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On Demand Migration Current - User Guide

About On Demand Migration Before You Start Account Migration Mail Migration Public Folders Migration OneDrive Migration SharePoint Migration Microsoft Teams Migration Microsoft 365 Groups Migration Troubleshooting Finalizing the Migration

Troubleshooting

Before you contact Quest support is recommended to prepare organization ID, project ID and task ID

To find Task ID and Project ID

In Events grid right click task link in Task Name column and select Copy link address. Copied link contains the Task ID and the Project ID.

To find organization ID

If you are trying to find an existing On Demand organization ID that another users have created, make sure that they have added your email address under Access Control > Administrators.

  1. In case you are Administrator of the organization, click your account in top right corner to open the account related menu.
  2. Click the organization name. You can see Organization ID in Manage Organization dialog.

Special Cases

Table 1: Special Cases

Feature Event Root cause Workaround
Microsoft Teams Migration Cannot find the group '{Group ID}' on the source. Try to check whether the group exists using PowerShell cmdlet 'Get-UnifiedGroup' as described in the documentation Group associated with the team not found

Use the following PowerShell script and the group ID provided by the error message to get the group name:

Install-Module PowerShellGet -Force Install-Module -Name ExchangeOnlineManagement
$UserCredential = Get-Credential
Connect-ExchangeOnline -Credential $UserCredential
Get-UnifiedGroup -Identity "b1552bc6-f932-4ac9-a4f2-24a5d2da2eed" | Format-List DisplayName,Id

If this is a source group, fix your source data before proceed for migration.

If this is a target group, check if this group exists in target. If this group exists, please contact our support. If this group doesn't exist, remove this group associated team from target, and re-run provision and migration.

Finalizing the Migration

Congratulations! The migration is complete.

If you have created a temporary account for the migration (as recommended in Before you Start section), it is time to remove it. This account has elevated permissions, so it might pose security risks.

Microsoft Teams Migration

Azure Ad administrator accounts added to all source and target teams respectively as members or owners ,can now be removed. For instruction on how to remove this temporary account See the following Microsoft documentation. Suggested Remove-TeamUser command removes an owner or member from a team, and from the unified group which backs the team.

IMPORTANT:The Remove-TeamUser command will return immediately, but the Teams application will not reflect the update immediately. The Teams application may need to be open for up to an hour before changes are reflected.

Removing administrator account from Teams

To remove Azure AD administrator account from the teams and groups use the following script:

  • Remove-Migration-Account-From-Teams

IMPORTANT: To execute this script the Global Administratorrole is required for the source tenant. You will be prompted to provide global administrator account credentials to perform this procedure.

This script can be downloaded here:

https://support.quest.com/on-demand-migration/kb/320327

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