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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Test prerequisites

The following permissions are needed to run the management console for OCS. The required permissions apply to both OCS 2007 and OCS 2007 R2 servers.

Domain

Database Server
(Back-End, Archiving, Quality of Experience Monitoring Server)

Ensure database is remotely accessible

Edge Servers

Add a user account with the same login credentials as the service account. Make the account a local administrator on the Edge Server.

OCS Health Tests

UC Diagnostics contains the following health tests that each monitor one part of your OCS 2007 or OCS 2007 R2 servers:

To monitor a mixed Lync/Skype and OCS environment, you must establish two connections to the same environment - one as a Lync/Skype connection and the other as a OCS connection.

OCS Server Health Test

The OCS Server health test allows you to monitor the basic health of all your OCS servers. It is recommended that you configure two server health tests - one test without monitoring event logs set with an interval of 30 minutes and a second test for monitoring event logs that runs only once a day. For more information on test settings, see the Unified Communications Diagnostics User Guide.

This test allows you to monitor the following types of information:

The required configurations and permissions also apply to OCS 2007 R2 servers.

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

All

All servers

The following configuration is required on each OCS server.

All

The following permissions are required on the OCS servers.

All

You can become a member of RTCUniversalServerAdmin to update the Back-End databases to give the db_datareader user role for the rtc, rtcconfig, and rtcdyn tables.

As an alternative, you can:

OCS Diagnostic Console Technical Information

The Diagnostic Console provides you with a real-time representation of the messaging system processes and components within OCS 2007 or OCS 2007 R2. You can diagnose and resolve issues using the Diagnostic Console.

The Diagnostic Console can perform real-time monitoring on Front-End and Conferencing servers only.

The following software must be installed on the UC Diagnostics computer.

All

Microsoft .NET Framework 4.5.1 or later

The following configuration is required on each OCS server.

All

The required software and permissions apply to both OCS 2007 and OCS 2007 R2 servers.

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