Chat now with support
Chat with Support

Unified Communications Analytics 8.6.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Options available in the Deployment Manager

After you have installed UC Analytics, you can make changes to your deployment. Typically you use the UC Analytics.exe file to access the following options that can be used to manage your installation:

Uninstall All

Allows you remove all the installed services.

Manage Deployment

Allows you to update the properties for the installed services, add additional Storage Engines, and to add or remove product administrators. You can also update the service account for UC Analytics.

Manage Licenses

Shows a list of the installed licenses if you are running the DeploymentManager.exe on the server on which Data Engine service is installed.

Though you can see only the licenses installed on this Data Engine server, if you add a new license, the new license is automatically installed on all your Data Engine servers if you have a multiple Data Engine deployment.

Tools

Allows you to set detailed logging and to create a support bundle that can be used by Quest Support to troubleshoot any issues.

In some circumstances the TLS/SSL certificates for the Storage Engine and the Query Engine might become corrupted such as when the Storage Engine and Query Engine folders are not excluded from your antivirus scans. In this situation, you can use the Tools option to regenerate the certificates.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Manage Deployment.

Change Service Account

If the account that was used to initially install UC Analytics must be changed, you can use this option to update the service account in the UC Analytics configuration database and in Windows for the UC Analytics services.

Change Product Administrators

Allows you to add users who have access to the Admin Settings. Product administrators can classify domains for message reporting, set user access for insights, and perform other administrative functions.

Enter accounts in the format of Domain\User or ComputerName\User only. Accounts in user principal name (UPN) format (such as UserName@Quest.com) are not supported.

NOTE: You can also add product administrators through Admin Settings on the UC Analytics web site. Select Admin Settings | Security. Under Access to Tenant Configuration heading, add the user to Admin Settings with full access. For details, see Granting full access to Admin Settings .

Modify Deployment

Allows you to move or update the properties for the installed services. You can also add more Storage Engines.

Changing the service account

When you initially install UC Analytics, you specify the credentials to be used to run the Data Engine service. The installer performs the following tasks for the account:

You can change the service account at any time using the Change Service Account option.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Manage Deployment.
3
Click Change Service Account.
6
Click Update.

Deploying additional Storage Engines

When you install UC Analytics, you specify the locations on which the different services are to be installed. You can install multiple instances of the Storage Engine service.

At a later date, you might want to add more Storage Engines to distribute the collected data.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Modify Deployment.
3
Click Add Server and select the Storage Engine role.
6
Click Advanced, enter any changes to the properties for the selected server role and click OK.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Query Engine service to access the Storage Engine service.

When you install additional Storage Engines, it can take several minutes to start and synchronize all the Storage Engine services before they are ready.

Deploying additional collectors

When you install UC Analytics, you specify the locations on which the different services are to be installed. Initially you might only install the Data Engine (Collector) and Query Engine (Collector) on one server even though you can install the collector roles on multiple servers.

At a later date, once you have been running the data source collections for a while, you might want to add more collector roles to distribute the data collection and data writing load.

From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Modify Deployment.
3
Click Add Server and select the Data Engine (Collector) and/or the Query Engine (Collector).
6
Click Advanced, enter any changes to the properties for the selected server role and click OK.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine service for query purposes.

Configuration Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine for configuration purposes.

Primary Data Collector

When installing the Data Engine (Collector), you can specify that the collector be used as the Primary Data Collector which is used to run any background jobs such as Database Consistency. For information about these jobs, see Data sources that run in background as needed .

By default, the first installed Data Engine (Collector) is set to be the Primary Data Collector.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Data Engine service to access the Query Engine service.

Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating