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Displaying 1-25 of 780
How to diagnose hardware (Storage, CPU, RAM, Network) performance issues on a Core Server or Agent Protected Machine by using Windows Perfmon (228804)

The scope of this article is meant to provide additional tools that are already available on a windows machine in order to isolate possible performance issues related to: Storage; CPU; RAM memory; Network; Others. Some times ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 11/18/2017
(2 Ratings) 1371 views
ESXi Exports fail with "Access to the path *\AAFailover.md' is denied" (234643)

Virtual exported to ESXi fail with: System.AggregateException: One or more errors occurred. ---> Replay.Core.Contracts.Export. ExportException: One or more dependent export tasks have failed. ---> System.AggregateException: One or more errors occurred. ...

Product(s): Rapid Recovery
Last Updated On: 11/17/2017
(0 Ratings) 7 views
How to upgrade to the most recent version of Rapid Recovery 6 (181997)

This KB gives best practice and recommended steps for upgrading previous AppAssure and Rapid Recovery builds to the most recent version of Rapid Recovery 6. For the most up-to-date and detailed instructions regarding ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 11/17/2017
(9 Ratings) 22887 views
Rollups are failing with error "repository is not mounted". Rollups are not starting. (231329)

Rollups are not happening automatically. When trying to force a rollup, the error message is shown that the repository is not mounted. It continues to save new snapshots on schedule without any issues. Repository is working properly on the Core. ...

Product(s): Rapid Recovery
Last Updated On: 11/15/2017
(1 Ratings) 269 views
Understanding 0% Compression in an AppAssure/Rapid Recovery Repository (158029)

What is 0% compression when viewing the repository statistics in the UI. This issue occurs due to accumulation of residual data processed during the backup process which was not properly removed through the normal clean-up process. ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 11/14/2017
(1 Ratings) 6178 views
Seeding data to Azure using the Microsoft Azure Import/Export service (214778)

In replication, the initial transfer of deduplicated base images and incremental snapshots of protected agents, can add up to hundreds or thousands of gigabytes of data. Initial replication can be seeded to the target core using ...

Product(s): Rapid Recovery
Last Updated On: 11/14/2017
(1 Ratings) 1541 views
DL Appliance will not boot due to UEFI error messages UEFI0004 and UEFI0116 (234048)

The following error messages are displayed during the boot up process and it hangs in the middle of it: Error Message 1. A system restart is required. The system detected an exception during the UEFI pre-boot environment. ...

Product(s): Rapid Recovery, DL Series Backup and Recovery Appliances, AppAssure
Last Updated On: 11/14/2017
(3 Ratings) 173 views
How to use the change rate and Internet upload and download speed to validate if the bandwidth meets the requirements for replication (233414)

How to identify if the bandwidth between the source and target cores cannot accommodate the transfer of stored recovery points, and validate when is a good idea to use a seed drive or increase the bandwidth. For reference ...

Product(s): Rapid Recovery, AppAssure
Last Updated On: 11/14/2017
(3 Ratings) 299 views
Unable to Create Repository in Rapid Recovery 6 Core (234442)

The Rapid Recovery 6.x Core is unable to create a new repository for a new Core installation in a Windows 10 machine. You have already performed a Core repair, and have uninstalled and reinstalled the Core software and still obtain the same result. ...

Product(s): Rapid Recovery
Last Updated On: 11/14/2017
(0 Ratings) 113 views
Restore fails when restoring from an attached archive with "Sequence contains more than one matching element" (226821)

When performing a restore from an attached archive, the wizard fails on the Recovery Points tab with: Sequence contains more than one matching element. Recovery point selected from the attached archive already exists in the repository. ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 40 views
Ubuntu Agent Install - rapidrecovery-vss 6.1.1 module compilation fails for 4.8 kernel "Installing module rapidrecovery-vss... [Failed]" (229589)

Ubuntu Agent installer for Rapid Recovery 6.1.1.137 fails during rapidrecovery-vss 6.1.1 module compilation citing 4.8 kernel. Error during installation configuration may look like this: Installing module rapidrecovery- vss with version 6.1.1.137 into kernel 4.8.0-49-generic ... ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 7 views
File level restore of agentless (ESXi) protected dynamic spanned volumes fails - "unrecognized file system" (227326)

Server protected via agent-less protection through vcenter(ESXi). Server contains at least one Windows dynamic volume consisting of multiple spanned disks. Attempts to access contents of mounted recovery points via Windows ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 8 views
"Could not perform Hyper-V export... make sure that PowerShell, .Net Framework 2.0 and 4.5.2 are installed, .Net Framework 2.0 is enabled for x64 environment ... and port '8006' is open..." (226824)

While attempting to export to hyper-v, the following error message is displayed: "Could not perform Hyper-V export to a remote server. Please make sure that PowerShell, .Net Framework 2.0 and 4.5.2 are installed, .Net Framework ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 5 views
W2016 Export Replicated RP on localhost fails WMI class "MsvmVirtualSystemGlobalSettingData" not found (227267)

When attempting to export from a replicated recovery point to a local hyper-v host, the operation fails. The message states that it can be caused by one of the following: WMI provider is not correctly registered. The user does ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 10 views
EFI Partition is not shown on Agent Summary Tab (202658)

EFI partitions cannot be seen on the Agent Summary Tab. In some cases this may occur with newly protected Rapid Recovery Agents or with Agents upgraded to Rapid Recovery. As the EFI partition cannot be seen, it cannot be added to a protection schedule to be backed up. ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 813 views
Configure DL Appliance to perform Windows Backup to network Location (228437)

How to configure the Windows Backup Policy on a DL appliance to write to a network location. Older appliances deployed a Windows Backup disk that was 75GB in size and this may be too small. In order to avoid resetting the ...

Product(s): Rapid Recovery
Last Updated On: 11/13/2017
(0 Ratings) 540 views
Rapid Recovery LAN-Free SAN (195634)

How to configure Rapid Recovery for use with LAN-Free SAN backups. The goal of SAN backups or 'LAN-Free SAN' backups is two fold: To isolate the backup traffic off to a separate network; Improve the performance of the backups by using the path of least resistance. ...

Product(s): Rapid Recovery
Last Updated On: 11/10/2017
(2 Ratings) 2293 views
Resizing of DVM Deduplication Cache fails with error "cache_io_engine: windows error 87" if cache is located on disk with 4KB sector size (232449)

Steps to reproduce: 1. In the Core Console, go to "Configuration" -> "Settings" -> "Deduplication Cache Configuration". 2. Change the Deduplication Cache path to a disk with a sector size of 4KB (4096 bytes). 3. Change the Deduplication Cache Size value and apply changes. ...

Product(s): Rapid Recovery
Last Updated On: 11/10/2017
(0 Ratings) 158 views
Rapid Recovery getting stuck every 2-3 days on Citrix Xen VM due to memory leak (234450)

Rapid Recovery Core is running on Xen VM and getting stuck with excessive memory usage every 2-3 days Xen tools are causing memory leak when there is a big number of network connections happening. Using RAMMAP ...

Product(s): Rapid Recovery
Last Updated On: 11/10/2017
(0 Ratings) 45 views
Migrating agent from agentless to agent-based protection or vice versa (234429)

Is it possible to migrate agent from agentless protection to agent-based or vice versa, retaining all recovery points chain? It's not possible to switch between 2 types of protection: agentless and agent-based. Agentless and agent ...

Product(s): Rapid Recovery
Last Updated On: 11/9/2017
(0 Ratings) 25 views
ESXi Agentless protection fails with "Value cannot be null" (234407)

When using the Protect Multiple Machines Wizard to protect machines agentlessly on an ESXi host, after completing the Connection section and clicking Next, the wizard fails with: Server side: System. ArgumentNullException: Value cannot be null. ...

Product(s): Rapid Recovery
Last Updated On: 11/8/2017
(0 Ratings) 17 views
Virtual Export job fails with Number of virtual devices exceeds the maximum for a given controller (234375)

After setting up a Virtual Export job, seconds after the job starts the follow error is received: ERROR 2017-10-19T22:00:54 [676] - Replay.Common. Implementation.Virtualization.VSphereApi.EsxServer (Export Volume Images ...

Product(s): Rapid Recovery
Last Updated On: 11/8/2017
(0 Ratings) 28 views
VMware virtual export wizard hangs on Destination stage (234354)

When attempting to perform a virtual export of the recovery point to VMware (vCenter or ESX), the export wizard is getting stuck on Destination stage. Connection to VMware proxy service hangs when Core name is resolving to the IPv6 address instead of IPv4 ...

Product(s): Rapid Recovery
Last Updated On: 11/7/2017
(0 Ratings) 11 views
DL Appliance Provisioning Error "some of the disks on enclosure ####-### are not present in drive slots" due to Disks 0:0:12 and 0:0:13 are missing from OMSA (228282)

DL Appliance shows an error while trying to run the provisioning wizard during initial setup: Error message: "Provisioning is not possible: some of the disks on enclosure ####- are not present in drive slots". From the Rapid ...

Product(s): Rapid Recovery
Last Updated On: 11/6/2017
(3 Ratings) 662 views
There is no ability to perform the export to Azure with the vhdx larger than 1023 GB (234095)

Steps to reproduce: Perform the export to Azure with the VHDX larger than 1023Gb. Actual result: pop-up window appear with the notification that export of the VHDX larger than 1023 GB is not allowed. Stack Trace message: ...

Product(s): Rapid Recovery
Last Updated On: 11/6/2017
(0 Ratings) 390 views