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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Exchange Queue Health Test

The Exchange Queue health test allows you to monitor the health of your Exchange message queues. This test allows you to ensure the following:

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Exchange 2013/2016

Mailbox role

Exchange 2007/2010

Hub role

You must meet the following software prerequisites to run the Exchange queue health tests:

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) SP 1 Rollup 1 or later

The test credentials must have the following permissions.

All

Exchange 2007

Exchange 2010/2013/2016

Internal Outlook Web Access (OWA) Availability Health Test

The Exchange Internal Outlook Web Access Availability Health test verifies that a user can log on to a mailbox through Outlook Web Access (OWA) from inside your organization. This test uses internal server URL names only. It does not test external availability or OWA using your public URL.

This test does not run on Exchange 2013 or later because the Microsoft Exchange Management Shell does not support OWA Connectivity testing for these versions. For Exchange 2013 or Exchange 2016, you can use the Exchange System Health test to monitor OWA health.

The Exchange Internal Outlook Web Access Availability Health test monitors all sites configured within a CAS server. You cannot monitor one site at a time.

This test allows you to ensure the following:

For Exchange 2010 Client Access (CAS) servers, UC Diagnostics attempts to log on to Exchange 2010 mailbox in the same site, if one exists. For Exchange 2007 Client Access (CAS) servers, UC Diagnostics attempts to log on to either:

The Internal OWA Availability health test for Exchange 2010 requires that at least one Exchange 2007 mailbox server exists within your organization.

The Internal OWA Availability health test for Exchange 2010 requires that at least one Exchange 2010 mailbox server exists in the same site.

The Internal OWA Availability health test for Exchange 2007/2010 does not use specified alternate credentials. Before you run this test, use the Exchange PowerShell script (provided by Microsoft) to create test mailboxes. This test automatically manages mailbox credentials while it logs onto the mailboxes. For more information, see the Unified Communications Diagnostics User Guide.

For Exchange 2007/2010, you must specify a logon method and timeout to signify the maximum amount to time to wait between logon attempts

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Exchange 2007/2010

Client Access role

You must meet the following software prerequisites to run the Internal OWA availability health tests:

Exchange 2010

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) SP 1 Rollup 1 or later

The Exchange server must be configured as follows:

Exchange 2007/2010

Create at least one test mailbox. For more information, For information about creating test mailboxes, see the Unified Communications Diagnostics User Guide.

The test credentials must have the following permissions.

All

External Outlook Web Access (OWA) Availability Health Test

The External OWA Availability health test monitors the availability of OWA functionality in your organization through an external URL. This test uses an external or an internal URL. This test verifies that the users associated with the alternate credentials can logon to their mailboxes through an external OWA URL. If an external URL is specified, ensure that the DNS server can resolve this URL.

This test allows you to ensure the following:

This test is only applicable to organizations with at least one Exchange 2007 or Exchange 2010 server. This test does not run on Exchange 2013 or later because the Microsoft Exchange Management Shell does not support OWA Connectivity testing for these versions. For Exchange 2013 or Exchange 2016, you can use the Exchange System Health test to monitor OWA health.

This test uses mailboxes associated with alternate credentials. You must explicitly choose the alternate credentials on the Test Settings page when you create this test. You cannot configure test if you have selected the Use Diagnostic Services Credentials option.

For an Exchange 2010 mailbox, a PowerShell 2.0 cmdlet is run on each Exchange 2010 CAS server in the organization until the mailbox logon attempt is successful.

For an Exchange 2007 mailbox, logons to the mailbox are attempted using a local Exchange 2007 Management Shell cmdlet.

If you want to test External OWA functionality using both types of mailboxes, you must configure two tests - one using credentials of the user who has 2007 mailbox, and the second using credentials of the user with 2010 mailbox.

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

All

Exchange organization

You must meet the following software prerequisites to run the external OWA availability health tests:

Exchange 2010

PowerShell 2.0 or later

Exchange 2007

Exchange 2007 Management Console (EMC) SP 1 Rollup 1 or later

The Exchange server must be configured as follows:

Exchange 2010

Account specified in the alternative credentials for the test must have mailbox on the Exchange 2010 server.

Exchange 2007

Account specified in the alternative credentials for the test must have mailbox on the Exchange 2007 server.

The test credentials must have the following permissions.

Exchange 2007/2010

Exchange 2007

Exchange 2010

Exchange Replication Health Test

The Exchange Replication health test allows you to monitor the overall health of your transaction log replication on your Exchange 2007, Exchange 2010, Exchange 2013, and Exchange 2016 mailbox servers.

See the following tables for the test targets and the required permissions for this test.

You can run the test against the following target servers.

Exchange 2007/2010/2013/2016

Mailbox role

You must meet the following software prerequisites to run the Exchange replication health tests:

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

Exchange Management Console (EMC) SP 1 Rollup 1 or later

The test credentials must have the following permissions.

Exchange 2007

Exchange 2010, 2013, and 2016

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