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Unified Communications Diagnostics 8.5 - Deployment Guide

Installing and upgrading Unified Communications Diagnostics Technical Information for UC Diagnostics for Exchange Technical Information for Office 365 Technical Information for UC Diagnostics for BlackBerry Technical Information for UC Diagnostics for OCS Technical Information for UC Diagnostics for Lync/Skype for Business Troubleshooting

Deployment recommendations for the Management Console

Consider the following recommendations before you install the Management Console, depending on the number of Exchange or Skype for Business/Lync servers you have.

1 - 50 Exchange servers

50 - 100 Exchange servers

100 or more Exchange servers

1 - 50 Skype/Lync/OCS servers

50 or more Skype/Lync/OCS servers

If you are monitoring more than 100 servers or operating in a mixed environment, you might need a more distributed installation or additional UC Diagnostics installations. Please contact Support for advice.

When deploying UC Diagnostics, consider the following factors:

if you access the same Diagnostic Services server from multiple consoles, consider these additional factors:

Different Management Consoles can be connected to different organizations. For example, one Management Console can be connected to an Exchange organization, while another is connected to a Skype for Business environment.

Generally, due to the few BlackBerry servers most users have, your BlackBerry configuration is unlikely to put a significant load on your deployment. Use the performance guidelines for the other environments to determine how best to deploy your Management Console.

About cluster support

UC Diagnostics supports running health tests on servers in a clustered environment. However, UC Diagnostics only monitors virtual nodes; it does not detect failover. Windows clusters are not supported as a separate plug-in.

While you can run all health tests on clusters, the Exchange Replication Health test explicitly reports on clusters in Exchange 2007 and later organizations.

Exchange 2007

Exchange 2010/2013/2016


OCS/Lync/Skype for Business

Installing components on multiple computers

You can install the Management Console components on separate computers if you have a large organization. For information on installing the components on a single computer, see the Unified Communications Diagnostics Evaluator Guide.

You cannot install UC Diagnostics on a domain controller.

If you are using anti-virus software, you must exclude the UC Diagnostics directories from the anti-virus software.

If you are installing for the first time or upgrading each component on its own computer, install the components in the following order:

If you are upgrading, you must perform the upgrade on each computer in the specified order where you have each component installed.

If your Diagnostic Services, Web Reports, or database components are deployed across multiple computers and you must upgrade them individually, manually stop the IIS services, the Spotlight Distributed Collector services, and the Spotlight Diagnostic Test Engine. If you installed the Diagnostic Services and Database on a single computer, or if you installed your database on a remote computer, you do not have to stop these services.

You can install the Diagnostic Console at any time.

Download UC Diagnostics, and click Autorun.exe in the root directory.
Click the Install tab.
Click the Unified Communications Diagnostics link.
If you are installing UC Diagnostics for the first time, click Next in the Welcome to Unified Communications Diagnostics Setup Wizard dialog box, read and accept the license agreement, then click Next.
If you are upgrading from a previous version of UC Diagnostics, you do not need to uninstall the previous versions. When you install UC Diagnostics, click Next in the Welcome to the Unified Communications Diagnostics Upgrade Wizard dialog box, read and accept the license agreement, then click Next.


Diagnostic Services

The database can be installed before or at the same time you install the Diagnostic Services.


If you are installing the database on a remote computer, ensure remote connections are enabled on the SQL Server, and you have sufficient rights to create/modify the database.

If you are using SQL Server Always On, you must specify an availability group listener that connects to the primary replica.

Web Reports

The database can be installed before or at the same time you install Web Reports.

Click Install to begin the installation.

Manually installing the Management Console database

You can manually install your database using the Install Scripts from the Install tab of the Autorun dialog box.

Click File | Open | File.
Open CreateDatabase.sql.
Select Query | Execute.
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