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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Exchange Server Health Test

The Exchange Server health test allows you to monitor the basic health of your Exchange servers. This test allows you to monitor the following types of information:

You can run the server health test against any version of Exchange.

See the following tables for the required configuration, and the required permissions for this test.

The Exchange server must be configured as follows:

All

Enable WMI on each Exchange server

The test credentials must have the following permissions.

All

Member of Local Administrators group on each Exchange server. This is required for:

About the Exchange Delivery Health Tests

The Exchange delivery health tests allow you to monitor the ability of your servers to deliver email traffic. The Exchange delivery health tests include the following tests:

You must meet the following software prerequisites to run the Exchange delivery health tests:

Exchange 2007/2010/2013

Exchange 2010 and later

Exchange Internal Server Delivery Health Test

The Exchange Internal Server Delivery health test monitors the ability to deliver email within your organization. This test sends a test message from each target server in the test to every other target server.

For example, if you select an Exchange organization as the test target and the organization has five mailbox servers, the test sends 20 test messages (5 source servers x 4 destination servers) at each monitoring interval.

You must manually create test mailboxes and match the name to the mailbox mask specified in the test configuration. For information about creating test mailboxes, see the Unified Communications Diagnostics User Guide.

When the test runs on Exchange 2007 and earlier servers, the test looks for a test mailbox on each server. The test mailbox can be on any store on that server. If there are multiple test mailboxes on each server, the test uses the first one it finds. By default, the test mailbox creation scripts create one test mailbox per store.

This health test is not supported for Exchange 2013 and later. This test is also not useful for Exchange 2010 organizations that have implemented Database Availability Groups (DAGs) since mailboxes in a DAG are not linked to a specific server.

For Exchange 2007, you can use the Internal Mailbox Delivery Health test to monitor the sending and receiving of messages between mailboxes. For Exchange 2010 and later, you can use the Exchange Modern Message Delivery Health test.

For large organizations, select a subset of the servers to reduce the amount of traffic generated. For example, select one server per geographical region. You can also decrease the monitoring frequency.

While the test is executing, storage groups and stores are enumerated in alphabetical order. If the test takes a long time to complete, you can create a test mailbox in the first storage group in the first store (in alphabetical order) on every server to speed up the query.

For example, you have a server called AMER-MBX-01 with the following stores:

If the mailbox mask specified in the test is the default mask (SOM_<ServerName>_<StorageGroupName>_<StoreName>, then the test looks for the following mailboxes for AMER-MBX-01 until it finds one that is accessible:

On Exchange 2010 servers, when the test runs, it looks for a test mailbox on each server. The test mailbox is in a mailbox database. If there are multiple test mailbox boxes on each server, the test uses the first one it finds. By default, the test mailbox creation scripts create one test mailbox per mailbox database.

For example, you have a server called AMER-MBX-01 containing Database1 and Database2. If the mailbox mask specified in the test is the default mask (SOM_<ServerName>_<DatabaseName>, then the test looks for the following mailboxes for AMER-MBX-01 until it finds one that is accessible:

All test messages sent are automatically deleted from the internal test mailboxes. But other mail, such as NDR messages, is not automatically deleted. You must manually clean out your test mailboxes periodically.

See the following tables for the test targets, required configuration, and the required permissions for this test. The Exchange Internal Server Delivery health test does not support Exchange 2013 or later.

You can run the test against the following target servers.

Exchange 2007/2010

Mailbox role

The Exchange server must be configured as follows:

All

The test credentials must have the following permissions.

Exchange 2007/2010

Exchange 2007

Exchange 2010

Exchange Internal Mailbox Delivery Health Test

You can use the Exchange Internal Mailbox Delivery health test to monitor the sending and receipt of messages between mailboxes in an Exchange organization. This test supports DAG.

See the following tables for the test targets, required configuration, and the required permissions for this test.

You can run the test against the following target servers.

Exchange 2007/2010/2013

Mailbox role

The Exchange server must be configured as follows:

All

Create user mailboxes or dedicated test mailboxes for source and target mailbox pairs. For more information, see Historical Reporting Database Usage Estimates .

The test credentials must have the following permissions.

All Exchange versions

Additional for Exchange 2007

Additional for Exchange 2010

Additional for Exchange 2013

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