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Displaying 1-25 of 675
Hyper-V Agentless protection fails with error 'Element not found' while storing the VMs on SMB 3.0 based storage (229352)

Preconditions: 1. Rapid Recovery Core Server is installed. 2. Hyper-V server is available. 3. VM on SMB 3.0 share is created, for reference check MS Documentation. Steps: 1. Launch Protect Multiple Machines Wizard, at Connection ...

Product(s): Rapid Recovery
Last Updated On: 7/21/2017
(0 Ratings) 10 views
How to diagnose hardware (Storage, CPU, RAM, Network) performance issues on a Core Server or Agent Protected Machine by using Windows Perfmon (228804)

The scope of this article is meant to provide additional tools that are already available on a windows machine in order to isolate possible performance issues related to: Storage; CPU; RAM memory; Network; Others. Some times ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(1 Ratings) 569 views
Core Server with NAS/CIFS Repository showing windows event id 50 and 139 with source Mup and/or MRxSmb "### Delayed-Write ###" (231216)

Whenever you find a repository configured on a CIFS Share (NAS) that is showing DVM Bad Blocks, Checksum Errors, Read Errors,or other similar errors associated with repository inconsistencies and the Core Server is showing these errors on the Windows System Event Logs ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(0 Ratings) 120 views
Linux - Troubleshooting Mounting/Rollback of Linux Recovery Points for Rapid Recovery (228710)

These are some common solutions to mounting or rollback issues, when using the local_mount utility for Rapid Recovery Linux Various conditions - Steps provided cover common situations. 1. Make sure port 8007 is not blocked by a firewall on the core side. ...

Product(s): Rapid Recovery
Last Updated On: 7/20/2017
(0 Ratings) 11 views
How to calculate agent's footprint on the repository (231421)

AppAssure/Rapid Recovery uses compression and deduplication within a repository. As data comes into the repository it is checked against a dedupe cache and then deduplicated based on what blocks of data have already been stored in the repository. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/20/2017
(0 Ratings) 26 views
Cluster Hyper-V agentless protection fails with "Unrecognized Guid Format" (227099)

When attempting to add in a Hyper-V cluster into protection. It fails with a "Unrecognized Guid Format" error. This has been identified as an issue when a VM on the Hyper-V cluster is in a specific state. Rather than skipping this ...

Product(s): Rapid Recovery
Last Updated On: 7/20/2017
(0 Ratings) 422 views
Rapid Recovery 6.1.1 Install completes with "A digitally signed driver is required" warning on Windows 2016/Windows 10 with Secure Boot Enabled (219326)

This issue affects any Rapid Recovery 6.1.1 product installed on Windows 10 or Windows Server 2016 server with EFI and Secure Boot enabled. After installer completes a windows will pop up stating "A digitally signed driver ...

Product(s): Rapid Recovery
Last Updated On: 7/19/2017
(2 Ratings) 1344 views
Error "Version string portion was too short or too long." displayed while trying to setup replication (231375)

There is a registry mismatch of the Target Core ID, from the Source and Target Core Servers. Possible Reason of this issue: the value “Version” is used in 5.4.3 version only and should be removed during upgrade to 6.0.1, so ...

Product(s): Rapid Recovery
Last Updated On: 7/19/2017
(0 Ratings) 31 views
Running a powershell script before or after a snapshot or backup job (126882)

In some cases, it may be necessary to run a PowerShell script at the start or end of a backup job to perform some form of maintenance task. This can be accomplished using pre or post snapshot PowerShell scripts. By default ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/17/2017
(0 Ratings) 2681 views
Core failed to contact license portal - String reference not set to an instance of a string (180882)

Core fails to contact the license portal - You may see this error in the GUI - "String reference not set to an instance of a string" -. Some agent names may be "NULL" in the core console. Stack trace. Replay.Core.Contracts.Licensing ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/17/2017
(1 Ratings) 2440 views
MongoDB service not starting correctly (231169)

In System Event logs, MongoDB service stopped unexpectedly every few minutes. Check C:\ProgramData\AppRecovery\EventsDatabase\db.log for the reason why MongoDB service is not starting correctly. One possible reason ...

Product(s): Rapid Recovery
Last Updated On: 7/17/2017
(0 Ratings) 7 views
Rollups are failing with error "repository is not mounted" (231329)

Rollups are not happening automatically. When trying to force a rollup, the error message is shown that the repository is not mounted. It continues to save new snapshots on schedule without any issues. Repository is working properly on the Core Caused by replication. ...

Product(s): Rapid Recovery
Last Updated On: 7/17/2017
(0 Ratings) 22 views
Excluding SQL or Exchange VSS Writers during a backup (231328)

Is it OK to exclude the SQL or Exchange VSS Writers and what are consequences of doing that? Failing VSS Writer on the agent server causing the whole backup to fail As a workaround, it's OK to exclude the specific SQL or Exchange VSS writers in Agent's settings. ...

Product(s): Rapid Recovery
Last Updated On: 7/17/2017
(0 Ratings) 26 views
Transfers, rollup, export, and replication failures: System.OutOfMemoryException was thrown (230599)

All jobs such as transfers, rollup, export, and replication are failing with the same OutOfMemoryException error. AppRecovery log error: ERROR 2017-06-15T00:21:07 [993] - Replay.Core.Implementation. Replication.Jobs.RemoteReplicationJob ...

Product(s): Rapid Recovery
Last Updated On: 7/14/2017
(0 Ratings) 187 views
Events converts to service events after upgrade to 6.1.2 (231292)

After upgrading to 6.1.2, event records prior to the upgrade are missing. Event records start with the maintaining repository job that occurs after upgrade. Events prior to upgrade have been erroneously converted to service events. This has been identified as defect RR-103945. ...

Product(s): Rapid Recovery
Last Updated On: 7/14/2017
(0 Ratings) 23 views
Core console webpage continuously refreshes, not giving enough time to accomplish administrative tasks (231290)

The Core Console page continuously refreshes, not giving enough time to accomplish administrative tasks. This is happening in all browsers. Issue is caused by failing communication with Mongo Database service To resolve ...

Product(s): Rapid Recovery
Last Updated On: 7/14/2017
(0 Ratings) 8 views
How to upgrade to the most recent version of Rapid Recovery 6 (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/13/2017
(7 Ratings) 18610 views
How to Perform an Archive Check on a Seed Drive (134725)

An Appassure/Rapid Recovery replication seed drive is created but the integrity of the drive needs to be verified before it is sent out to the replication target core to be consumed. An archive check can be performed on the seed ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/13/2017
(0 Ratings) 1614 views
Repository is not mounting (226111)

After the Core service starts, the repository does not mount automatically with the repository check job. This usually occurs after upgrading from an older build of AppAssure or Rapid Recovery to the latest build. The UI shows ...

Product(s): Rapid Recovery
Last Updated On: 7/11/2017
(0 Ratings) 9 views
High Paged Pool RAM Utilization on Systems Running AppAssure or Rapid Recovery (119686)

AppAssure uses the overwhelming majority of the memory on the Core machine (90%+). If all extents are on the same drive and there is no available memory (standby is consuming everything that isn't active). By default, AppAssure ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/10/2017
(4 Ratings) 13361 views
Unable to Mount Recovery Points with Error, "The password does not meet the password policy requirements" (132183)

In certain environments the Core is unable to mount recovery points from the Core console and the following message is generated. "Replay.Common. Contracts.Win32Api.Win32ApiFailedException: NetUserAdd failed - The ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/10/2017
(0 Ratings) 897 views
Unable to launch core console: "Attempted to access an unloaded AppDomain" (135215)

The webconsole display the below web console. <serverError xmlns="http:// apprecovery.com/management/api/2010/05" xmlns:i="http://www.w3.org/2001/ XMLSchema-instance"> <message>Attempted to access an unloaded ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 7/8/2017
(0 Ratings) 4224 views
Core GUI inaccessible after upgrade "Unable to authenticate username 'RapidRecoveryClient' on database 'AppAssure'" (231092)

After upgrading to Rapid Recovery, the core console will not open or if it does open, it is stuck on loading. In addition, any PowerShell cmdlets will be non responsive. If the core console does load, it will be extremely slow or ...

Product(s): Rapid Recovery
Last Updated On: 7/6/2017
(0 Ratings) 16 views
Unable to load content database into DocRetriever for restore of Sharepoint files (231052)

Unable to load content database into DocRetriever for restore of Sharepoint files. Attempted to load but DocRetriever is stuck on "Reading Data..." as seen in this screenshot. In the DocRetriever logs: ERROR 2017-06-20T16 ...

Product(s): Rapid Recovery
Last Updated On: 7/5/2017
(0 Ratings) 10 views
Understanding AppAssure 5 Core-Level Performance Tuning Settings (135455)

In AppAssure and Rapid Recovery, you can modify several settings to tune the timeout values for different jobs and configurations. You can change the values using the Registry Editor, however; some of these settings can also be found in the Core GUI. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 6/30/2017
(1 Ratings) 7233 views