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Displaying 1-25 of 734
Local Mount Utility detects wrong Core IP address if Replay Engine is using internal IP (232367)

Prerequisites: 1. Core with the Recovery Points. 2. LMU installed on a separate machine. Steps to reproduce: 1. Connect Core to the LMU using the working network adapter IP address. 2. Add network adapter to the Core machine ...

Product(s): Rapid Recovery
Last Updated On: 9/20/2017
(0 Ratings) 73 views
Virtual exports fail sporadically with "Vddk Handle is invalid" error (206565)

Virtual export jobs fail with error: "VddkApiException: VDDK Handle is invalid. This can be due to VDDK API proxy restart.". Error message sample: Exception chain: Vddk Handle is invalid. This can be due to Vddk API proxy restart. ...

Product(s): Rapid Recovery
Last Updated On: 9/20/2017
(4 Ratings) 4105 views
Linux Export - Sequence contains no elements (232909)

Attempting to export a protected Linux agent to either Hyper-v or VMWare results in the following error: •Sequence contains no elements. •One or more dependent export tasks have failed. •One or more errors occurred. The Linux ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/14/2017
(0 Ratings) 22 views
Unable to create repository. Clicking on Save button does nothing (232895)

When creating a new repository, dialog window is presented, storage location is added, size specified. However, clicking on Save button does nothing. To resolve the issue, please use a different browser for opening Core console.

Product(s): Rapid Recovery
Last Updated On: 9/14/2017
(0 Ratings) 11 views
Finding Solutions in Technical Documents (127003)

Technical documents are your best resource for finding answers to you basic and advanced product questions. The most recent information, what is supported, minimum requirements, latest features, and install and user guides ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 9/13/2017
(0 Ratings) 2763 views
Unable to remove directory when re-installing Rapid Recovery (232719)

When attempting to re-install Rapid Recovery you receive an error indicating the target directory already exists. When you attempt to delete "c:\program files\apprecovery\core" directory the system returns an error indicating files are in use. ...

Product(s): Rapid Recovery
Last Updated On: 9/13/2017
(0 Ratings) 16 views
VSS SqlServerWriter error during Exchange log truncation job (232869)

Core on LE-DELL-BACKUP has reported the Warning event "VSS snapshot has excluded writers". Date/Time: <date> <time> VSS Full snapshot of '<list of disks>' on '<server_name>' was taken with excluded VSS writers 'SqlServerWriter ...

Product(s): Rapid Recovery
Last Updated On: 9/13/2017
(0 Ratings) 9 views
Event ID 4227 - Unable to connect using any TCP connections (232000)

Network connectivity allows your computer to communicate with other hosts on your network and the Internet. Connectivity might be full (Internet and intranet), partial (local subnet only), or non-existent. The core is unable to perform any transfers. Event Message: ...

Product(s): Rapid Recovery
Last Updated On: 9/13/2017
(0 Ratings) 12 views
Mount, restore and export functions fail with browser error 414 (232686)

Attempting to perform any mount, restore, export functions on Rapid Recovery core using Firefox version is 55.0.3, 64-bit fails with ERROR 414. Firefox browser 55.0.3 64-bit is incompatible with Rapid Recovery 6.1.3.100. Use ...

Product(s): Rapid Recovery
Last Updated On: 9/13/2017
(0 Ratings) 11 views
How to perform BMR of EFI/UEFI machine to legacy BIOS boot machine / Hyper-V Gen 1 (232821)

Restores or exports cannot be performed directly to legacy BIOS servers or Hyper-V Generation 1 server as the automatic restore mapping will be still create the disk as GPT partitioning. Also specifically, 2008 R2 EFI original ...

Product(s): Rapid Recovery
Last Updated On: 9/12/2017
(0 Ratings) 16 views
Linux - Failed to find partition for lvm 'vg_root' errors in apprecovery.log (232820)

Failed to find partition for lvm 'vg_root' errors during each metadata gathering in apprecovery.log Rapid Recovery agent obtains metadata from lvm backup files in /etc/lvm/backup directory. lvm backup files in this directory is ...

Product(s): Rapid Recovery
Last Updated On: 9/12/2017
(0 Ratings) 10 views
Core server running slow when attachability checks are running. (230421)

Customers may call in with issues with performance of Core and Core not shutting down gracefully This is likely caused by a deadlock process running in the background. The last operation which was being performed in service ...

Product(s): Rapid Recovery
Last Updated On: 9/11/2017
(0 Ratings) 204 views
Video - Jobs fail with "The repository is full" (229004)

The DVM repository is full therefore transfers, rollups or replication is not possible. Errors found in AppRecovery logs: ERROR 2017-04-27T20:48:01 [1411] - Replay.Core.Implementation. Transfer.VolumeDataWriter (Job Id = 6d33359a ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/8/2017
(1 Ratings) 1150 views
Backups fail: "Failed to get the size of '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy??' - The system cannot find the file specified" (183438)

Backups of one or more volumes fail with an error: "Failed to get the size of '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy??' - The system cannot find the file specified". This issue may be accompanied by volsnap Event ID 36 in the System event log: ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/8/2017
(1 Ratings) 6359 views
Core GUI inaccessible after upgrade "Unable to authenticate username 'RapidRecoveryClient' on database 'AppAssure'" (231092)

After upgrading to Rapid Recovery, the core console will not open or if it does open, it is stuck on loading. In addition, any PowerShell cmdlets will be non responsive. If the core console does load, it will be extremely slow or ...

Product(s): Rapid Recovery
Last Updated On: 9/7/2017
(0 Ratings) 311 views
Unable to load the CORE UI (150911)

Unable to load the CORE UI. Could not load file or assembly 'ServiceHost. Implementation, Version=5.4.2.228, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified. Processing ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 9/7/2017
(0 Ratings) 2419 views
DocRetriever for Sharepoint restores (184598)

How to recover SharePoint data from an Rapid Recovery recovery point. If recovering data from an Rapid Recovery recovery point, the specific recovery point containing the SharePoint farm or content database must be mounted ...

Product(s): Rapid Recovery
Last Updated On: 9/6/2017
(0 Ratings) 909 views
How To Install an Agent on Redhat and CentOS (184590)

This article provides instructions for installing a Rapid Recovery Agent on Red Hat / CentOS. You must download the distribution specific 32-bit or 64-bit repository installer on every Linux server that you want protected with Rapid Recovery. ...

Product(s): Rapid Recovery
Last Updated On: 9/6/2017
(0 Ratings) 2011 views
Mailbox Restore for Exchange restores (184597)

Mailbox Restore for Exchange is a comprehensive email recovery program that works with Rapid-Recovery and the Rapid-Recovery Local Mount Utility (LMU) to recover Exchange items, from a full data store to a single email message. ...

Product(s): Rapid Recovery
Last Updated On: 9/6/2017
(0 Ratings) 2205 views
How to create a Rapid Recovery Boot CD (184600)

This article serves as a how-to guide on creating a boot CD for use with recovering a server. Rapid Recovery provides the ability to perform a bare metal restore (BMR) for your Windows or Linux machines whether the hardware is similar or dissimilar. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 9/6/2017
(0 Ratings) 2623 views
Protecting multiple machines on a VMware vCenter/ESX(i) virtual host using Agentless Protection (180507)

Use this procedure to simultaneously protect one or more machines on a VMware vCenter/ESX(i) virtual host. On the Rapid Recovery Core Console, click the Protect drop-down menu, and then click Protect Multiple Machines. The Protect Multiple Machines Wizard opens. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 9/6/2017
(0 Ratings) 2743 views
How to Create an Archive (186236)

Retention policies enforce the periods for which backups are stored on short-term (fast and expensive) media. Sometimes certain business and technical requirements mandate extended retention of these backups, but use of fast storage is cost prohibitive. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 9/6/2017
(0 Ratings) 2247 views
How to Add Machines to Protection (185870)

This KB details the steps necessary to add a Machine, Cluster, or Machines to protection. For the most up-to-date and detailed instructions regarding this procedure, see Protecting a Machine in the Rapid Recovery User Guide ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 9/6/2017
(0 Ratings) 2576 views
How To Schedule an Archive (186241)

Retention policies enforce the periods for which backups are stored on short-term (fast and expensive) media. Sometimes certain business and technical requirements mandate extended retention of these backups, but use of fast storage is cost prohibitive. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 9/6/2017
(1 Ratings) 1893 views
Transfer failure warning where specific VSS writer does not exist on SQL or Exchange agent (227691)

There are certain SQL and Exchange agents (physical or virtual) that are receiving warning alerts once a night around midnight about a transfer error even though every backup is successfully completing according to their protection intervals and have not been missed. ...

Product(s): Rapid Recovery
Last Updated On: 9/6/2017
(0 Ratings) 598 views