Occasionally, you may want to reset a rule that fires only once so that it can be triggered again. To do this, open the History tab for the rule. Select the CSR or past due item that you want to reset. Click Delete. Then click Apply or OK.
Click OK to save your rule. Stat checks your rule for errors. If an error is found, Stat displays a message telling you what you need to correct. When Stat saves your rule, it assigns it a unique number. To see the rule displayed on the Personal Rules tab of the Personal Configuration window, click Refresh.
To prevent a rule from triggering, open the rule in the Rule Editor window and deselect the Rule Enabled check box. The Stat Central Agent does not process disabled rules. This change goes into effect the next time the Stat Central Agent checks for new rules.