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On Demand Global Settings Current - User Guide

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Installing the agent using the command shell

If you open a command shell, you must open it with elevated permissions (such as “Run as administrator”). The setup program requires admin rights.

You can provide the parameters for agent installation through command line switches. This method allows the agent to be installed without any prompts. The supported switches are as follows:

--outdir <output_directory>

Provides the target directory where the agent files will be extracted. This is the only switch that is handled directly by the self-extracting executable. All other switches are forwarded to the agent setup program that is executed after the files are extracted.

--quiet

Prevents prompting. When you use this switch, you must also specify all parameters that do not have default values through the command line. If any parameters are missing, the installation will fail.

--name <name>

The name used to identify the agent. The agent name is displayed in the On Demand Agent configuration page once the agent installation is completed. If no name is provided, the NETBIOS name of the computer is used as a default value.

--user <username>

The Windows user account under which the agent service is run. This is a required parameter. The user account specified must be a domain account and must have local administrator rights on the computer where the agent is being installed. The local administrator rights are needed to allow the agent to perform an auto-update when new versions of the agent become available.
Additional permissions depend on the workload being performed by the agent. Refer to the documentation for the specific On Demand module for more information. For example, to manage on-premises groups in License Management, the agent service account must have Write Members rights on the group object in Active Directory.
The account is granted Log On As Service rights on the local system during installation.

--password <password>

The password of the Windows user account under which the agent service is run. It is a required parameter. This password is not stored anywhere within On Demand. The password is only used to configure the startup properties of the Windows service.

--passphrase “<passphrase>”

The generated passphrase that was created on the How to Add an Agent page. The passphrase is required to install the agent. Since the passphrase will contain spaces, you must use quotation marks to enclose the passphrase.

Configuring an agent

After you have installed the agent, you must configure the agent with the on-premises domains to which the agent is connected and the actions the agent can perform.

To configure an agent
1
Click Tenants in the left navigation bar and select Hybrid Agents.
A tile for the newly installed agent is displayed. The text under the headings for Domains and Agents shows Not Configured.
2
Click Edit Configuration.
3
In the Actions section, view the list of actions and select the actions that the agent is allowed to perform.
For example, you could select Modify group membership if you want to be able to assign a user license through an on-premises group in the On Demand License Management module.
4
In the Connected Domains section, do one of the following steps:
•
Click Add New and add an on-premises domain to On Demand that will be connected to this agent. For information about adding a domain, see Adding an Active Directory domain .
- OR -
•
Click Select Existing and select a domain that has already been added to On Demand.
5
Click Save.
Editing an agent configuration

After an agent is configured, you can update the agent configuration at any time. When you view an agent tile for a configured agent, you can see the computer on which the agent is installed and the number of allowed actions and the number of connected agents.

To update an agent configuration
1
On the agent tile, click Edit Configuration.
Basic information about the agent such as the agent name, the name of the computer on which the agent is installed is shown. Additionally you can see the configuration details including the allowed actions for the agent and the domains to which the agent is connected.
2
You can update the agent configuration as follows:
•
For actions, you can click Select Actions to update the allowed actions.
•
For connected domains, you can click either Add Domain or Select Existing to add a new domain for the agent or to connect the agent to an existing domain.
3
When you have made your changes, click Save.

When viewing the information for the configured agent, you also have the option of removing an action or a connected domain.

To remove the action or domain from the displayed agent configuration, click beside the action or domain.

Automatic updates for on-premises agents

If you have an agent installed and running and Quest has released a new version, the agent is automatically upgraded in your environment. When a new version of the agent is available, Quest will generate a package to be distributed to all organizations. Each installed agent will be updated. Updates do not require any manual intervention and the upgrade does not require a system reboot.

Removing an agent

There are two stages in removing an agent:

•
You remove the agent from On Demand.
•
You uninstall the agent from the server on which it was installed.
To remove an agent
1
Log in to On Demand using the credentials you used to sign up for On Demand.
2
In the navigation panel on the left, click Tenants.
3
Click Hybrid Agents.
4
Select the tile for the agent you want to remove and click Remove.
5
Review the list of results from the remove action and select each check box.
6
Click Remove Agent.
At this point, the agent will be disconnected from On Demand cloud services. The agent is no longer linked to any On Demand domains and cannot perform any configured allowed actions.
Uninstalling the agent
After the agent is removed from On Demand, you can uninstall it from the command line using the following steps:
7
Open a command prompt with administrative privileges (such as Run as Administrator).
8
Switch to the folder in which you installed the agent. By default, the path is C:\QuestAgent unless otherwise specified.
9
Type the following command: setup --uninstall
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