Quest has been named as an ASP "Ten Best Web Support Sites" award winner. Learn more.

Unified Communications Diagnostics - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Contact Support
Contact Support

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 564
How to shrink the size of a transaction log (.LDF) in SQL (63465)

SQL Transaction logs will grow indefinitely if left unchecked and can eventually use up all available space on the volume that contains the transaction log. Shrinking transaction logs should be done regularly as part of a SQL database maintenance plan. ...

Product(s): Recovery Manager for Exchange - Data Protection Edition, Policy...
Last Updated On: 5/3/2017
(1 Ratings) 55585 views
How to exclude certain Event IDs from being monitored in Health Tests (81803)

I would like to ignore certain Event IDs that Spotlight on Messaging is pulling from the Target Servers. To Exclude a Single Event ID: Open the Spotlight on Messaging Management Console; From the left-pane, right-click | edit ...

Product(s): Unified Communications Diagnostics
Last Updated On: 4/24/2017
(0 Ratings) 3549 views
Recommended Lync Server Health Tests, settings and permissions. (94758)

Below is a comprehensive list of all the Lync Server Health Tests, recommended settings along with the Permissions required for you to connect to your Lync Pool and to run all of the Lync Server Health tests. When you connect ...

Product(s): Unified Communications Diagnostics
Last Updated On: 4/24/2017
(0 Ratings) 4627 views
Error -2147217865: failed to execute SQL string, error detail: Invalid object name dbo.trigger_T_ReportCounterValues (227464)

During an upgrade you get the following error. Error -2147217865: failed to execute SQL string, error detail: Invalid object name. 'dbo.trigger_T_Repo rtCounterValues'.,SQLkey: UpgradeDBSchema2From83To84M SQL string ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/21/2017
(0 Ratings) 45 views
Error "Please run the setup on one of the Front End machines." (197609)

You will see the error below when running one of the Persistent Chat Message Health Test. Obiect Name: Transaction details. Summary: Transaction failed. Details: Error: Please run the setup on one of the Lync Front End machines The setup. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 903 views
I am trying to apply a license file with a .DLV extension to Unified Communication Command Suite 8.0.1 and I get the error invalid License. (157912)

I am trying to apply a license file with a .DLV extension to Unified Communication Command Suite 8.0.1 and I get the error invalid License. Quest is switching to a new Quest license type (.dlv) and will be emailing your new license file to you. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1110 views
What is the latest version of Unified Communications Diagnostics? (73638)

What is the latest version of Unified Communications Diagnostics and where can I download it? 1. Go to the Unified Communications Diagnostics page on https://support.quest.com/unified-communications- diagnostics. 2. Click Software Downloads. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1729 views
How to manually create the Unified Communication Diagnostics database on both clustered and non-clust (105986)

How do I manually create the Unified Communication Diagnostics database on both clustered and non-clustered SQL servers (SQL 2005, SQL 2008, and SQL 2012)? The following steps explain how SQL administrators can ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1586 views
Is Unified Communication Diagnostics able to monitor a Lync Survivable Branch Appliance or Server ? (149496)

Is Unified Communications Diagnostics able to monitor a Lync Survivable Branch Appliance or Server? No. Currently monitoring a Lync Survivable Branch Appliance or Server is not supported. A Change Request has been ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1397 views
How to request a new license key for Unified Communications Diagnostics (64185)

How can a get a new license key for Unified Communications Diagnostics. Go to our Licensing Assistance website to request a new key https://support. quest.com/licensing-assistance. To obtain a trial license or pricing request ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1910 views
Does Unified Communications Command Suite - Diagnostics support monitoring Lagged Database copies? (151257)

Does Unified Communications Command Suite - Diagnostics support monitoring Lagged Database copies in the Replication Health test? Support for Lagged Database replication is not included in the current version of UCCS ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1181 views
What are the requirements to install Unified Communications Diagnostics? (153369)

What are the supported hardware, operating systems and platform requirements required to install Unified Communications Diagnostics? For the most up to date information log on to the Quest and Security Support Site. https ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1024 views
Storage Health and Replication Health test fail with: "String was not recognized as a valid Boolean" (134030)

When running the Exchange Storage Health or Replication Health test, it immediately fails with the below "Not Completed" error: “String was not recognized as a valid Boolean.” The User Account Control (UAC), "EnableLUA" registry value may be a String value instead of ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/17/2017
(0 Ratings) 1514 views
Unable to connect to SQL server when using TLS 1.2 (226847)

Getting an error "Unable to connect to SQL server" when TLS 1.0 is disabled. When TLS 2.0 is being used and TLS 1.0 is disabled the server cannot connect to SQL. This is a Windows Server limitation. There are 2 workarounds to get past this issue. Workaround 1: ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/6/2017
(0 Ratings) 110 views
After upgrading your Exchange 2016 servers to CU4 the "Exchange Modern Delivery Health Test" fails (226800)

After upgrading your Exchange 2016 servers to CU4 the "Exchange Modern Delivery Health Test" fails with the error "The message did not exit the Exchange organization within the timeout" Changes in how events are written to the message tracking logs in CU4. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 3/3/2017
(0 Ratings) 113 views
How to find your license number for Unified Communications Diagnostics (215279)

The purpose of this article is to show you how to find your license file number in Unified Communications Diagnostics. To get your license file number in Unified Communications Diagnostics do the following: Launch the UC ...

Product(s): Unified Communications Diagnostics, Unified Communications Command Suite
Last Updated On: 1/25/2017
(0 Ratings) 670 views
How to enable debug / extended logging for troubleshooting Health Tests? (102380)

How to turn on Detailed logging and collect the logs for troubleshooting Health Tests? 1. Open a command prompt and change to the following directory: - C:\Program Files\Dell\UC Diagnostics\ManagementConsole\Binaries ...

Product(s): Unified Communications Diagnostics
Last Updated On: 1/19/2017
(1 Ratings) 2680 views
How to merge license files together, or request a new or updated license (70334)

How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. If you have license files which need to be merged together or you require a new updated license for ...

Product(s): Migrator for Notes to Exchange, Migrator for GroupWise, Enterprise...
Last Updated On: 1/6/2017
(0 Ratings) 11995 views
Does "Unified Communications Diagnostics" support reporting on "Office Web App Servers" (222812)

Can "Office Web App Servers" be monitored with UC-D Currently no, Monitoring Office Web App Servers is not supported.

Product(s): Unified Communications Diagnostics
Last Updated On: 12/23/2016
(0 Ratings) 275 views
Exchange Server 2013 Cumulative Update 14 (CU14) (214781)

Is Exchange Server 2013 Cumulative Update 14 (CU14) supported? TF00655091. This is currently unsupported. The latest Unified Communications Diagnostics (UCD) 8.3 has been tested up to the following: Support for: Exchange ...

Product(s): Unified Communications Diagnostics, Unified Communications Command Suite
Last Updated On: 12/19/2016
(0 Ratings) 1006 views
Added Event log entries to a Health Test "System\Microsoft-Windows-WindowsUpdateClient (*)", "System\User32" but there is no Web Report for them (215077)

When adding the following Event Log entries to the Health tests Health Test System\Microsoft-Windows-WindowsUpdateClient (*), System\User32, you notice there is no Web Report to view the results by Hourly, Daily or Weekly. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 11/11/2016
(0 Ratings) 365 views
What's new in Unified Communications Command Suite 8.4? (214867)

What is new in Unified Communications Command Suite 8.4 for the two products within the suite: UC-Analytics, UC-Diagnostics? New features in UC Analytics 8.4: • A new data source, Office 365 User Subscription Configuration ...

Product(s): Unified Communications Diagnostics, Unified Communications Command Suite...
Last Updated On: 11/5/2016
(0 Ratings) 4333 views
On what platform can I install Unified Communications Diagnostics 8.4? (214770)

What are the System Requirements for Unified Communications Diagnostics 8.4 and what platform can it be installed on? Platform. Processor x86 or x64, running at a minimum speed of 2 GHz. Memory. 8 GB. Hard Disk Space. 300 MB on system drive for application. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 11/2/2016
(0 Ratings) 494 views
Does UCD support Blackberry Enterprise Server version 10 & 12? (114771)

Does UC-Diagnostics support Blackberry Enterprise Server (BES) 10 and 12? Blackberry Enterprise Server (BES) 10 & 12 is not supported and will not be supported in the future.

Product(s): Unified Communications Diagnostics
Last Updated On: 10/27/2016
(0 Ratings) 1571 views
"This functionality is provided by the "SpotlightWelcome" plug-in which is not installed on this (53083)

When attempting to open the Spotlight console the below message appears: This functionality is provided by the SpotlightWelcome plug-in which is not installed on this system. Please contact Quest Software for information about obtaining the required plug-in. ...

Product(s): Unified Communications Diagnostics
Last Updated On: 9/16/2016
(0 Ratings) 1975 views