On Demand Global Settings Current


	NOTE: If a tenant was inadvertently removed, it might be possible to restore a tenant and all the associated On Demand configuration for up to 30 days after it was removed from On Demand. In this situation, contact Technical Support. You must provide the tenant name, your organization ID, and the tenant region.

To remove a tenant

Click Tenants in the navigation panel on the left.

On the tenant tile for the tenant you want to remove, click Remove.

Review the list of results from the remove action and select each check box.

Click Remove Tenant.

When you previously added the tenant, a Service Principal was created in your tenant, under Enterprise applications, for each consent that you granted for this tenant. To remove the consents, log in to the Microsoft Azure portal and go to the Azure Active Directory Admin Center. Browse to Enterprise Applications, search for Quest on Demand -, and delete all the application records that you do not need.

Managing your on-premises domains

In addition to managing your Azure tenants, On Demand provides support for connecting to on-premises domains in hybrid environments to perform data collection and management activities.

By installing an agent with a unique key and specifying domains to which the agent is connected, you can review information and perform actions in your hybrid environment. You start the process to install and configure an agent by selecting Tenants in the left navigation bar and selecting Hybrid Agents.

You can add on-premises domains to On Demand selecting Tenants in the left navigation bar and selecting Active Directory Domains. You can also add domains as part of the agent configuration process.

Agent prerequisites

To add and configure agents and to add on-premises domains, you must have the On Demand Organization Admin role and specifically must have the Can Configure Agents (core.configureAgents) permission.

You must also have a valid paid subscription for the On Demand module with which you are using the agent. Currently, only On Demand License Management supports this feature.

The login account that you use to run the agent setup program must have local administrator rights.

The agent setup program will prompt you for service account credentials (username and password) that are used to run the agent service. The agent service account must be a domain account and must have local administrator rights on the computer on which the agent is being installed. Also, for License Management, the service account must have Write Members permissions on the directory group objects.

Adding an on-premises agent

The following steps describe the general process for installing and configuring the On Demand on-premises agent. For the detailed procedures, see To add an agent and To configure an agent .

For information about the permissions required to install an agent and the permissions needed by the agent service account, see Agent prerequisites .

Add the agent to On Demand.

An agent package is generated with unique key.

Download the agent package and copy it to the member server on which you want to run the agent.

Install the agent, specifying the required information.

Once agent is installed it connects to the On Demand organization.

Configure the agent specifying the actions it can perform and domains with which it works.

To add an agent

In the navigation panel on the left, click Tenants.

Click Hybrid Agents.

Click Add Agent, read the procedure information and click Continue.

Once the installation package is ready, click Download.

The agent package with a unique key is downloaded to your computer.


	IMPORTANT: You must install the agent within 10 days or the unique key will expire. Also, you cannot re-use an agent package, even if you have removed the agent from a previous installation. You must download and install a separate agent on each server.

Copy the agent package to the server and double-click the AgentSetup.exe file.

The installer is packaged as a self-extracting executable. If you run the installer without arguments, it prompts you for the required installation parameters, including the folder where the agent should be installed. For information about the available arguments, see Installing the agent using the command shell .

In the command line console, enter the following information in response to the prompts:

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Agent installation path: The folder to which the agent files will be extracted. If you do not specify the path, the default path is set to C:\QuestAgent.

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Enter Y when you are prompted to install Quest On Demand On-Premises Agent.

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Agent name - optional. If you do not specify an agent name, the NETBIOS name of the computer is used.

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Credentials (user name and password) of the account that is used to run the agent service. The account specified must be a domain account and must have local administrator rights on the computer where the agent is being installed. Other required rights depend on the modules with which the agent will be used.

About agent installation

Depending on your browser and the download options that you configured, when you click Download, the AgentSetup.exe file is downloaded to the location you specify. In most cases the AgentSetup.exe file is downloaded to your Downloads folder.

The setup program is a console application. If you double-click the AgentSetup.exe file, a console window is opened and you are prompted for information such as installation folder and service user name and password. Optionally, you can open a command shell and manually execute the installer from the command line which allows you to specify arguments

The file name of the downloaded file is AgentSetup.exe. The installer is packaged as a self-extracting executable. If you run the installer without arguments, it prompts you for all required installation parameters, including the folder where the agent should be installed.

You can run the AgentSetup.exe from any directory (as long as you run the program on the computer on which it is to be installed). The self-extracting executable prompts you for the folder to which the agent files will be extracted. The self-extracting installation package extracts the files to the specified target folder and runs the setup program (Setup.exe) from the target folder.

Once an agent installation package is used to install the agent on a computer, you cannot use the same package to install the agent on another computer.


	IMPORTANT: The installation key included in the installer is a unique one-time key that cannot be used again to install the agent elsewhere, even if you uninstall the agent from the current computer.