Quest has been named as an ASP "Ten Best Web Support Sites" award winner. Learn more.

Rapid Recovery Services

Services
Consulting Services
Educational Services
Support Services
Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials

Our value in delivering services is driven by our people.

Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirements with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value
  • Rapid Recovery Health Check

    The Rapid Recovery Health Check is designed to assist you identify potential issues and suggest ways to remediate them quickly for ongoing top performance of your Rapid Recovery deployment. During the health check, our support engineers conduct a technical assessment of your deployment to identify and prioritize system improvements. We will then share expert knowledge with your IT staff members to ensure everyone is aware of the full potential of your solution and, ultimately, that your deployment is working as efficiently as possible. The Health Check comes in three sizes to fit your specific environment: Small, Medium, and Large...

    read more

  • DL Backup & Recovery Appliance Health Check

    The DL Backup and Recovery Appliance Health Check will provide you with a technical assessment and expert guidance to fully optimize your solution across both the physical hardware and software solution. During the health check, our support engineers help you identify potential issues with your solution and find ways to remediate them quickly for ongoing top performance. We will share expert knowledge with your IT staff to make sure everyone is aware of the full potential of your solution and, ultimately, to ensure that your deployment is working as efficiently as possible. Benefits:Identify existing issues and bottlenecksUncover current...

    read more

  • Rapid Recovery Onsite QuickStart

    The Rapid Recovery Onsite QuickStart helps get your solution up and running quickly and properly in order to simplify your backup and recovery process. Whether your team lacks the technical expertise or may not have time to deploy and configure your solution, our subject matter experts help you through this process using our tested implementation methodology. Our team helps you quickly drive your new solution into production ensuring your IT team is ready to utilize all the features like archiving static data, easily capture application snapshots, and quickly restore data when needed in order to maximize your return on investment.The...

    read more

  • "Right Start” Remote Implementation Service (RIS) of a Rapid Recovery Environment

    The Rapid Recovery Right Start Remote Implementation Service helps get your solution up and running quickly and properly in order to simplify your backup and recovery process. Whether your team lacks the technical expertise or may not have time to deploy and configure your solution, our subject matter experts help you through this process using our tested implementation methodology. Our team helps you quickly drive your new solution into production ensuring your IT team is ready to utilize all the features like archiving static data, easily capture application snapshots, and quickly restore data when needed in order to maximize your return...

    read more

  • “Right Start” Remote Implementation Service (RIS) of a DL4300 Backup & Recovery Appliance

    The Rapid Recovery DL4300 Backup and Recovery Appliance Right Start Remote Implementation Service helps get your solution up and running quickly and properly in order to simplify your backup and recovery process. Whether your team lacks the technical expertise or may not have time to deploy and configure your solution, our subject matter experts help you through this process using our tested implementation methodology. Our team helps you quickly drive your new solution into production ensuring your IT team is ready to utilize all the features like archiving static data, easily capture application snapshots, and quickly restore data when...

    read more

  • “Right Start” RIS Essentials of a DL1000 Backup & Recovery Appliance

    The “Right Start” RIS Essentials of a DL1000 Backup & Recovery Appliance Services Offering consists of one hour thirty minutes of consulting hours and fifteen minutes of project management coordination during which we will provide the remote installation of a Dell DL1000 Series Backup & Recovery appliance including the configuration, testing and knowledge transfer of the AppAssure backup software (the “Activities”).

    read more

  • “Right Start” RIS Plus of a DL1000 Backup & Recovery Appliance

    The “Right Start” RIS Plus of a DL1000 Backup & Recovery Appliance Services Offering consists of two hours forty five minutes of consulting hours and fifteen minutes of project management coordination during which we will provide the remote installation of a DL1000 Series Backup & Recovery appliance including the configuration, testing and knowledge transfer of the Rapid Recovery backup software (the “Activities”).

    read more

  • Rapid Recovery Migration Assist Service

    The Rapid Recovery Migration Assist Service is designed to remotely assist you with migrating your current Rapid Recovery solution onto a new production DL Appliance. Refreshing your hardware addresses workload strains by delivering next generation hardware to provide greater capacity and capabilities. Whether your team lacks the technical expertise, or may not have time to migrate your Rapid Recovery solution, our subject matter experts lead you through this process using our time-tested migration methodology. Our team works with you to configure, replicate, and migrate your solution quickly and efficiently in order to maximize your...

    read more