Chat now with support
Chat with Support

Unified Communications Analytics 8.6.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Creating an Exchange Online Mailbox Contents data source

You can create a mailbox contents collection for a native Office 365 or for an Active Directory/Office 365 hybrid target environment. The collection gathers email traffic from Exchange Online user mailboxes using Exchange Web Services (EWS).

To improve data collection performance, you can provide multiple credentials when you configure the data source. You can also create different mailbox contents data collections that contain different groups of users.

In addition to message traffic, you can configure the mailbox contents collection to gather the following message information from the target mailboxes:

•
Subject
•
Body
•
File attachments
•
Localized send / receipt time (to time zone of working hours) and working hours
This option is used to show “after hours” and “response time” data in insights, based on the working hours set in the calendar for each mailbox.
•
Internet Message Headers (provides technical details about the message, such as who sent it, the software used to compose it, and the email servers that it passed through on its way to the recipient)

For more information about credential prerequisites, see Permissions needed for Exchange Online Mailbox Contents data .

To set up an Exchange Online Mailbox Contents data collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of an the Active Directory/Office 365 Hybrid or Office 365 (native) target environment.
4
Select the Exchange Online Mailbox Contents check box.
5
Click the Exchange Online Mailbox Contents tile to open the configuration page.
6
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every four hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
7
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
8
Select the data that you want to collect.
Recommendation
If you select Body or Internet Message Headers, it is recommended that you limit the number of mailboxes to a key group of user mailboxes for this specific data collection.
9
Specify the Exchange Online target mailboxes. You can enter a mailbox, group, or a dynamic distribution group in SMTP address format.
It is recommended that you add the Exchange Online users to a distribution group. You can then add the distribution group for the target mailboxes.
Setting the Exchange Web Service (EWS) connection credentials
10
Specify the Office 365 credential used to collect the mailbox data.
To improve data collection performance you can provide multiple credentials.
* 
TIP: Office 365 has a per-user throttling mechanism to protect the Exchange systems. It is recommended that you use dedicated user accounts on this page to avoid throttling caused by concurrent usage of the same account in other applications.
Collecting messages
You can set the collection scope to collect messages from the entire mailbox or only from the default (Inbox and Sent) folders. For performance reasons, you might want to only to collect messages from the Inbox and Sent folders.
•
Entire mailbox
•
Default folders
Expanding child groups for recipient parent groups
By default, the data source collects message data for groups that were direct message recipients and expands the groups to include any child groups that were message recipients. You have the option to restrict data collection to include only the groups that are direct message recipients.
 
* 
NOTE: If you have a lot of child groups that are hidden or deleted you might want to restrict the data collection to only groups that are direct message recipients.
11
Decide is you want to expand all child groups or only collect groups that are direct recipients by clicking Yes or No.
Advanced settings (not required for most deployments)
•
To specify the type of collection method used for PowerShell, click Show Advanced Settings in the Exchange Online PowerShell Connection Parameters section. You can select Paging or Streaming. For details about each method, see About PowerShell collection method options .
12
Click Save.

Creating an Exchange Online Mailbox Content Summary data source

You can create an Exchange Online Mailbox Content Summary collection or a native Office 365 or for an Active Directory/Office 365 hybrid target environment. The collection gathers folder statistics and/or last message sent (received) details from Exchange Online user mailboxes using Exchange Web Services (EWS).

To improve data collection performance, you can provide multiple credentials when you configure the data source. You can also create different mailbox contents data collections that contain different groups of users.

For more information about credential prerequisites, see Permissions needed for Exchange Online Mailbox Content Summary and Exchange Online Calendar data .

To set up an Exchange Online Mailbox Content Summary data collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of an the Active Directory/Office 365 Hybrid or Office 365 (native) target environment.
4
Select the Exchange Online Mailbox Content Summary check box.
5
Click the Exchange Online Mailbox Content Summary tile to open the configuration page.
6
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every six hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
7
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
8
Specify the types of data to be collected.
•
Mailbox Folders
•
Message Statistics.
•
Last Message Sent Date
•
Last Message Read Date
Specifying parameters to collect message statistics
9
If you have selected the option to collect Message Statistics, you can set a date range and collection scope:
a
Enter the number of days back that message statistics should be collected. By default, 180 days is set.
b
Select whether you want to collect statistics for the entire mailbox or only the default folders (Sent Items and Inbox).
10
Specify the Exchange Online target mailboxes. You can enter a mailbox, group, or a dynamic distribution group in SMTP address format.
It is recommended that you add the Exchange Online users to a distribution group. You can then add the distribution group for the target mailboxes.
Setting the Exchange Web Service (EWS) connection credentials
11
Specify the Office 365 credential to be used to collect the mailbox folder statistics through EWS.
To improve data collection performance you can provide multiple credentials.
* 
TIP: Office 365 has a per-user throttling mechanism to protect the Exchange systems. It is recommended that you use dedicated user accounts on this page to avoid throttling caused by concurrent usage of the same account in other applications.
12
Click Save.

Creating an Exchange Online Calendar data source

You can create an Exchange Online Calendar data collection for a native Office 365 or for an Active Directory/Office 365 hybrid target environment. The collection gathers calendar appointment and meeting data from Exchange Online user mailboxes using Exchange Web Services (EWS).

To improve data collection performance, you can provide multiple credentials when you configure the data source. You can also create different Exchange calendar data collections that contain different groups of users.

For more information about credential prerequisites, see Permissions needed for Exchange Online Mailbox Content Summary and Exchange Online Calendar data .

To set up an Exchange Online Calendar data collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of an the Active Directory/Office 365 Hybrid or Office 365 (native) target environment.
4
Select the Exchange Online Calendar check box.
5
Click the Exchange Online Calendar tile to open the configuration page.
6
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every four hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
7
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
8
Specify the types of data to be collected.
By default, Appointment / Meeting Subject is selected.
9
Specify the Exchange Online target mailboxes. You can enter a mailbox, group, or a dynamic distribution group in SMTP address format.
It is recommended that you add the Exchange Online users to a distribution group. You can then add the distribution group for the target mailboxes.
Setting the Exchange Web Service (EWS) connection credentials
10
Specify the Office 365 credential used to collect the calendar data.
To improve data collection performance you can provide multiple credentials.
* 
TIP: Office 365 has a per-user throttling mechanism to protect the Exchange systems. It is recommended that you use dedicated user accounts on this page to avoid throttling caused by concurrent usage of the same account in other applications.
11
Click Save.

Creating an Exchange Online Public Folders data source

Creating an Exchange Online Public Folders data source

For a native Office 365 or for an Active Directory/Office 365 hybrid target environment, you can create an Exchange Online Public Folders collection to gather public folder configuration and statistics from Office 365 using PowerShell. For information about the required permissions, see Permissions needed for the Exchange Online Public Folders data source .

To improve data collection performance, you can provide multiple credentials when you configure the data source. You can also create different public folder data collections that contain different groups of public folders.

To set up an Exchange Online public folders data collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of an the Active Directory/Office 365 Hybrid or Office 365 (native) target environment.
4
Select the Exchange Online Public Folders check box.
5
Click the Exchange Online Public Folders tile to open the configuration page.
6
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every hour, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
7
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
By default, statistics is selected as the data to be collected.
Specifying the collection targets and PowerShell credentials
8
Specify the target public folders you want to collect:
•
All Exchange Online public folders starting from root public folder object (IPM_SUBTREE)
•
Specific Exchange Online public folders
Setting the Exchange Web Service (EWS) connection credentials
9
Specify the Office 365 credential to be used to collect the public folder data through remote PowerShell.
To improve data collection performance you can provide multiple credentials.
* 
TIP: Office 365 has a per-user throttling mechanism to protect the Exchange systems. It is recommended that you use dedicated user accounts on this page to avoid throttling caused by concurrent usage of the same account in other applications.
10
Click Save.
Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating