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Collaboration Services 3.9.1 - User Guide

Getting started with Collaboration Services Organizing objects for synchronization Resolving synchronization conflicts Managing the synchronization process Transport management Fine-tuning and maintenance Backup, restore, and troubleshooting

The service account mailbox

Instances of Collaboration Services installed in the HQ and branch forests communicate with each other using the Simple Mail Transfer Protocol (SMTP), which is a native protocol for Exchange. All communications between partners are performed through administrative mailboxes, one mailbox per forest. The data packets are compressed, grouped in regular email messages, and sent to other service account mailboxes.

Right-click the Collaboration Services node in the tree, select Properties, select General.
Click Test to find out whether the specified mailbox exists on the Exchange server and whether it can be accessed by Collaboration Services.

Recipient Update Service (RUS)

With Collaboration Services version 3.6 and later, the RUS is enabled by default if Exchange 2007 or higher is detected in the Exchange environment. If not selected, published objects will not appear in the Global Address List.

Configure Active Directory access

Right-click the Collaboration Services node in the tree, select Properties, select General, and AD Options.
Use the Test button to test whether the newly specified account has sufficient permissions.

By default, Collaboration Services uses any available domain controller (DC) to read or update Active Directory data. To optimize the traffic and reduce the load on mission-critical DCs, you can configure the service to connect only to a particular domain controller (for example, you can choose to set up a dedicated DC for Collaboration Services to use).

Select the Use preferred domain controllers check box.

Set up logging

Collaboration Services service logs its activity to its own log, ACSAlerts.log, which is located in the ACSLOGS subfolder of the service installation directory, and (optionally) to the Windows System log.

In the management console, right-click Collaboration Services and select Properties.
Click Logging | General, and select whether to write events to the System log.
Right-click Collaboration Services node in the tree, and use the corresponding shortcut menu command.

For Collaboration Services events details, see Appendix B: Collaboration Services events .

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