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On Demand Global Settings Current - User Guide

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Subscription details

The On Demand subscription page has been updated to a tiered format, displaying individual subscriptions by module, offering detailed information such as expiration dates and available licenses.

Some modules offer separate licenses for specific features. You can view the associated module features by hovering over the information icon.

Each module with a prepaid plan details individual subscriptions, and the top row provides a summary of these subscriptions, including details such as the total purchased, used, available, and expired.

Modules are categorized into two sections: those with active subscriptions and those with inactive subscriptions. For instance, if you have only Migration subscriptions, the Migration section will be prioritized at the top of the page, while inactive modules will be organized alphabetically below it.

Expand each module to view the associated subscription details.

* 
NOTE: Using Filters
•
You can select to filter the information displayed based on whether the subscription is Active, Not Subscribed, Expiring Soon, or Expired. By default, the Expired filter is not checked.
•
When the filters are selected, the module tables will be updated to indicate a new summary row and associated subscriptions.
 
Table 1. Subscription detail descriptions
Field
Value
Description

Product

Feature name

A feature is the smallest subscription unit. Features can be bundled into Standard, Professional, and Advanced offerings.

Status

Current status

Shows whether the subscription is active, not subscribed , expired, or expiring soon to provide insights into subscriptions that may require the administrators attention.

Type

Paid

The organization has purchased a subscription to features offered by this module. The specific subscription type depends on the number of features purchased.

Evaluation

The organization has subscribed to an evaluation license. Module features maybe limited.

Trial

The organization has subscribed to a trial license. Module features may be limited.

Note: When moving from Trial to Paid, the user associated with the paid subscription must be an organization administrator. See Changing Owner When Moving from Trial to Paid Subscription.

Expiration Date

MMM/dd/yyyy

The date on which the subscription will expire. See Subscription expiry.

Purchased

####

The number of licenses that have been purchased (active and inactive).

Used

####

The number of licenses currently consumed.

Available

####

The number of licenses available.

Expired

####

The number of expired licenses. (Note: This is not the number of used licenses from expired subscriptions.)

Plan

Prepaid

Overages

The set number of licenses that have been purchased.

The organization is billed for licenses as the are consumed.

Serial Number

####

The serial number associated with the subscription.

Owner

Organization identifier

The subscription owner.

Managing subscriptions

On Demand subscriptions are associated with the email address that was used to purchase the subscription. All valid email address formats are supported. The email address does not need to be associated with a Quest account to activate a subscription; the email address of the subscription owner must be added to the Subscription Owners list on the Settings | Subscriptions page. A subscription owner can share subscriptions with multiple organizations.

Adding a subscription owner to the Subscription Owners list does not add the user to the organization. A subscription owner does not have sign-in capability or any other permission settings. To add a user to an organization, see Adding users to an organization.

Sharing a subscription

To share a subscription with the organization, request permission from the subscription owner by adding their email address to the Subscription Owners list. If the request is approved by the owner, all subscriptions associated with the email address are assigned to the organization. A subscription owner can share subscriptions with multiple organizations.

Note that a Subscription sharing status of Active indicates that the user has consented to share subscriptions. It does not indicate that a valid subscription is associated with the email address.

1
In the side navigation panel, click Settings | Subscriptions.
2
At the top right on the Subscriptions page, click SHARED SUBSCRIPTIONS.
3
On the Shared Subscriptions page, enter the email address of the subscription owner and click Request.
The email address is added to the Subscription Owners lists with a Subscription sharing status of Pending.
4
The subscription owner receives an email with a request to share the subscriptions associated with the email address.
If the subscription owner approves the request, the Subscription sharing status changes to Active and any subscriptions associated with the email address are added to the Subscriptions page.
5
If Subscription sharing remains in the Pending state, you can choose to select Cancel Request from the Action menu.

Stop using a shared subscription

You can stop subscription sharing by removing the subscription owner's email address from the Subscription Owners list.

1
In the side navigation panel, click Settings | Subscriptions.
2
At the top left, click SHARED SUBSCRIPTIONS.
3
In the Subscription Owners list, locate the email address of the subscription owner that will no longer share subscriptions with the organization.
4
In the Action column for the subscription, select Stop Using Subscription.
5
The confirmation window lists the subscriptions that will be removed from the organization. Click Stop Using Subscription.The subscription owner receives an email informing them that the subscription is no longer assigned to the organization. All subscriptions associated with the email address are removed from the Subscriptions page.
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