Create a relationship between the source and the target tenants to allow users to retrieve calendar availability information,
- Log in to Quest On Demand and choose an organization if you have multiple organizations.
- From the navigation pane, click Migrate > Projects to open the My Projects list.
- Create a new project or open an existing project.
- Click the Accounts tile, or click Open from the Accounts tile to open the Accounts and User Data dashboard.
- Click Enable Calendar Sharing and verify the source and target domain names. Click Next to proceed.
- Schedule when the task will be started. Click Next to view the task summary.
- Name the task and check the selected options. Click Finish to save or start the task depending on schedule option selected.
Basic mailbox migration workflow consists of the following steps:
| 1 |
Collect Statistics |
| 2 |
Migrate Mailboxes |
| 3 |
Optional: Use Desktop Update Agent (DUA) to automatically reconfigure user Microsoft Outlook Profiles to connect to the Exchange Online server in the target tenant. |
Migration limitations indicated below may not be an exhaustive list of limitations as some may appear in unique customer migration scenarios, or arise due to platform or legacy support restrictions. In some cases, a solution to a limitation may already be on the product roadmap.
Quest On Demand migrates the following Mailbox components:
| User mailbox |
✔ |
|
| Shared mailbox |
✔ |
|
| Distribution Group |
✔ |
|
| Microsoft 365 Groups |
✔ |
|
| Resource mailbox |
✔ |
e.g. conference rooms, equipment |
| Inbox |
✔ |
|
| Folders |
✔ |
|
| Email |
✔ |
Migration of messages inside the mailbox root folder (TIS / Top of Information Store) is not supported. |
| Calendars |
✔ |
|
| Tasks |
✔ |
|
| Journals |
✔ |
|
| Notes |
✔ |
|
| Rules |
✔ |
|
| Folder Permissions |
✔ |
|
| Public folders |
✔ |
|
| Calendar acceptance status emails |
✔ |
|
| Resource calendar permissions (e.g., for conference rooms) |
✔ |
|
| Personal distribution lists |
✔ |
|
| Personal contacts |
✔ |
|
| Bounce notifications such as non-delivery reports or receipts (NDR) |
✔ |
|
| Delivery Status Notifications (DSN) |
✔ |
|
| Custom rules like color categorization of emails, specific logic, sub-calendars and flags |
✔ |
|
| Calendar notifications such as invites, responses, cancellations, etc. |
✔ |
|
| PST Connection to Outlook Profile |
✔ |
|
| Calendar permissions sharing to more than 2 users |
✔ |
|
| Pictures that have been added within a Business Card |
✔ |
|
| Deleted items including recoverable deleted items. |
✔ |
|
| Mailbox permission settings, sharing settings, delegates, and other mailbox-related settings |
✔ |
|
|
PST personal archives |
✖ |
Quest Offers a solution for PST to M365 migration |
| Safe Sender or Blocked Lists |
✔ |
|
| RSS Feeds |
✖ |
|
| Client settings (e.g., default fonts), folder views, outlook customizations |
✖ |
|
| User defined or custom fields |
✖ |
|
| Notifications scheduled more than one week in the future |
✖ |
Default notifications that are set to 15 or 30 minutes will be migrated. |
| Outlook Quick Steps |
✖ |
|
The List View displays the summary of the Mailboxes from the source and target tenants. Initially, the List View displays the list of accounts with mailboxes and other columns are blank. As you run the discovery, collect statistics and migration tasks, the list view will display more information about the accounts and the state of the mailbox migrations.
To open the List View, open the Accounts and User Data migration workspace. Then select the Mailboxes tab and then select List View if not already selected.
The Mailboxes List View is comprised of the following components:
Notification panel - presents relevant information and shortcuts to migration activities.
Filter panel - consists of predefined filters to help you search for mailboxes. See Filtering for more information about working with filters. The predefined filters are:
- Mailbox State - returns a list of mailboxes based on the based on the selected mailbox stage. See the Mailbox State column description below for filter values.
- Archive Mailbox State - returns a list of mailboxes based on the various stages in the migration process for mailboxes with archiving enabled.
- Mailbox Type - returns a list of mailboxes based on the type of mailbox. See the Type column described below for filter values.
- Mailbox View - returns a list of mailboxes with or without archives. The filter values are:
- Mailboxes with archive - mailboxes that have an archive enabled
- Mailboxes without archive - mailboxes that don't have archive enabled.
- Address Rewrite - returns a list of mailboxes based on the availability of the Address Rewrite feature. See the Address Rewrite column description below for filter values.
- Mailbox Size - returns a list of mailboxes based on the size of the mailbox. See the Size column description below for filter values.
- Mail Flow - returns a list of mailboxes based on the mail forwarding direction of the mailbox. See the Mail Flow column description below for filter values.
List View - displays information about Mailboxes in the source and target tenants. Use the Edit Columns to show or hide columns in the list. The columns are as described below:
- Type - icon that indicates the type of mailbox. The following mailbox types are supported:
- User -mailbox associated with an individual user or account. It stores and manages email messages, contacts, calendar events, and other personal information for a specific user.
- Resource - mailbox designed for non-human entities or shared resources rather than individual users. It is used to manage and organize emails, events, or other information related to a specific resource such as a meeting room, equipment, or shared space.
- Room - mailbox is specifically used to manage and coordinate reservations and scheduling for physical meeting rooms or spaces. Users can book or schedule the room through the room mailbox, helping to avoid conflicts and ensure efficient use of meeting spaces.
- Equipment - similar to a room mailbox but is used to manage resources other than meeting rooms, such as projectors, audio-visual equipment, or any shared equipment. It helps in scheduling and coordinating the use of equipment among different users.
- Scheduled - mailbox associated with a specific schedule or timeline. It might be used to manage and organize emails or events based on predefined schedules or timeframes.
- Shared - a mailbox that multiple users can access and use collaboratively. It is often used for teams or groups to manage communications, such as a shared email address for customer support or a shared calendar for a project team.
- Name - name of the account in the source tenant.
- Mailbox State - indicates various mailbox stages in the migration process of a primary mailbox.
- Discovered - mailbox-enabled account has been found in the source tenant.
- Provisioning - mailbox is being set up in the target tenant.
- Provisioning Failed - mailbox could not be set up in the target tenant.
- Matched - mailbox in source matched to mailbox in target tenant.
- Mapped - mailbox in source mapped to mailbox in target tenant.
- Queued - mailbox migration task is waiting for migration service resources to be available. For more information, see How Queuing Works.
- Migrating - source and target tenants analyzed and mailbox migration started.
- Migrated - mailbox migrated successfully to the target tenant.
- Migrated with Issues - some content is migrated but errors or warnings were encountered during migration. Use a reporting task to look for missing files or other errors.
- Migration Failed - critical error occurred during migration and nothing has been migrated. See task event details for more information.
- Switched - mailbox is switched between source and target.
- Migration Stopped - mailbox migration task has been stopped by the user.
- Task Status - status of the most recent task that was run for this mailbox. Valid values are New, Stopped, In Progress, Failed and Completed.
- Source Mailbox - account mailbox in the source tenant.
- Target Mailbox - account mailbox in the target tenant.
- Source UPN - User Principal Name (UPN) of the source account.
- Target UPN - User Principal Name (UPN) of the target account.
- Mail Flow - indicates the mail forwarding direction. Valid values are To source, To target or Not Set.
- Address Rewrite - indicates whether another domain is being used for this mailbox. Valid values are:
- On - domain is setup and is active.
- Off - domain is setup and is inactive.
- Not supported - domain is not setup.
- All Items - number of all the items in a mailbox. Includes email messages, contacts, calendar events, and other personal information
- Size - size of the mailbox in MB
- Items to Migrate - the number of items considered for migration in the primary mailbox after the estimation phase
- Processed - the number of items in the primary mailbox which were attempted to migrate.
- Errors - count of errors during migration.
- Archive Mailbox Status - indicates various mailbox stages in the migration process of an archive enabled mailbox.
- Archive Items to Migrate - the number of items considered for migration in the archive enabled mailbox after the estimation phase
- Archive Processed - the number of items in the archive enabled mailbox which were attempted to migrate.
- Collections - indicates the most recent collection where the corresponding account is added and the number of additional collections that also contain this object.
Mailbox Details
When you select an mailbox-enabled account from the List View, the Mailbox Detail pane opens. The information in the pane is described below:
- Source UPN - User Principal Name (UPN) of the source account.
- Target UPN - User Principal Name (UPN) of the target account.
- Status - status of the most recent task that was run for this mailbox. Valid values are New, Stopped, In Progress, Failed and Completed.
- Last Synced - date and time the mailbox was last synchronized.
- Events - count of the events that occurred during mailbox processing through one or more tasks.
- Collections - list of collections that contain the selected mailbox-enabled account.
- Tasks - list of tasks invoked for the selected mailbox-enabled account.
