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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Health Test Issues

The following questions and answers provide information about common health test issues.

2
Select a server and double-click <Add Event Log Entries>.
5
Clear Schedule Discovery to run automatically.
2
Right-click the server icon and select Detect/Exchange Server Health.
7
To replace the deleted item, select “<Add Event Log Entries...>" located under the Event Log heading.

MSExchangeAvailability\Queue OCS User Event Notifications

not supported

Process\%Processor Time (SpeechService)

not supported

Service: Microsoft Exchange Speech Engine service (MSSpeechService)

not supported

2
Add a new DWORD value named IgnoreNoPublicFoldersError under the created key. You do not have to provide a value.

Diagnostic Console Issues

The following questions and answers provide information about common diagnostic console issues.

Web Reports Issues

The following questions and answers provide information about common issues with the UC Diagnostics reports web site.

1
Select Start | Control Panel | Programs and Features | Turn Windows features on or off.
2
Double-click Internet Information Services | World Wide Web Services | Common HTTP Features.
3
Select the Common HTTP Features check box.
Default Document and Static Content should be automatically selected. If not, select their check boxes.

Your Web Reports may not display information properly for the following reasons:

In some Microsoft environments, you may encounter a configuration issue with Microsoft .NET which results in the Web Reports not working properly. The error indicates that Microsoft .NET Framework version 2.0 must be installed on the IIS server that hosts Web Reports, and that Microsoft ASP.NET must be enabled on the virtual directory that contains the Web Reports. However, if you are sure that the Microsoft .NET Framework version 2.0 and ASP.NET are installed, you may need to repair the IIS mappings for ASP.NET.

If you encounter this issue, the following procedure explains how to properly configure Microsoft ASP.NET. To fix configuration mappings for ASP.NET.

a
Click Start and click Run.
b
In the Open text box, type cmd, then click OK.
d
a
Click Start and click Run.
c
a
Click Start and click Run.
c

If you follow the procedure to repair the IIS mappings and you still see the error, the cause might be that the Network Service is not granted the correct permission to write to the IIS metabase.

1
Click Start and select Run.
2
In the Open text box, type cmd and click OK.

The “-ga” option grants the specified user or group access to the IIS metabase and other directories that are used by ASP.NET.

If you have more than one version of Microsoft .NET Framework installed on your local computer, Internet Information Server (IIS) automatically uses the most recent .NET version. Currently, UC Diagnostics only supports Microsoft .NET 2.0, so you may need to change the version used by IIS.

1
Click Start | Control Panel and select Administrative Tools.
2
Select the Internet Information Services (IIS) Manager.
3
Expand the Local computer | Web Sites | Default Web Site.
5
Select the ASP.NET tab, and select .NET 2.0.50727 from the ASP.NET Version box.
6
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