The Patches tab is where you document and associate patches with a CSR. These can include patches delivered by PeopleSoft, Oracle Applications, as well as user-defined patches for generic applications. The functionality and information displayed in this tab differs depending on the change management module of the CSR. For Oracle Applications, the Patches tab displays information specific to Oracle patches and works in conjunction with the Oracle Applications Patch Management Console. For more information, see . For more information on the Patches tab as it relates to PeopleSoft and Generic Applications, see .
As a CSR moves from one stage to another during its life cycle, many of its values are changed and updated. The History tab maintains a record of these changes, allowing you to determine which values were changed, when, and by whom. The History tab records:
If a change management tab is activated on the CSR, the History tab displays a record whenever objects are added, locked, unlocked, reserved, or removed. To view detailed information, double-click a record labeled Object Activity. This opens the Object Activity History window for that record.
You can use the History Detail Comparison window to view changes to the contents of the Description and Resolution tabs and easily identify differences. To open this window, select the row representing the change in the Description or Resolution tab and click View. The History Detail Comparison window functions much the same way as the File Comparison Tool. For more information, see .