Chat now with support
Chat with Support

Rapid Recovery 6.3 - User Guide

Introduction to Rapid Recovery The Core Console Repositories Core settings Managing privacy Encryption Protecting machines
About protecting machines with Rapid Recovery Understanding the Rapid Recovery Agent software installer Deploying Agent to multiple machines simultaneously from the Core Console Using the Deploy Agent Software Wizard to deploy to one or more machines Modifying deploy settings Understanding protection schedules Protecting a machine About protecting multiple machines Enabling application support Settings and functions for protected Exchange servers Settings and functions for protected SQL servers
Managing protected machines Credentials Vault Snapshots and recovery points Replication Events Reporting VM export Restoring data Bare metal restore
About bare metal restore BMR Windows and Linux Understanding boot CD creation for Windows machines Managing a Linux boot image Performing a bare metal restore using the Restore Machine Wizard Using the Universal Recovery Console for a BMR Performing a bare metal restore for Linux machines Verifying a bare metal restore
Managing aging data Archiving Cloud accounts Core Console references REST APIs Glossary

Viewing summary information for a host

When you click the name of a hypervisor or cluster host machine in the Core Console, the Summary page displays. On this page, at minimum, is an actions bar of functions, a Summary pane, and a Processors pane. The actions bar displays at the top of all pages for the host. The Summary pane includes information such as the host name and the virtualization software. The Processors pane includes a table which lists the architecture, number of Cores, number of threads, clock speed, and description for each processor.

Depending on the type of host the machine is, the following other panes may also display:

  • SMB Servers. If an agentlessly protected Hyper-V host uses one or more Server Message Block (SMB) servers, this section lists the host name for each SMB server.
  • Nodes. The Summary page of a cluster host includes the section for listing the host name and Rapid Recovery version number for each node.
  • Volumes. When using agentless protection, the Summary page for a Hyper-V host includes this section to list the name, file system, space usage, current schedule, and next snapshot for each shared or protected volume.
  • Shared Disks. If a Hyper-V host using agentless protection has one or more shared VHDXs, this section lists the name and path for each virtual hard disk.

For information about CSV clusters, see "Support for Cluster Shared Volumes" in the Rapid Recovery System Requirements Guide. For information about other related topics, see the following links:

Viewing recovery points for a machine

The Recovery Points page shows a list of the recovery points collected for that protected machine as well as pertinent machine and repository data. On this page, you can archive, mount, export, and restore specific recovery points, as well as delete recovery points.

The page is divided into two panes: Recovery Points Summary and Recovery Points, which contains detailed information. The Summary pane does not include any actionable links.

For a more detailed explanation of the summary and detailed recovery points information on this page, see Viewing protected machines.

Viewing events for a protected machine

On the Events page, you can view the jobs that occurred or are in progress for the protected machine you selected. Buttons at the top of the page let you navigate to lists of jobs in each of the three categories of activities:

  • Tasks. A job that the Rapid Recovery Core must perform to operate successfully.
  • Alerts. A notification related to a task or event that includes errors and warning.
  • Journal. A composite of all protected machine tasks and alerts.

The following table includes descriptions of each element on the Events page.

Table 3: Events page elements
UI Element Description

Search keyword

Lets you search for a specific item within each category. Available for tasks only.


To narrow your results, you can enter a date at which to begin searching. Available for tasks only.


To narrow your results, you can enter a date at which to stop searching. Available for tasks only.

Status icons

Each icon represents a different job status. For alerts and tasks, clicking one of the icons lets you filter the list by that status, essentially generating a report. Clicking the icon a second time removes the filter for that status. You can filter by more than one status. Statuses include:

  • Active. A job that is in progress.
  • Queued. A job that is waiting for another job to complete before it can initiate.
  • Waiting. A job waiting for your approval or completion, such as a seed drive. (For more information about seed drives, see Replication.)
  • Complete. A job that completed successfully.
  • Failed. A job that failed and did not complete.

Service icon

This button adds services jobs to the list of jobs. When you click this icon, a smaller service icon appears on each status icon, which lets you filter by service jobs that have those statuses (if any exist). Examples of services jobs include deleting index files or removing a machine from protection.

Export type drop-down list

The drop-down list includes the formats to which you can export the event report. Available for tasks only. It includes the following formats:

  • PDF
  • HTML
  • CSV
  • XLS
  • XLSX

      (Export icon)

Converts the event report to the format you selected. Available for tasks only.

Page selection

Event reports can include several jobs across multiple pages. The numbers and arrows at the bottom of the Events page let you navigate the additional pages of the report.

The Events page displays all events in a table. The following table lists the information shown for each item.

Table 4: Detailed information for the Event summary table
UI Element Description


Shows the status for the task, alert, or journal item. Available for alerts or journal items, click the header to filter the results by status.


Name is available for tasks only. This text field lists the task type that completed for this protected machine. Examples include transfer of volumes, maintaining repository, rolling up, performing mountability checks, performing checksum checks, and so on.

Start Time

Available for tasks, alerts, and journal items. Shows the date and time when the job or task began.

End Time

Available for tasks only. Shows the date and time when the task completed.

[Job Details]
      Job Details

Available for tasks only. Opens the Monitor Active Task dialog box, so you can view details of the specific job or task. These details include an ID for the job, rate at which the Core transferred data (if relevant), elapsed time for the job to complete, total work in amount of gigabytes, and any child tasks associated with the job.


Available for alerts and journal items. This text field provides a descriptive message of the alert or journal item.

Viewing reports for a protected machine

The Reports[Reports]
    drop-down menu lets you generate reports on demand for the selected protected machine.

  • The Job report provides a report on the status of successful jobs and failed jobs for the selected machine. Failed jobs can be further viewed in a Failure report. For more information on this report type, see Understanding the Job report.
  • The Failure report provides information on failed and canceled Core jobs for the specified machine. For more information on this report type, see Understanding the Failure report.

For more information about generating these reports, see Generating a Core report on demand.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating