Welcome to our NEW support portal! We are now Quest, with a dedicated support site. Learn more.

Rapid Recovery - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Contact Support
Contact Support

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 568
AppAssure 5 and Rapid Recovery 6 Auto Updates for Certain Core Builds (226119)

The core's auto update function does not automatically update the core build to the next release. Whether the auto-update setting is set to "Automatically install updates" or "Notify me about updates, but do not install them automatically ...

Product(s): Rapid Recovery
Last Updated On: 3/24/2017
(0 Ratings) 144 views
Rapid Recovery 6.1.1 Installs complete with "A digitally signed driver is required" warning on Windows 2016/Windows 10 with Secure Boot Enabled (219326)

This issue affects any Rapid Recovery 6.1.1 product installed on Windows 10 or Windows Server 2016 server with EFI and Secure Boot enabled. After installer completes a windows will pop up stating "A digitally signed driver ...

Product(s): Rapid Recovery
Last Updated On: 3/23/2017
(1 Ratings) 605 views
Windows 2016 backups fail. Logged CAPI2 513 Error (227519)

Backup attempts fail with an error similar to the one below logged in the Windows Application Log: The backup operation that started at '‎2017‎-‎03‎-‎22T14: 42:37.317009100Z' has failed with following error code '0x807800C5 ...

Product(s): Rapid Recovery
Last Updated On: 3/22/2017
(0 Ratings) 11 views
Auto update check does not find latest update (133431)

When running the operation to check for an update to the AppAssure core software, none is found, even when a new version is available. The built in AppAssure/Rapid Recovery update feature is designed to check for updates to the Core software and notify when one is found. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 3/22/2017
(0 Ratings) 1738 views
How to Recover Files or Folders Using Rapid Recovery (186983)

This article serves as a “How-To” guide on recovering a file or folder from a Rapid Recovery backup. After data loss, you may need to recover a specific file or folder. In order to perform a recovery of a file or folder, the following ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1583 views
How to Schedule Core Reports (video) (180552)

Rapid Recovery 6 introduces the capability to schedule reports from within the Core console. The report then generates on the schedule you defined until you pause or delete the report. You must specify email notification and ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1066 views
How to Configure Email Notifications (182549)

Email alerts are a convenient way to keep track of the errors and warnings that may be affecting the backups to the Rapid Recovery Core. This article will detail the steps to configure email alerts regarding any even logged by the Core. This is a multiple step process. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(1 Ratings) 1836 views
How to Configure the Retention Policies at the Core and Agent Level (183266)

This article describes how to set the default retention policy for Rapid Recovery, ensuring that rollup occurs based on that retention policy. When protecting your data using Rapid Recovery, backup snapshots are taken frequently ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 725 views
How to Create a virtual machine to use for Rapid Recovery Replication Target VM in Azure (197356)

This is article serves as a relevant how to guide if you want to replicate recovery points from an on-premise Rapid Recovery 6.x Core to a target Core on a virtual machine hosted on Microsoft Azure. Perform these steps if you ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1154 views
How to rollup efficiently RapidRecovery 6.1.x Protected Servers using Powershell (219952)

[UPDATE Jan 15, 2017] The script has been updated to run on any port (the default port is 8006). This was done for the increasing number of customers using different ports for the web server and the service port. Additionally ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(2 Ratings) 1581 views
How to Create and Consume a Seed for Replication (video) (183193)

When you first establish replication, unless you specify the use a seed drive, the source Core begins transmitting all of the recovery points for the selected machines to the target Core. Transmitting your data over the network can take a good deal of time. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1335 views
Rapid Recovery Solutions with Video Content (186842)

The following solutions include video content. Rapid Recovery 6.x Video Solutions. Solution Title. Solution. - Installation & Upgrade. How to Upgrade AppAssure 5.4 to Rapid Recovery 6.X, SOL181997. How to Install the Rapid Recovery Core, SOL180625. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(1 Ratings) 1950 views
How to Mount and Unmount Recovery Points for a Linux Machine (184596)

This article serves as a how-to guide for users who want to mount and unmount a recovery point volume on a Linux machine. In Rapid Recovery, you can remotely mount & unmount a restored volume to the local disk from a recovery point for a Linux machine. ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 3/21/2017
(0 Ratings) 1466 views
How to create a Rapid Recovery Boot CD (video) (184600)

This article serves as a how-to guide on creating a boot CD for use with recovering a server. Rapid Recovery provides the ability to perform a bare metal restore (BMR) for your Windows or Linux machines whether the hardware is similar or dissimilar. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1255 views
How To Run the Info Gathering Tool - Support Bundle for Service Requests (video) (180554)

From time to time or when investigating a support case, you may be asked to upload log files to Data Protection Support. If you are running AppAssure 5.x please refer to the following KB article: Uploading Log Files for AppAssure 5. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(2 Ratings) 6379 views
How to perform a Bare Metal Restore for a Windows machine (video) (184594)

This article describes how to perform bare metal recovery for Windows machines using Rapid Recovery. In Rapid Recovery, Bare Metal Recovery provides the ability to restore an entire system back to the original or to new dissimilar hardware. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1504 views
How to configure Virtual Standby (video) (182975)

Virtual Standby is a physical-to-virtual (P2V) process that creates a virtual machine or clone of a protected machine. A virtual standby can be created using a continual update export process. A virtual standby created using a ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1018 views
Mounting and Dismounting a Recovery Point (video) (183138)

In Rapid Recovery, you can mount a recovery point for a Windows machine to access stored data through a local file system. Mounting a Recovery Point. In the Rapid Recovery Core Console, navigate to the machine that you want to mount to a local file system. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 917 views
Understanding the Rapid Recovery Universal Recovery Console (video) (184593)

The Rapid Recovery Universal Recovery Console (URC) comes with some new tools and features. This KB provides a summary of what they are and their uses: URC USER INTERFACE: Boot CD Driver Manager: View currently ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(1 Ratings) 1413 views
Finding Solutions in Technical Documents (127003)

Technical documents are your best resource for finding answers to you basic and advanced product questions. The most recent information, what is supported, minimum requirements, latest features, and install and user guides ...

Product(s): Rapid Recovery, Quest VROOM, AppAssure
Last Updated On: 3/21/2017
(0 Ratings) 1754 views
How to Attach and Detach Archives (video) (180551)

Rapid Recovery 6 introduces the capability to attach archives for restores without the need to import the contents into an existing repository. The archive is mounted read-only and all restore functions are available for the recovery points stored within the archive. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1351 views
How to Perform a Rollback with Live Recovery of a Data Volume (184595)

This article serves as a how-to guide on performing a restore of a data volume using Rapid Recovery. In order to perform a rollback of a data volume, the following components are required: Valid recovery points and a functioning Rapid Recovery Core. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 861 views
How to Add a New DVM Repository (video) (181273)

This article details the steps in creating a DVM repository using the Rapid Recovery Core console. Outlined below are the steps to create a DVM repository with Rapid Recovery: Navigate to the Rapid Recovery Core Console. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1635 views
How to configure Rapid Recovery SNMP Settings (video) (183350)

Simple Network Management Protocol (SNMP) is a common protocol for collecting information on various devices across an IP network. Rapid Recovery's notification module includes SNMP version 1 capability that will forward ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1355 views
Protecting multiple machines on a VMware vCenter/ESX(i) virtual host using Agentless Protection (video) (180507)

Use this procedure to simultaneously protect one or more machines on a VMware vCenter/ESX(i) virtual host. On the Rapid Recovery Core Console, click the Protect drop-down menu, and then click Protect Multiple Machines. The Protect Multiple Machines Wizard opens. ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 3/21/2017
(0 Ratings) 1854 views