.
3
Click Sign Up. A Confirmation message appears stating that an email has been sent to the email address you just entered. This email includes a hyperlink for you to activate a newly created account.
4
Once you receive a confirmation email, click the hyperlink provided to register your license and activate your account. You need to register your license in order to begin using your software.The Add License Numbers page opens for you to add your license number(s).
5
Enter the license number you want to register, and then click Add License Numbers. (License numbers are generally of the format XXX-XXX-XXX. You can enter multiple license numbers.)

If you have purchased a license and are having trouble locating your license number, contact Quest support.

Completing account registration if you were invited to the License Portal

If you were invited to the license portal, you will have received an email notification stating you were invited with the link to the License Portal.

To complete registration if you were invited to the License Portal
1
In the email notification you received, click the link to log in or complete registration.
If your account exists in your organization’s system, you will be logged in to the License Portal.
If your account does not exist in your organization’s system already, the Sign Up page opens for you to register for a license portal account.
2
If you need to register for an account, enter the account information as described in the following table.
 
Table 4. License Portal account information
Field
Description

First Name

Enter the first name of the user.

NOTE: This is a required entry.

Last Name

Enter the last name of the user.

NOTE: This is a required entry.

Email Address

Enter a unique email address for the user. If you have already purchased your license, you should enter the email address that Quest Software has associated with your contract when you purchased the license. This email address should have received a License Number Confirmation Email. Alternately, you can enter an email address of any user who is already in your company's group.

NOTE: This is a required entry.

Password

Enter a password for this account.

NOTE: The password you enter must be at least eight characters long. For optimal security when creating a password, it is best to use a combination of upper and lowercase characters in combination with numeric and unique symbols.
3
Click Sign Up. A Confirmation message appears stating that an email has been sent to the email address you just entered. This email includes a hyperlink for you to verify your email address and log in.

Requesting a License Portal account

Requesting a License Portal account

In some cases (for example for customized sub-domains), a user can register for an account by requesting access to the License Portal.

To request and register for an account
1
On the login page, enter an email address and click to Request Access.
The group owner will receive a notification stating that a user has requested access. If the request is approved, you will receive an email stating that your account was created.
2
In the email notification, click the link to log in or complete registration.
If your account exists in your organization’s system, you will be logged in to the License Portal.
If your account does not exist in your organization’s system already, the Sign Up page opens for you to register for a license portal account.
3
If you need to register for an account, enter the account information as described in the following table.
 
Table 5. License Portal account information
Field
Description

First Name

Enter the first name of the user.

NOTE: This is a required entry.

Last Name

Enter the last name of the user.

NOTE: This is a required entry.

Email Address

Enter a unique email address for the user. If you have already purchased your license, you should enter the email address that Quest Software has associated with your contract when you purchased the license. This email address should have received a License Number Confirmation Email. Alternately, you can enter an email address of any user who is already in your company's group.

NOTE: This is a required entry.

Password

Enter a password for this account.

NOTE: The password you enter must be at least eight characters long. For optimal security when creating a password, it is best to use a combination of upper and lowercase characters in combination with numeric and unique symbols.
4
Click Sign Up. A Confirmation message appears stating that an email has been sent to the email address you just entered. This email includes a hyperlink for you to verify your email address and log in.

Logging on to the License Portal

If you have previously registered on the License Portal, you need to enter your email address and password to log on.

If you have forgotten your logon information, you can reset your password by clicking the link, Forgot your password?. For more information on resetting your password, see the topic, Resetting your password.

 
* 
NOTE: If you have not registered at the License Portal, you need to do so to download software. For more information about registering and obtaining a license key, see Understanding license numbers and license keys.
NOTE: If you use the same email address for the License Portal and the Quest Support Portal, please log in using your Support password.
To log on to the License Portal
1
Navigate to the License Portal, for example, at the website URL that was provided to you in the email you received upon purchase.
The Login page appears.
2
In the Email Address text box, enter the email address you associated with your License Portal account during the registration process.
3
In the Password text box, enter the password you defined for this account during the registration process.
 
* 
NOTE: If you have forgotten your password, click Forgot your password?. You are prompted to enter your email address, and then a new password is sent to that email address with instructions.
4
Click Log On.
 
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NOTE: The first time you log on to the License Portal, the Downloads page appears so that you can download the trial Core software. For subsequent logons, the Licensing page appears.
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