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Displaying 1-25 of 834
RUU Install does not start "There is no script engine for file extension '.vbs'" (226210)

After starting RUU and selecting English as the language for the installer, the RUU hangs. You will find the following errors in the RUU logs: Pvconf: Command result [Input Error: There is no script engine for file extension ".vbs ...

Product(s): Rapid Recovery
Last Updated On: 2/23/2018
(0 Ratings) 564 views
RUU Install does not start after a factory reset "An invalid Operating System was detected. Expected version is Windows Server 2012 or later" (225035)

RUU Install doesn't start after a factory reset and RUU log shows the following error: "An invalid Operating System was detected. Expected version is Windows Server 2012 or later". Note: RUU Logs Default Path is: "C:\Program ...

Product(s): Rapid Recovery
Last Updated On: 2/23/2018
(0 Ratings) 762 views
There is no ability to perform Hyper-V export for more than 2 TB disk with VHDx disk format if select one time export on 'Select VM Export Type' step (243014)

Steps: 1. Protect Agent and create few RPs. 2. Open 'Virtual Machine Export' wizard from any place (Core's top menu, RPs tab, Protected Machines tab, Virtual Standby tab). 3. On the 'Select VM Export Type' step select 'One-time Export'. ...

Product(s): Rapid Recovery
Last Updated On: 2/23/2018
(0 Ratings) 5 views
System events are spammed with AAVolFlt errors when one of Agent volumes become full (242914)

Reproduce steps: Install Agent; Fill up one of it's volumes completely (0 bytes free of *GB); Open system events. Actual result: System events are spammed with AAVolFlt errors when one of Agent volumes become full. Expected result: ...

Product(s): Rapid Recovery
Last Updated On: 2/23/2018
(0 Ratings) 25 views
PERC firmware version is out of date. (207549)

After upgrading a DL series appliance with the most recent RUU installer, you may see Server Components are in a yellow status under the Appliance tab. This indicates the PERC drivers may be out of date. To verify: Click Server ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 2/23/2018
(0 Ratings) 1570 views
Video - Jobs fail with "The repository is full" (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/23/2018
(3 Ratings) 2783 views
Error: 'Failed to call Create File on disk '\\.\PhysicalDrive' - The specified network resource or device is no longer available' error appears on GUI if connected usb device goes into unknown state on the Core machine (242775)

Affects users who have connected usb device on Core's machine. If usb device goes into unknown state, Core cannot gather metadata and GUI blocks with an error. Probable steps: 1. Connect usb device to the Core's machine. ...

Product(s): Rapid Recovery
Last Updated On: 2/22/2018
(0 Ratings) 11 views
Lenovo laptop with Win10 is crashing after agent installation (242776)

At the completion of install of the Rapid Recovery Agent 6.1.3, an error is displayed (unsigned driver). On the next reboot of the Windows 10 machine, the operating system is broken: The machine attempts to recover and is repeatedly unsuccessful. OS is being reloaded. ...

Product(s): Rapid Recovery
Last Updated On: 2/22/2018
(0 Ratings) 13 views
Error: "Could not obtain exclusive lock on database". Retry the operation later. CREATE DATABASE (119742)

When SQL attempts to create a database on a server with the Agent Service installed, the following error is present: Error: “Could not obtain exclusive lock on database 'model'. Retry the operation later. CREATE DATABASE ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/22/2018
(1 Ratings) 12036 views
Impossible to set up archive in Firefox version 56 (242705)

Preconditions: Core and Agent are installed; Agent is added under protection. RPs are created. Steps: Open Core UI in Firefox version 56; Open Archive wizard and set location; Click 'Next' button. Actual result: 'Next' button does ...

Product(s): Rapid Recovery
Last Updated On: 2/22/2018
(0 Ratings) 8 views
Email notification does not work if retention policy has been changed from the agent tab (242703)

Steps to reproduce: 1. Configure SMTP server and enable Email Notification. 2. Edit notification group and add Alert 'Retention policy has been changed'. 3. Set Notification options 'Notify by email'. 4. Go to Core Retention policy ...

Product(s): Rapid Recovery
Last Updated On: 2/22/2018
(0 Ratings) 12 views
RUU does not resume after reboot of DL Appliance (242697)

If User Account Control Settings are enabled on a DL Appliance, you may experience issues with RUU after reboots for installs or upgrades. If UACS is enabled, if you must approve UACS before a program can run, RUU will fail to resume upon reboot. ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 2/22/2018
(0 Ratings) 13 views
How to write Archives to Tape using Tar (143970)

Neither current builds of AppAssure nor Rapid Recovery integrate directly with tape backup solutions. However, writing Archives to Tape using Tar can be done indirectly. Please see the steps below and suggested best practices. Prerequisites: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/22/2018
(0 Ratings) 2192 views
How to Run Repository Maintenance Jobs (182004)

This KB describes Repository maintenance options found in the Core Console: Check and Perform Optimization Job. For the most up-to-date information regarding these procedures, see Managing a DVM Repository in the ...

Product(s): Rapid Recovery
Last Updated On: 2/22/2018
(0 Ratings) 1689 views
Error adding agent to replication from Core 1 to 3 after it was replicated already from 2 to 3 (242177)

Agent was replicated from Core 1 to Core 2, then from Core 2 to 3. Attempt to add replication for the same agent from Core 1 to 3 generates an error: "System.NullReferenceException: Object reference not set to an instance of an object". ...

Product(s): Rapid Recovery
Last Updated On: 2/20/2018
(0 Ratings) 11 views
Agent lost connectivity with the Core after long period of working without any issues (229407)

Agent machine became red (offline) without any apparent reason. Attempt to re-protect the agent may error out with credentials error ("credentials are invalid") or URL error. Machine name is correct and performing a web test ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 2/20/2018
(0 Ratings) 1301 views
Error: " TB of free space is additionally required on <\\UNC share>" after repository migration (242151)

Repository was migrated to another storage, which is presented as CIFS/UNC share. Attempts to fix the path in the Core console GUI generates an error: "<X> TB of free space is additionally required on <\\UNC share>" To resolve ...

Product(s): Rapid Recovery
Last Updated On: 2/20/2018
(0 Ratings) 15 views
Is it beneficial to enable Windows deduplication on the repository volume? (242149)

New Core server has been deployed and repository volume has been enabled for Windows deduplication. Very slow repository performance To resolve repository slow performance please perform following actions on the Core server: ...

Product(s): Rapid Recovery
Last Updated On: 2/20/2018
(0 Ratings) 15 views
Updating Firmware of a DL Appliance using the Lifecycle Controller. (213202)

The following KB outlines how to upgrade the firmware of a DL Appliance using the Lifecycle Controller with the FTP Server selection. NOTE: These steps can be carried out to upgrade the appliance firmware if there is a warning ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances
Last Updated On: 2/20/2018
(0 Ratings) 1799 views
Rapid Recovery Install completes with "A digitally signed driver is required" warning on Windows 2016/Windows 10 with Secure Boot Enabled (219326)

This issue affects any Rapid Recovery 6.1.x product installed on Windows 10 or Windows Server 2016 server with EFI and Secure Boot enabled. After installer completes a windows will pop up stating "A digitally signed driver ...

Product(s): Rapid Recovery
Last Updated On: 2/19/2018
(4 Ratings) 4255 views
Virtual Standby failing with "The request failed with HTTP status 503: Service Unavailable" (230817)

When attempting to setup a Virtual Standby or Virtual Export towards a Windows 2008/2008 R2/7 based vcenter server. The Export job fails with error "The request failed with HTTP status 503: Service Unavailable.". System.AggregateException: One or more errors occurred. ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 5 views
Importing the Rapid Recovery Powershell Module fails with an error; no assembly with that name was found (229869)

When attempting to import the RapidRecoveryPowerShellModule the task fails with an error,. Import-Module : The assembly. 'C:\Windows\ system32\WindowsPowershell\v1.0\Modules\rapidrecoverypowers hellmodule\WCFClientsBase.dll' was not loaded. ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 3 views
Unable to replicate data to replication Core (241724)

When the Core attempts to replicate data, you get the following error: Missing Agent Repository. The agents on the Source Core needs to be deleted and re-added. Remove all the machines that are being backed up (You can keep recovery points). ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 20 views
Content in the public folders mailbox are not loaded "An item with the same key has already been added" (229868)

When Opening an Exchange 2007 or Exchange 2010 database with public folders mailbox in Mail Restore; The database is opened successfully, however the single mailbox with public folders does not display the folders content. ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 2 views
snmpService: Only one usage of each socket address (229628)

A warning is displayed on the top of the Core Console. Details reveals that the service unable to start is the 'snmpService'. snmpService: Only one usage of each socket address (protocol/network address/port) is normally permitted. ...

Product(s): Rapid Recovery
Last Updated On: 2/16/2018
(0 Ratings) 8 views