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Quest Partner Support will empower your company with exceptional resources that enable you to find solutions to problems quickly, efficiently, and independently.

기술 서비스 요청 향상

2016년 3월 26일부터 귀하가 제품에 대한 서비스 요청을 제출할 때 라이센스 번호를 입력하라는 메시지가 나타나고, 고객을 대신하여 서비스 요청을 제출할 때 최종 고객 이름을 입력하라는 메시지가 나타납니다. 세부 정보 보기

 

The Partner section has been designed to provide our Partners with the resources and self-service tools to get the best possible service from Quest Support. Here you will find:

  • Support Policy: Best practices for engaging Quest Support
  • Product Support Enablement: Technical Enablement material developed by Quest Support Teams which will assist you solving problems.

The information on this page should be used in conjunction with the Quest Support Guide which outlines Quest Support policies.

Prior to creating a Service Request, visit the Knowledge Base to determine if your issue has a known resolution.

Knowledge Base

  • Knowledge Articles – Engineer generated solution articles with title, creation date, customer ranking and relevance
  • Release Notes and Guides – Installation and user guides with specialized information for your product
  • Video Tutorials – A collection of how-to and training videos to guide you through common and complex tasks Contacting Support to Log a Service Request

 

Contacting Support to Log a Service Request

If you are unable to find a solution in the Knowledge base, you can log a service request through the Service Request tool.

Additionally, you should familiarize yourself with the support enablement material available on the enablement tab for troubleshooting, best practices, and pre-requisites for contacting support.

It is assumed our partners are skilled and knowledgeable in the products you are seeking support for and have completed relevant technical training.

The product support enablement material has been developed by our Support team with a focus on product technical support.

General content covered:

  • Product Overview
  • Installation/Deployment/Configuration Guidelines
  • Troubleshooting
  • Common Support Scenarios
  • Pre-requisities for contacting support
Information Management
Shareplex for Oracle 8.5 Support Enablement
pdf
Spotlight on SQL Server Enterprise 9.0 Support Enablement
pdf
Toad Data Point 3.2 Support Enablement
pdf
Toad Data Point 3.5 Support Enablement
pdf
Toad for Oracle 11.5.1 Support Enablement
pdf
Toad for SQL 6.0 Support Enablement (Part 1)
pdf
Toad for SQL 6.0 Support Enablement (Part 2)
pdf
Security
ActiveRoles Server 6.7 Support Enablement
pdf
ActiveRoles Server 6.9 Support Enablement
pdf
Authentication Services 4.1 Support Enablement
pdf
Quest One Password Manager 5.0.2 Support Enablement
pdf
Quest Privilege Manager for Unix 6.0 Support Enabelement
pdf
Total Privilege Access Manager (TPAM ) 2.5 Support Enablement
pdf
Systems Management
AppAssure 5.4 Support Enablement
pdf
Archive Manager 4.6 Support Enablement
pdf
Archive Manager 5.0 Support Enablement
pdf
Change Auditor 5.7 Support Enablement
pdf
Desktop Authority 9.0.4 Support Enablement
pdf
Groupwise Migrator for Exchange Administrator Driven Batch Migrator 4.1 Support Enablement
pdf
Groupwise Migrator for Exchange Administrator Driven Batch Migrator 4.5 Support Enablement
pdf
Groupwise Migrator for Exchange AD Object Merge 4.1 Support Enablement
pdf
Groupwise Migrator for Exchange AD Object Merge 4.5 Support Enablement
pdf
Groupwise Migrator for Exchange Directory Exporter Support 4.1 Support Enablement
pdf
Groupwise Migrator for Exchange Directory Exporter Support 4.5 Support Enablement
pdf
Helpdesk Authority 9 Support Enablement
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 1
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 2
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 3
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 4
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 5
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 6
pdf
LiteSpeed Engine for SQL Server 7.0.4 Support Enablement Part 7
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 1
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 2
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 3
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 4
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 5
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 6
pdf
LiteSpeed Engine for SQL Server 7.5 Support Enablement Part 7
pdf
MessageStats 7.1 Support Enablement
pdf
MessageStats 7.3 Support Enablement
pdf
Migration Manager for Active Directory 8.1 Support Enablement
pdf
Migration Manager for Active Directory 8.8 Support Enablement
pdf
Migration Manager for Exchange 8.1 Support Enablement
pdf
Migration Manager for Exchange 8.8 Support Enablement
pdf
Migration Manager for Sharepoint 4.6 Support Enablement
pdf
Notes Migrator for Exchange 4.9 Support Enablement Part 1
pdf
Notes Migrator for Exchange 4.9 Support Enablement Part 1
pdf
Notes Migrator for Exchange 4.9 Support Enablement Part 1
pdf
Notes Migrator for Sharepoint 6.1 Support Enablement
pdf
Spotlight on Acitve Directory 6.8.2 Support Enablement
pdf
Spotlight on Acitve Directory 6.8.3 Support Enablement
pdf
Stat 5.6.4 Support Enablement
pdf
vRanger 6.0.1 Support Enablement Part 1
pdf
vRanger 6.0.1 Support Enablement Part 2
pdf
vRanger 6.0.1 Support Enablement Part 3
pdf
vRanger 6.0.1 Support Enablement Part 4
pdf

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