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Unified Communications Analytics 8.6.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Creating a data source for Skype for Business/Lync configuration

The general workflow in adding data sources and setting up data collection is similar for each target environment that you have create

When you configure a Skype for Business/Lync configuration data source, you specify the credential to be used to connect to the Skype for Business/Lync server using remote PowerShell. You collect the server, service, user, and pool configuration information directly from the Skype for Business/Lync server using remote PowerShell.

If you specify target users, the data collection will gather additional user configuration data such as:

•
Effective user policies
•
Audio/video enabled status
•
Skype for Business/Lync user enabled status
•
Public network enabled status
 
* 
NOTE: If you want to enter specific target users (rather than select all users or an organizational unit), you can enter a user, a group, or a dynamic distribution group. However, you cannot use the Domain Users group. For more information see Can I enter the Domain Users group as the target for the data collection? .

For more information about dynamic distribution groups, see Using dynamic distribution groups to select target mailboxes .

To set up a Skype for Business/Lync configuration collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync Configuration check box.
5
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every six hours, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
6
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
7
Select the types of data that you want to collect.
8
Specify the Windows credentials to be used for the LDAP connection or select the Use Data Engine service credential option.
If you have an Skype for Business / Lync resource forest deployment
If you have a resource forest deployment, you must configure the options in the Account Forest LDAP Connection Parameters section. This option is required only for Skype for Business / Lync resource forests that have the active user accounts in a separate forest.
a
Select the Search additional forests for user accounts for the linked Skype for Business / Lync services check box.
The options under Show advanced settings are expanded.
b
Select the appropriate option for the Account Forest Domain Controller:
•
Automatically discover domain controller in specific domain
•
Use specific domain controller
c
Specify the credentials that are used to access the domain controller using LDAP.
9
Specify the target users for the data collection. You can select either:
•
All Lync or Skype for Business enabled users in all domains.
•
All Lync or Skype for Business enabled users in specified organizational units (OUs) or containers.
•
Specific Lync or Skype for Business enabled users.
* 
NOTE: For specific users, you can enter the common name or proxy address of the user or group.
10
For the PowerShell connection, specify the Skype for Business/Lync front-end server from which you are collecting data.
•
Click Add server and enter the Skype for Business/Lync front-end server name (and port number if applicable).
11
Specify the credentials to be used to connect through PowerShell.
The credential that is specified must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync configuration data source .
Advanced settings (not required for most deployments)
•
If you want to specify one or more explicit domain controllers instead of automatically discovering the domain controller, click Show Advanced Settings in the LDAP Collection Parameters section. For more information, see Specifying explicit domain controllers for LDAP connections . The domain controller must be a global catalog server.
 
* 
NOTE: If the Data Engine is in a different forest from the data to be collected, you must specify the domain controller you want to use for data collection. If you leave the default setting to automatically discover domain controller, the data collector selects a domain controller from the forest that hosts the Data Engine, not a domain controller from the forest from which you are collecting the data.
•
To use HTTPS instead of HTTP to connect to the Skype for Business/Lync front-end server, click Show Advanced Settings in the PowerShell Connection Parameters section. This option requires that TLS/SSL be enabled for remote PowerShell on the Skype for Business/Lync front-end server.
The PowerShell Advanced Settings also provide options if you have a customized PowerShell virtual folder, or if you want specify either an implicit credential or the Data Engine credential be used to make the PowerShell connection.
12
Click Save.

Creating a data source for Skype for Business/Lync CDR

Creating a data source for Skype for Business/Lync CDR

You collect peer-to-peer session, enterprise voice, and conference data from the Skype for Business/Lync Call Details Recording (CDR) database using a SQL query. You can collect session and conference information such as:

•
Start date and duration
•
Participants
•
Media types used
•
Software clients

When you configure the Skype for Business/Lync CDR data source, you specify the CDR database and provide the credential needed to access the database. The credential must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync CDR data source .

To set up a Skype for Business/Lync CDR database collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync CDR Database check box.
5
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every hour, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
6
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
7
Select the types of data that you want to collect.
8
Specify the CDR SQL databases from which you want to gather data.
If you are not using the default port for SQL and must specify a custom port number, enter the SQL database name (FQDN or host name) followed by a comma and the port number.
 
* 
NOTE: You do not need to specify an instance when you enter an explicit port number. For example, you would specify UCAServer1,2014 to connect to the instance on port 2014.
9
Specify how chargeback costs are calculated if enterprise voice calls go through both a PSTN gateway and a Skype for Business/Lync mediation server by selecting either:
•
PSTN gateway
•
Skype for Business/Lync Mediation Server
10
Enter a credential to be used to access the CDR database. You can select one of the following:
•
Use the Data Engine service credential
•
Specify a Windows credential
•
Specify a SQL credential
11
Click Save.

Creating a data source for Skype for Business/Lync QoE

Creating a data source for Skype for Business/Lync QoE

You collect Skype for Business/Lync Quality of Experience (QoE) data from the QoE database using a SQL query. Quality data is available for peer-to-peer sessions, conferences, and enterprise voice calls.

When you configure the Skype for Business/Lync QoE data source, you specify the QoE database and provide the credential needed to access the database. The credential must have the appropriate permissions. For more information, see Permissions needed for Skype for Business/Lync QoE data source .

To set up an Skype for Business/Lync QoE database collection
1
Click the gear icon on the home page side bar.
2
Click Data Collection.
3
Click + beside the name of the target environment.
4
Select the Skype for Business/Lync QoE Database check box.
5
Enable the data collection for this data source.
 
* 
NOTE: If you have installed more than one Data Engine (Collector), you have the option to select a different computer that hosts a data collector.,
Modifying the collection schedule
By default the data collection is set to run every hour, aligned to midnight UTC. You can modify the run interval or you can set the collection to run at a specific time on specific days.
6
Set the schedule for the data collection:
a
Click Execute job every: and select an hourly interval.
- OR -
b
Click Execute job at: and select the specific job run time, the number of days between each job run, and a start date.
Selecting data to collect
7
Select the type of data that you want to collect.
8
Specify the QoE SQL databases from which you want to gather data.
If you are not using the default port for SQL and must specify a custom port number, enter the SQL database name (FQDN or host name) followed by a comma and the port number.
 
* 
NOTE: You do not need to specify an instance when you enter an explicit port number. For example, you would specify UCAServer1,2014 to connect to the instance on port 2014.
9
Enter a credential to be used to access the QoE SQL database. You can select one of the following:
•
Use the Data Engine service credential
•
Specify a Windows credential
•
Specify a SQL credential
10
Click Save.

Setting call classifications for Skype for Business/Lync

Setting call classifications for Skype for Business/Lync

You can configure call classifications for your Skype for Business/Lync (such as local, long-distance, international, toll-free, and so on). Later, when you enter chargeback costs, you select the call classifications to which costs are assigned. For information about setting up chargeback costs, see Setting chargeback costs for Skype for Business/Lync .

For Skype for Business/Lync calls, you can configure call classifications for enterprise voice calls. You can define call classifications for outgoing calls, incoming calls, and internal peer-to-peer sessions.

About specifying Enterprise Voice call classifications

When you define call classifications for Skype for Business/Lync Enterprise Voice outgoing and incoming calls, you must specify the gateway or the mediation server that is being used for the call type. You can enter the FQDN or IP address or server name. Typically you might enter the IP address for a gateway or the server name for a mediation server.

* 
TIP: If you encounter a problem trying to resolve the value that you entered for the mediation server or gateway server, check an insight that contains the gateway and mediation server information, such as the Skype for Business/Lync Peer-to-Peer Session Details insight. Enter the name or the IP address exactly as it appears in the insight.

You also enter phone number (usually a destination mask) and number of digits for different call classifications. For example, you can specify a phone number (or destination mask) for internal, local, toll-free and other types of calls. You can use one wild card (“*”) in the destination mask to match the pattern for the normalized destination phone numbers in Skype for Business/Lync.

To set classifications for Skype for Business/Lync incoming and outgoing calls
1
Click Classifications and click Call Classifications.
2
Click Add Classification for type of call that you want to define.
3
Enter a description for the call type.
4
Enter the mediation or gateway server name for the server used.
5
Enter the phone number associated with the call type. Since you can enter * wild cards, you usually would enter a destination mask for a phone number. For example, you might specify 1800* for toll free calls.
6
Enter the number of digits for the call type. This field is optional. If the call type can be uniquely identified through the phone number mask, you could leave this field empty.
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