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The Partner section has been designed to provide our Partners with the resources and self-service tools to get the best possible service from Quest Support. Here you will find:

• Support Policy: Best practices for engaging Quest Support
• Product Support Enablement: Technical Enablement material developed by Quest Support Teams which will assist you solving problems.

The information on this page should be used in conjunction with the Quest Support Guide which outlines Quest Support policies.

Prior to creating a Service Request, visit the Knowledge Base to determine if your issue has a known resolution.

Knowledge Base

• Knowledge Articles – Engineer generated solution articles with title, creation date, customer ranking and relevance
• Release Notes and Guides – Installation and user guides with specialized information for your product
• Video Tutorials – A collection of how-to and training videos to guide you through common and complex tasks Contacting Support to Log a Service Request

Contacting Support to Log a Service Request

If you are unable to find a solution in the Knowledge base, you can log a service request through the Service Request tool.

Additionally, you should familiarize yourself with the support enablement material available on the enablement tab for troubleshooting, best practices, and pre-requisites for contacting support.

It is assumed our partners are skilled and knowledgeable in the products you are seeking support for and have completed relevant technical training.

General content covered:

• Product Overview
• Installation/Deployment/Configuration Guidelines
• Troubleshooting
• Common Support Scenarios
• Pre-requisities for contacting support