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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Exchange External Message Delivery Health Test

The Exchange External Message Delivery health test allows you to monitor the ability to send and receive email from sources outside your Exchange organization.

To monitor round-trip messages, the external mailbox must be configured to automatically bounce the message back to the original mailbox, then enable the Round-Trip Delivery counter in the test.

All test messages sent are automatically deleted from the external test mailbox. But any other mail, like NDR messages, is not automatically deleted. You may need to periodically clean out your test mailboxes.

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Exchange 2007/2010/2013

Exchange organization

The Exchange server must be configured as follows:

All

The test credentials must have the following permissions.

All Exchange versions

Additional for Exchange 2007

Additional for Exchange 2010

Additional for Exchange 2013

Exchange Modern Message Delivery Health Test

The Exchange Modern Message Delivery Health test monitors overall message delivery health for Exchange 2010, Exchange 2013, and Exchange 2016. The test provides information about both internal and external message delivery.

Depending on how you configure the test, it sends a test email to a target email address or tracks the time it takes an email to leave the Exchange organization. By default, the organization exit counters are enabled and the round trip counters are disabled.

The Modern Exchange Message Delivery Health test uses Exchange Web Services (EWS) for internal and external message delivery tests, and also uses the Exchange message tracking logs for internal and external message delivery tests. The prerequisites for the modern message delivery health test are as follows.

See the following tables for the test targets, required configuration, and the required permissions for this test.

Exchange 2010/2013/2016

Exchange organization

Exchange 2010/2013/2016

For the modern internal message delivery test, the Exchange servers must be configured as follows:

Exchange 2010/2013/2016

For the modern external message delivery test, the Exchange servers must be configured as follows:

Exchange 2010/2013/2016

The test credentials must have the following permissions.

Exchange 2010/2013/2016

Additional Exchange Health Tests for Monitoring

Other Exchange health tests allow you to monitor your Exchange storage subsystems, message queues, transaction log replication, and to verify whether mailboxes can be successfully accessed using Outlook Web Access (OWA).

The following sections provide the test prerequisites for the following Exchange health tests:

Exchange Storage Health Test

The Exchange Storage health test allows you to monitor the overall health of your Exchange storage subsystems. This test allows you to ensure the following:

Stores in that are in recovery storage groups have the following special behavior:

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Exchange 2007/2010/2013/2016

Mailbox role

You must meet the following software prerequisites to run the Exchange storage health tests:

Exchange 2010/2013/2016

PowerShell 2.0 or later

Exchange 2007

EMC SP 1 Rollup 1 or later

The Exchange server must be configured as follows:

All

Enable WMI

The test credentials must have the following permissions.

All

Exchange 2007

Exchange 2010, 2013 and 2016

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