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Unified Communications Analytics 8.6.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Classifying domains for message traffic

You also can assign classifications to domains that determine how messages to and from the domains are classified in the insights. For example, using the Classification page you could specify that gmail.com should be classified as a “Personal” domain. For email where the sender or the receiver is in the specified domain, the messages are tagged with the associated classification.

You can assign domains to the following categories:

•
Competitor
•
Partner
•
Customer
•
Personal
•
Social Network
 
* 
NOTE: Domains which are not added to the internal domains list are treated as external, regardless of their classification.
To set classifications for messages
1
Click the gear icon on the home page side bar.
2
Click Classifications and click Domain Classifications.
3
Click Add domain classifications.
4
Enter the domain and the classification that is used for all messages sent from and to the domain, and click Add.
5
Repeat steps 3 and 4 for each domain you want to classify in your insights.

Setting where data calculation for insights is performed

By default, any data calculation that is done before displaying an insight is done on the client side (user interface web site). For large amounts of data, this can result in an insight taking a long time to display or timing out with an error. You can set insight calculation to be done primarily in the Data Engine (server-side).

If you select the Calculate insight data on server side option, UC Analytics loads the insight data dynamically with paging by both web server and web client for data-intensive insights. This option is more stable and faster and is recommended, especially for large amounts of data. Table views support sorting for group columns and most metric columns, but sorting is not supported for field columns. For information about field and metric columns, see the section titled “What are the different types of columns?” in the UC Analytics User Guide.

For a list of the data-intensive insights that are optimized by this option, see What insights are affected by the “Calculate insight data on server side” option?

If you select the Calculate insight data on client side option, UC Analytics loads all data at once on the web server with web client paging. This option requires more resources, such as memory, and, for large amounts of data, a 64-bit web browser. Table views support sorting for almost all columns.

To set where data calculation is performed for insights
1
Click the gear icon on the home page side bar.
2
Click Queries.
3
Under Insight Query, select one of the following options:
•
Calculate insight data on client side
•
Calculate insight data on server side

Setting time zone usage for all users

By default, UC Analytics uses the time zone set in each user profile when displaying data in the insights. Typically, the default is the time zone set for the computer operating system though, in the user profile, a user can set an individual time zone.

In the Queries tile under Admin Settings, you can specify a time zone setting that is used globally for all users. If a specific UTC time zone is set globally for all users, the individual time zone setting for each user profile is disabled.

To set a global time zone setting
1
Click the gear icon on the home page side bar.
2
Click Queries.
3
Under Time Zone, select For all users and select one of the following options.
•
Use time zone of the user's computer.
•
Use time zone of the user's computer without daylight saving time adjustment.
•
Use a specific UTC time zone (minimum -12; maximum +14). For example, you could enter -4.5.

To avoid fluctuations in historical data in insights that show continuous data such as Email Activity and Email Details, after daylight saving time starts or ends, you can set the time zone without daylight saving time adjustment.

For example, while daylight saving time is in effect, the Email Activity insight shows daily counts for midnight to midnight, daylight saving time. When daylight saving time ends, the Email Activity insight shows daily counts for midnight to midnight, standard time. If you set the time zone without the daylight saving time adjustment, the data will be presented using the same standard time midnight day boundaries, regardless of whether daylight saving time is currently in effect or not.

For large organizations that have users that span several time zones, you could use the specific time zone setting to force all user data to be displayed using the same time zone. For example, to keep data consistent, you could set the time zone to UTC +0. This will also turn off daylight saving time adjustment and result in data presented with the same midnight day boundaries for every user.

Granting full access to Admin Settings

In the Security settings, under the Access to Tenant Configuration heading, you can add a user to grant the account full access to the Admin Settings that are used to configure UC Analytics. This user is a product administrator. However, this option only grants access to the Admin Settings used to configure UC Analytics and does not grant access to the collected data.

For product administrator to have access to the collected data in insights, both aggregate and unrestricted, you must also grant the account access for each type of data. For information see Granting users access to data .

To add user as a product administrator
1
Click the gear icon on the home page side bar.
2
Click Security.
3
Under the Access to Tenant Configuration section, click Add Users.
4
Leave the Grant access to all users in all target environments check box empty.
5
Select the target environment.
6
Enter a specific user (email address or SAM account name) to be granted full access to the Admin Settings.
7
Click Add. and click Save.
Adding a tenant administrator

If you have a multiple tenant implementation, you might want to create a tenant administrator who would only have access to the configuration settings for a specific environment (tenant).

To set up an account as a tenant administrator
1
Click the gear icon on the home page side bar.
2
Click Security.
3
Under the Access to Tenant Configuration section, click Add Users.
4
Leave the Grant access to all users in all target environments check box empty.
5
Select the target environment for the tenant.
6
Enter a specific user (email address or SAM account name) or enter a distribution group for all the users to be granted access.
7
Click Add.and click Save.
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