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Unified Communications Analytics 8.6.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Setting chargeback costs for Exchange

You can specify the costs at which your Exchange email is charged. The calculated values appear in specific insights so you can determine the chargeback amounts for users or departments. You can use the chargeback insights to compare with external and internal billing.

You can specify the unit on which costs are calculated such per instance or per MB.

To set chargeback costs for Exchange
1
On the Admin Settings page, click the Chargeback tile.
2
Specify the currency that should be used in the Currency Symbol field.
3
Under Exchange - Base Charges, you can set chargeback costs for email messages and for mailboxes.
a
Click the Exchange row for which you want to assign a charge type and a cost.
b
Select the charge type (instance or MB).
c
Enter the cost to be changed for the charge type.
4
When you have completed entering charge types and costs to be calculated, click Save.

Setting thresholds for Exchange metrics

You can set thresholds for Exchange metrics, using different colors to identify minimum and maximum values that you want to track. When you view the metrics in an insight table, if a threshold is reached or exceeded, the value shows the color that you specified. When you set a threshold, you set the color that displays when the number is over or under a specified value.

By default, the Thresholds Classification page lists key Lync QoE thresholds that can be set. You can add threshold classifications for Exchange ActiveSync, Exchange database, Exchange mailbox, Exchange message, Exchange DLP, and Exchange public folder metrics.

To add a new threshold classification
1
Click Classifications and click Thresholds.
2
Click Add classification. For a list of Exchange fields for which you can set thresholds, see Table 25.
3
Beside the displayed field, click the down arrow and select the field that you want from the list.
4
Specify the operator for the threshold:
•
greater than or equal to
•
greater than
•
less than or equal to
•
less than
5
Set the value for the threshold and the units of measure.
6
Select the color (red, yellow, or green) that should display when the threshold is met.
7
To add another threshold for the metric, click Add threshold and specify the value, units of measure, and color.
 
Table 25. Exchange metric thresholds that can be added.
Type
Threshold metric

Exchange ActiveSync Event
•
Elapsed Time
•
Number of Email Attachments Downloaded
•
Number of Email Attachments Uploaded
•
Number of Email Attachments Transferred
•
Number of Emails Downloaded
•
Number of Emails Uploaded
•
Number of Emails Transferred
•
Response Code
•
Sequence Number
•
Size of Email Attachments Uploaded
•
Size of Email Attachments Downloaded
•
Size of Email Attachments Transferred
•
Size of Emails Uploaded
•
Size of Emails Downloaded
•
Size of Emails Transferred
•
Size of Items Uploaded
•
Size of Items Downloaded
•
Size of Items Transferred

Exchange Database
•
Available New Mailbox Space
•
Deleted Item Retention Period
•
Issue Warning Quota
•
Log File Size
•
Mailbox Retention Period
•
Prohibit Send and Receive Quota
•
Prohibit Send Quota
•
Size

Exchange Database Copy
•
Copy Queue Length
•
Replay Queue Length

Exchange DLP Match
•
Data Classification Confidence
•
Data Classification Count

Exchange Email File Attachment
•
Size

Exchange Email Message
•
Size

Exchange Email Message Participant
•
Delivery Time
•
First Response Time

Exchange Mailbox
•
Issue Warning Quota At
•
Item Count
•
Prohibit Send and Receive Quota At
•
Prohibit Send Quota At
•
Size

Exchange Legacy Public Folder
•
Age Limit
•
Issue Warning Quota At
•
Maximum Item Size
•
Prohibit Post Quota At

Exchange Legacy Public Folder Replica
•
Associated Items Count
•
Associated Items Size
•
Deleted Items Count
•
Deleted Items Size
•
Item Count
•
Number of Contacts
•
Number of Owners
•
Size

Exchange Public Folders
•
Age Limit
•
Associated Items Count
•
Associated Items Size
•
Deleted Item Retention Period
•
Deleted Items Count
•
Deleted Items Size
•
Issue Warning Quota At
•
Item Count
•
Maximum Item Size
•
Number of Contacts
•
Number of Owners
•
Prohibit Post Quota At
•
Size

Omitting words when filtering by subject or body

For insights that contain information about Exchange email messages, filters are available for Subject Keyword and Body Keyword. The keyword filters list the words that occur most often in the subject or in the body of messages.

Typically you do not want to include common words such as “the”, “of”, or “they”. To omit words from the subject or body keywords, you add them to the Stop Words list.

To add words to be omitted from keyword filters
1
Click Queries and click Add Stop Words.
The entity is Email Message.
2
Click the down arrow and select the appropriate field:
•
Subject Keywords
•
Body Keywords
3
Enter any additional words that should be omitted when ranking keywords in messages.

Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync

Adding data sources, chargeback costs, and thresholds for Skype for
Business/Lync
•
Permissions needed to collect Skype for Business/Lync data
•
Creating a data source for Skype for Business/Lync configuration
•
Creating a data source for Skype for Business/Lync CDR
•
Creating a data source for Skype for Business/Lync QoE
•
Setting call classifications for Skype for Business/Lync
•
Setting chargeback costs for Skype for Business/Lync
•
Setting thresholds for Skype for Business/Lync metrics
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