Foglight for Exchange 5.7.1 - User and Reference Guide

Unified Messaging Features view

This embedded view is displayed in Unified Messaging Role Explorer Summary view. The metrics displayed depend on the Unified Messaging feature selected in the Role Features State view.

 

Table 155. Unified Messaging Features view - Auto Attendant

Description	When Auto Attendant is selected in the Unified Messaging tile, this view displays the following metrics for the server selected in the server list.
Data displayed	Avg. Recent Call Duration. This counter shows the average duration of the most recent calls that interacted with the auto attendant.
	Average Call Duration. This graph charts the average length of time that callers interacted with the auto attendant.
	% Successful Calls. This counter displays the percent of successful calls processed by this auto attendant during the specified time interval.
	Calls Processed By Auto Attendant. This graph charts the following metrics over the specified time interval: • Out Of Hours Calls. Shows the number of calls processed by this auto attendant outside of business hours. • Business Hour Calls. Shows the number of calls processed by this auto attendant during business hours. • Total Calls. Shows the number of calls that have been processed by this auto attendant.
	Disconnected Calls. This graph charts the following metrics over the specified time interval: • Calls Disconnected By UM On Irrecoverable Error. Shows the total number of calls that have been disconnected after an irrecoverable external error occurred. • Calls Disconnected Without Input. Shows the number of calls that were dropped without input being offered in response to the auto attendant prompts.
Where to go next	Drill down on:
	• Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

 

Table 156. Unified Messaging Features view - Call Answering

Description	When Call Answering is selected in the Unified Messaging tile, this view displays the following metrics for the server selected in the server list.
Data displayed	Call Answering Voice Messages/sec. This counter shows the number of calls that are being diverted each second to the voice messaging system.
	Diverted Calls. This graph charts the following metrics over the specified time interval: • Calls Answered. Shows the number of diverted calls that were answered on behalf of subscribers. • Calls Missed. Shows the number of times a diverted call was dropped without a message being left.
	Disconnected Calls. This graph charts the following metrics over the specified time interval: • Calls Disconnected By UM On Irrecoverable Error. Shows the total number of calls that have been disconnected after an irrecoverable external error occurred. • Calls Disconnected By Callers During UM Audio Hourglass. Shows the number of calls in which the caller was disconnected while UM was playing the audio hourglass tones.
	Failed Calls Because Transport Unavailable. This graph charts the number of calls that failed because the transport service is not available to submit the message.
Where to go next	Drill down on:
	• Clicking a graph in this view displays a metrics popup that describes the counters, provides more detailed data points, and lists current alarms for the selected metric.

Windows Services view

This embedded view is part of the Exchange Server Explorer Summary view.

 

Table 157. Windows Services view

Description	This view displays a list of core OS and Exchange services running on the selected server.
Data displayed	Core OS Services. This list displays the core OS services being monitored on the selected server and their present state.
	Exchange Services. This list displays the Exchange services being monitored on the selected server and their present state.
Where to go next	Click on a service link to display additional details about the selected service.

Foglight for Exchange rules

Foglight for Exchange includes a number of predefined rules to monitor all critical components of Exchange on a continuous basis to ensure that the Exchange organization is functioning properly. The rules included in Foglight for Exchange alert you to key conditions that may affect the health of Exchange. Foglight allows you to modify these predefined rules or create your own rules to ensure you are monitoring statistics and alerting on conditions specific to your Exchange environment.

Foglight for Exchange provides additional dashboards for managing Foglight for Exchange rules:

•	Rules dashboard (Dashboards > Administration > Rules > All)

•	Exchange Rule Management dashboard (Dashboards > Exchange > Rule Management)

 

NOTE: All original rules in each cartridge are reset when the cartridge is upgraded; therefore if you applied custom conditions to any original rules these modifications will be lost. It is recommended that when modifying rules you make a copy of the original, disable the original and enable the copy with the new condition. Use the copy rule icon to the far right of a rule on the Manage Rules dashboard to copy a rule.

This section describes the Exchange Rule Management dashboard and explains the tasks that can be performed from this dashboard:

•	Rules dashboard

•	Exchange Rule Management dashboard

•	Managing Foglight for Exchange rules

•	Rules reference

Rules dashboard

The Rules dashboard lists all rules that exist in your environment and allows you to drill down to rule definitions. From this dashboard you can copy, edit, and remove Foglight rules.

 

NOTE: Predefined rules may be modified during regular software updates. To avoid losing changes to these rules, we recommend copying a rule and making edits to the copy. Enable the copy and disable the original rule. You may want to identify your custom rules with a unique prefix to make them easy to find.

To review and edit rules:

1	In the navigation panel, under Homes, click Administration.

2	In the Administration dashboard, click Rules > All.

The Rules dashboard opens.

3	From the Cartridge list, select ExchangeMonitoring.

The dashboard refreshes to display only the Foglight for Exchange rules.

4	From here, you can perform the following tasks:

•	Review a short description of the rule.

•	Review and edit threshold values.

TIP: For rules that reference registry variables for threshold values, modify the threshold in the registry variable, rather than modifying the rule. For help finding and editing registry variables, search for “Registry Variable” in the online help.

•	Copy rules.

•	Edit rule conditions.

•	Associate actions with rules.

•	Create user-defined rules.

For help with these tasks, open the online help from the Rule dashboard.