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Displaying 1-25 of 596
Unable to generate report, getting unexpected server response (228655)

When attempting to run a Report in Report Dashboard you get Unexpected server response (500). This is a known issue outlined in RR-101678 and RR-100650. This issue is fixed in Patch 2124. Please contact support to get access to download patch.

Product(s): Rapid Recovery
Last Updated On: 4/24/2017
(0 Ratings) 3 views
How to programatically perform local or network based Archive Checking (228545)

As a part of your DR plan, you create archives periodically. Once they are finished, you intend to commit them to tape. However, to be on the safe side you want to be able to run an Archive Check job programatically before committing the new archive to tape. ...

Product(s): Rapid Recovery
Last Updated On: 4/20/2017
(0 Ratings) 3 views
DL Appliance volume has a red status "Not valid" (228462)

Looking at Storage Volumes under Provisioning on the Appliance tab you find a red status next to a Volume Name. If you hover your mouse over the red status you will see the message "Not valid.". Example: This is caused when ...

Product(s): Rapid Recovery
Last Updated On: 4/19/2017
(0 Ratings) 3 views
Configure DL Appliance to perform Windows Backup to network Location (228437)

How to configure the Windows Backup Policy on a DL appliance to write to a network location. Older appliances deployed a Windows Backup disk that was 75GB in size and this may be too small. In order to avoid resetting the ...

Product(s): Rapid Recovery
Last Updated On: 4/19/2017
(0 Ratings) 3 views
How to rollup efficiently RapidRecovery 6.1.x Protected Servers using Powershell (219952)

[UPDATE Jan 15, 2017] The script has been updated to run on any port (the default port is 8006). This was done for the increasing number of customers using different ports for the web server and the service port. Additionally ...

Product(s): Rapid Recovery, Quest VROOM
Last Updated On: 4/18/2017
(2 Ratings) 1812 views
Rollup Script RRRollup.3i.improved.ps1 does not run - Error: Exiting (228464)

When attempting to perform rollups with the RRRollup.3i.improved.ps1 power shell script you receive the following output: Powershell version 4.0 : OK Core version 6.1.1.137 found Core Version 6.1.x, 6.0.2.144 or later + P-1859 ...

Product(s): Rapid Recovery
Last Updated On: 4/18/2017
(0 Ratings) 6 views
Adding an agent to protection fails with "Error occured pairing to agent" error message. (189965)

When trying to add an agent/s to protection, the following error message may be seen: https://Agent Name:8006/apprecovery/api/agent/pair/ connect GET failed. •Error occurred pairing to agent at URL 'https://Agent Name:8006/apprecovery/api/agent/'. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 4/17/2017
(1 Ratings) 1198 views
Export of Server 2016 machine to ESXi 5.5 host fails with "Task 'Create virtual machine' failed" (228149)

Starting with Rapid Recovery 6.1 Windows Server 2016 has been supported. In some instances virtual export of a Windows Server 2016 or Windows 10 machine to an ESXi 5.5 host will fail with the following stack trace: Replay ...

Product(s): Rapid Recovery
Last Updated On: 4/14/2017
(0 Ratings) 44 views
Understanding AppAssure 5 Replication Methods (142109)

What is Old Replication Method? AppAssure 5 performs Core to Core replication to get your production agent data offsite for a variety of disaster recovery and business continuity purposes. Prior to the release of AppAssure ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 4/14/2017
(1 Ratings) 4029 views
Errors on export to multiple virtual machines. Becoming more frequent over last two days. (228310)

Hyper-v export fails intermittently with the following error: "The export has failed. One or more dependent export tasks have failed: * Win32 Exception: TevoSetHaltOnBlueScreen failed Disk file system errors (NTFS) on the source ...

Product(s): Rapid Recovery
Last Updated On: 4/13/2017
(0 Ratings) 4 views
DL Appliance Provisioning Error "some of the disks on enclosure ####-### are not present in drive slots" due to Disks 0:0:12 and 0:0:13 are missing from OMSA (228282)

DL Appliance shows an error while trying to run the provisioning wizard during initial setup: Error message: "Provisioning is not possible: some of the disks on enclosure ####- are not present in drive slots". From the Rapid ...

Product(s): Rapid Recovery
Last Updated On: 4/13/2017
(2 Ratings) 22 views
Replication, Rollups, or Exports fail with System.OutOfMemoryException (219324)

Replication, Rollups, or Exports fail with System.OutOfMemoryException System.OutOfMemoryException: Exception of type 'System. OutOfMemoryException' was thrown. DL4300's ship with factory image that has not had any Windows Updates since the image was created. ...

Product(s): Rapid Recovery
Last Updated On: 4/13/2017
(0 Ratings) 194 views
Settings and Functions for Protected SQL Servers (182003)

If you are protecting a Microsoft SQL Server in your Core, there are additional settings you can configure in the Rapid Recovery Core Console, and there are additional functions you can perform. For the most up-to-date and ...

Product(s): Rapid Recovery
Last Updated On: 4/13/2017
(0 Ratings) 802 views
Email Notifications not working properly after Upgrade from AppAssure 5.4.x to Rapid Recovery 6.x (190334)

After upgrading to Rapid Recovery 6.x, email notifications from the Rapid Recovery Core may not work properly. This behavior may include multiple emails for the same event, missing email notifications, and receiving notifications ...

Product(s): Rapid Recovery
Last Updated On: 4/12/2017
(2 Ratings) 2004 views
Unable to perform Virtual Export/Standby to the ESX(i). Error: "The ESX(i) server cannot be reached at the specific destination
" (228237)

When trying to setup Virtual Standby to a local ESX(i) host get the below error. The ESX(i) server cannot be reached at the specified destination <address>. Please, ensure that the target host is reachable and ESX(i) server is present and running. ...

Product(s): Rapid Recovery
Last Updated On: 4/11/2017
(0 Ratings) 6 views
AppAssure/Rapid Recovery core not accessing license portal via proxy server (157668)

User has proxy server configured on the AppAssure /Rapid Recovery core server but the core attempts to access the license portal directly and does not use the proxy. User has rules configured on the proxy as per KB: https://support.quest.com/appassure/kb/146444. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 4/11/2017
(0 Ratings) 1779 views
LMU timing out when browsing to a machines Recovery Points. (228009)

When attempting to load recovery points using LMU status "Loading..." never finishes. This issue occurs when attempting to browse the 2nd or 3rd list of recovery points during the same LMU session. Development has identified ...

Product(s): Rapid Recovery
Last Updated On: 4/4/2017
(0 Ratings) 30 views
Volume transfer network error - Payload exceeds the maximum expected response size (227971)

A protected agent returns the error: "Volume transfer network error - The remote server responded to the request with a payload which exceeds the maximum expected response size" A possible cause is the default transfer port 8009 is being used by another application ...

Product(s): Rapid Recovery
Last Updated On: 4/3/2017
(0 Ratings) 36 views
Agentless VM Virtual export/standby fails with error "The system cannot find the path specified ..\INetCache\Content.IE5" (227928)

Agentless VM Virtual export/standby fails with "The system cannot find the path specified". [\?\C:\ProgramData\AppRecovery\ExportMounts\test_9ba2ee9d- e95d-4823-857f-e9cf9e1bf49c\Windows\System32\config\systemprofile ...

Product(s): Rapid Recovery
Last Updated On: 4/3/2017
(0 Ratings) 45 views
Agent created a base image backup after BSoD crash (227907)

After the protected server crashed with blue screen of death (BSoD), the next snapshot was the base image The behavior is by design Resolution and explanation. When the agent software is stopped abruptly on the protected ...

Product(s): Rapid Recovery
Last Updated On: 3/31/2017
(0 Ratings) 31 views
How to restore GPO objects from backed up Domain Controller recovery points (227888)

The Group Policy was significantly changed by mistake. Need to restore previous GPO from backed up data Multiple GPO changes had adverse effect on the domain and need to be rolled back Resolution. To restore GPO objects ...

Product(s): Rapid Recovery
Last Updated On: 3/31/2017
(0 Ratings) 33 views
The transfer of the backup has been deactivated (211305)

The console will report the alert, "The transfer of the backup has been deactivated," which makes it appear there is an issue with an agent's backup. An agent that has a backup schedule limiting the its backup to only run during ...

Product(s): Rapid Recovery
Last Updated On: 3/30/2017
(2 Ratings) 2003 views
How To Generate SHA-2 Certificates in Rapid Recovery (195442)

After upgrading to Rapid Recovery from AppAssure 5.x, you may expect to see your existing agent certificates to show as SHA-2, but they still show as SHA-1. The Rapid Recovery upgrade process does not upgrade existing certificates. ...

Product(s): Rapid Recovery
Last Updated On: 3/30/2017
(0 Ratings) 1125 views
Receive an email notification if agent goes offline (227831)

Configure your Rapid Recovery Core to send an email notification if an agent goes offline. In order to receive an email when a machine state changes you can set this up in your 'Notifications' section. Go to the 'More' drop-down ...

Product(s): Rapid Recovery
Last Updated On: 3/30/2017
(0 Ratings) 34 views
"Expand" (Mounted Recovery Point) Button is grayed out in Local Mount Utility 6.1.0.645 installed on Windows 2016 (226036)

You are attempting to mount and explore recovery points using Local Mount Utility 6.1.6045 installed on a Windows 2016 machine. Although the Recovery Points mount as expected and can be browsed user Windows Explorer ...

Product(s): Rapid Recovery
Last Updated On: 3/29/2017
(0 Ratings) 107 views