Awards and Testimonials
LiveHelpNow Challenge, Best in Customer Service award
Quest has been consistently awarded in the top 100 LiveHelpNow companies delivering superior customer service over the past 5 years. The awardees are evaluated using 12 novel metrics derived from 50 criteria related to customer service.
2021 Confirmit Achievement in Customer Excellence (ACE) Award
Quest has been awarded a 2021 Confirmit ACE (Achievement in Customer Excellence) Award for the twelfth consecutive year. The accolade demonstrates Quest's long-term commitment to providing unmatched customer service to its global customer base. The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates One Quest's rigorous application of customer experience processes, and its outstanding performance as measured by those processes.
2019 Association of Support Professionals (ASP) Ten Best Web Support Sites Award
Quest has been named as an ASP "Ten Best Web Support Sites" award winner. This prestigious award showcases Quest's excellence in online service and support. Winners are selected based on 25 separate performance criteria including overall usability, design, and navigation; knowledge base and search implementation; interactive features; community engagement; and the major site development challenge.
2018 Annual American Business Awards
Quest Microsoft Platform Management business solutions were named Stevie® Award Winners in the 2018 American Business Awards® in several categories. The American Business Awards are the nation’s premier business awards program. More than 3,700 nominations were submitted to this year’s American Business Awards for consideration in a wide range of categories, including New Product or Service of the Year, Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Startup of the Year, among others.
2016 KMWorld KM Reality Award Finalist
Quest has been named as a finalist for the 2016 KMWorld KM Reality Award. Quest revamped the KM program to identify gaps, rebuild the foundation, enhance the program and increase adoption, which would in turn improve engineer, customer and company success. Some of the pain points that needed to be addressed in the new program training were: why KM is important, misconceptions about KM, and how it benefits employees and customers. One Identity put all employees through new training that focused on methodology, benefits and workflow.
We are driven to achieve the highest customer satisfaction in the industry but don't take our word for it. See what a few of our customers have to say.
 | "Outstanding support from Quest on a complex issue between provisioning systems, Domino environment and Exchange environment, together with R&D (working out custom settings) Coexistence Manager for Notes. Great knowledge, best support I've ever worked with!" Jonas Andersson, Messaging/Migration Specialist, Logica Infrastructure Management Consulting (Sweden) |
 | "Top notch support team and site! You can improve the experience by communicating your methods to other software vendors" Jean-Marc Knight, Novalac United Pharmaceuticals |
 | "Working with Quest support has been a pleasure all round. My issues - ranging from simple questions to complex fault scenarios- have always been resolved quickly, by competent and friendly support staff." Christoph Linder - Primus-Solutions AG |
 | "The Quest support engineer was very helpful and my problem was fixed quickly. Compared to other vendors, this has been the best support experience I've had for a while." Sean Ryan, Senior Oracle Database Administrator - Bausch & Lomb |
 | "How can Quest support improve its support service? It can't! The support guys are brilliant, efficient and friendly, always providing answers quickly - it's an excellent service." Simon Rees, Technical Services Manager - Holman Fenwick Willan LLP |
 | "What would I improve? Nothing! Just keeping excellent support engineers like the one I had would make me happy." Chris Burns, Director & Database Consultant - Data Technology Consultants Ltd |
 | "Your customer support is one of the best I have ever worked with. They are both knowledgeable and extremely helpful. Everyone I have worked with at Quest Support has provided excellent customer support." Glenda Mabe, DBA, Teamworks - Georgia Technology Authority |
 | "I find Quest support to be one of benchmark quality and professionalism." David Freyer, Senior Software Design Engineer - National Ground Intelligence Center |
 | "Support has been consistently responsive, and staff are knowledgeable and effective at resolving issues quickly."
Patrick Smith, Senior database administrator, EPX |
 | "The individuals who helped on this call were definitely SMEs. Once able to see the error live, were able to quickly diagnose the issue and provide a suitable workaround to fix the problem on the spot as well as provide a recommendation to fix the issue permanently. Extremely happy with the support I received today."
Eric Bennett, AMERICAN HONDA MOTOR CO |
 | "The Quest team was much quicker to react and get my license than my own BNSF Helpdesk. The response speed was outstanding."
Aaron Finder, BNSF RAILWAY CO |
 | "Fantastic support knowledge via the chat. Saved me a lot of time in a rush to fix an issue."
James O'Brien, OXFORD INSTRUMENTS PLC |
 | "Support engineer was exceptionally knowledgeable and experienced with the product."
Lee Andrews, MAN INVESTMENTS LTD |
 | "The Quest tech provided additional support with questions regarding patching and was able to resolve multiple problems in a short period of time. Excellent tech."
Evert Carlsson, BANESCO USA |
 | "You can tell that they have experience and solve incidents quickly."
Celemente Pintos, ROBHER ASESORES SL |