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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Exchange Online Message Delivery Health Test

The Exchange Online Message Delivery Health test monitors overall message delivery health for both hybrid and native Exchange Online, including test messages sent internally and externally.

See the following tables for the test targets, required configuration, and the required permissions for this test.

Exchange Online hybrid

Exchange organization

Exchange Online native

Office 365 tenant

For the internal message delivery test, Exchange Online must be configured as follows:

Exchange Online
(native and hybrid)

For the external message delivery test, Exchange Online must be configured as follows:

Exchange Online
(native and hybrid)

The following software is required.

Office 365

The test credentials must have the following permissions.

Office 365

Office 365 Subscription Health Test

The Office 365 Subscription Health test provides an overview of your Office 365 licensing plans. Licensing plans define the Office 365 services that are available to users. The test shows license activity such as the number of licenses that are currently assigned to users (used) and how many licenses are due for renewal.

See the following tables for the test targets and the required permissions for this test.

Office 365

All services

The following software is required.

Office 365

Office 365

Valid Office 365 credential that was used to connect to Office 365.

If the password of the Office 365 credential is changed, you must change the password on Office 365 connection properties.

Skype for Business Online DNS Connectivity Health Test

The Skype for Business Online DNS Connectivity Health test helps you verify the correctness of your DNS configuration and identify any issues. Skype for Business Online requires four DNS records. The domain name is the name of the Session Initiation Protocol (SIP) of your organization.

See the following tables for the test targets and the required permissions for this test.

Office 365

Skype for Business Online

Office 365

 

Technical Information for UC Diagnostics for BlackBerry

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