On Demand Migration for Email Current - User Guide

Introduction Preparing Migrations Test and Pilot Migrations Configuring and Running Migrations Post Migration Glossary

Microsoft Exchange 2007/2010/2013/2016/2019

Microsoft Exchange 2007/2010/2013/2016/2019

On Demand Migration for Email uses Exchange Web Services (EWS) to connect to your on premises server from the cloud. To validate your server settings, the application connects to your Exchange server using port 443 (https) or port 80 (http) and the administrator credentials you provided in the server configuration.

If you enter a Server URL value that does contain http:// or https://, https:// will be prepended to the URL. It is recommended that you use the servername, but if you require http:// access, you should enter http://servername as the value for Server URL.

After the validation routine has connected to your Exchange server it opens the mailbox that you specified.

Problem Description/Resolution
Firewall blocking access

Your firewall is blocking the On Demand Migration for Email application. To ensure your data can be migrated, open the appropriate port for the On Demand Migration for Email application to connect to your server. To obtain the current IP addresses, open the About box from the ODME home page:

Migration administrator account doesn't have sufficient rights, or test mailbox doesn't exist

You may see one of the following errors when you test the connection:

Invalid Mailbox (Unable to retrieve folders).

Invalid Mailbox (Unable to retrieve folders). The Autodiscover service returned an error.

When this happens make sure your administrator account has been configured as described in the section, Microsoft Exchange 2007/2010/2013/2016/2019. Also verify that your test mailbox exists, and your spelling is correct.

WebDAV API access is not configured on the source Exchange Server 2007

In this case, you may get the following error:

Cannot create a CPUU switch message. Reason: Cannot connect to the mailbox <mailbox name> using the Web Distributed Authoring and Versioning (WebDAV) protocol. Verify that WebDAV is configured and enabled on Exchange server.

If this error occurs, make sure that the WebDAV API access is turned on and properly configured on your source Exchange Server 2007. For more details, please refer the Updating Outlook Client Profiles section.

Microsoft Office 365

Microsoft Office 365

When entering connection properties for Office 365, it is recommended that you select the Use auto-discovery option for your server. Entering the Server Name manually may cause errors when migrating many mailboxes.

Error Description/Resolution
Migration administrator account doesn't have sufficient rights, or test mailbox doesn't exist

You may see one of the following errors when you test the connection:

Invalid Mailbox (Unable to retrieve folders).

Invalid Mailbox (Unable to retrieve folders). The Autodiscover service returned an error.

When this happens make sure your administrator account has been configured as described in the section, Microsoft Office 365. Also verify that your test mailbox exists, and your spelling is correct.

POP/Windows Live Hotmail

POP/Windows Live Hotmail

Error Description/Resolution
Invalid mailbox (Unable to retrieve folders): authentication failed. Either the test mailbox you entered does not exist or you typed an incorrect password.
Invalid Mailbox (Unable to retrieve folders): The requested name is valid, but no data of the requested type was found. The Server name and/or port number are incorrect.

IMAP

IMAP

Note: Error messages may vary depending on the IMAP server you are connecting to.

Error Description/Resolution
LOGIN Failure Invalid password
Invalid login or password

Invalid login or password

A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. Invalid Port Number
No Such Host Invalid server address
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