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Stat 6.1 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

CSR Reports

CSR Reports display general information about CSRs. This category also includes three reports that concern Quest® Stat® projects.

Report
Description

CSR Quick List (List Format)

Displays a brief description of each CSR.

CSR Quick List by Last Update (List Format)

Displays a brief listing of CSRs sorted by last update, which is similar to the CSR list report which you from the Support Console. This report allows you to view recent activity on CSRs with the most recent date displayed first.

CSR Quick List with Descriptions (List Format)

Displays a brief listing of CSRs with code descriptions, sorted by last update.

CSR Lock Overrides (List Format)

List of system log messages indicating that the lock on a CSR was overridden. Sorted by CSR, then by the date/time of the override.

CSR Update History (List Format)

List of modifications made to a CSR.

CSRs by Application (Standard Format)

Displays a detail list of CSRs sorted by Application. Displays general CSR information only.

CSRs by Application Environment (Standard Format)

Displays a detail list of CSRs sorted by Application Environment. Displays general CSR information only.

CSRs by Assigned User (Standard Format)

Displays a detail list of CSRs sorted by Assigned User. Displays general CSR information only.

CSRs by CSR Type (Standard Format)

Displays a detail list of CSRs sorted by CSR Type. Displays general CSR information only.

CSRs by Closed Date (List Format)

Displays a detailed list of CSRs sorted by closed date. Displays general CSR information only. Closed date and closed by userid are available as selection criteria for this report.

CSRs by Customer (Standard Format)

Displays a detail list of CSRs sorted by Customer. Displays general CSR information only.

CSRs by Customer Priority (Standard Format)

Displays a detail list of CSRs sorted by customer priority. Displays general CSR information only.

CSRs by Customer Tracking Number (Standard Format)

List of CSRs sorted by customer tracking number. Displays general CSR information only.

CSRs by Department (Standard Format)

Displays a detail list of CSRs sorted by Department. Displays general CSR information only.

CSRs by Due Date (Standard Format)

Displays a detail list of CSRs sorted by Due Date. Displays general CSR information only. Displays most current due dates first.

CSRs by Last Update (Standard Format)

Displays a detail list of CSRs sorted by the Last Date modified. Displays general CSR information only. Displays most recent reports first.

CSRs by Log Topic (Standard Format)

Displays a detail list of CSRs sorted by Log Topic. Displays general CSR information only.

CSRs by Priority (Standard Format)

Displays a detail list of CSRs sorted by Priority. Displays general CSR information only.

CSRs by Queue (Standard Format)

Displays a detail list of CSRs sorted by Queue. Displays general CSR information only.

CSRs by Status (Standard Format)

Displays a detail list of CSRs sorted by Status. Displays general CSR information only.

Multi-CSR Print (Standard Format)

Displays all CSR data for multiple CSRs. Includes all CSR information except system logs and confidential logs.

Project Activity List (List Format)

List of projects including assigned CSRs and activity data associated to the CSRs.

Project Activity List 2 (List Format)

List of projects and associated CSR task activity. This report is sorted by Project Owner, Project Code, Task Status, CSR ID, and Activity Sequence. Task Status is Completed, In Process, or Not Started.

Project List (List Format)

List of projects.

Project CSRs (List Format)

List of projects and the CSRs contained in the project. Sorted by project owner.

Projects (List Format)

Composite Project list with CSRs, CSR associated tasks and Project Issues.

Environment Refresh Reports

Report
Description

Environment Refresh Activity Period (List Format)

List of environment refresh activity sorted by time period.

Refresh History by Environment (List Format)

List of environment refresh events sorted by environment.

Graph Reports

Graph Reports display CSR information in either a bar graph or pie chart format.

Report
Description

Graph of Aging Active CSRs (Bar Graph Format)

Displays a bar graph presentation of the amount of time active CSRs have remained opened. This report can be filtered by Application Code, CSR Type, Assigned User Id, Queue Id, and/or Priority Code.

Graph of CSRs by Application (Pie Chart Format)

Displays a pie chart presentation of CSR activity by application.

Graph of CSR Activity by Assigned User (Pie Chart Format)

Displays a pie chart presentation of CSR activity by assigned user.

Graph of CSR Activity by Day of Week (Bar Graph Format)

Displays a bar graph presentation of CSR activity by day of week and priority.

Graph of CSR Activity by Priority (Bar Graph Format)

Displays a bar graph presentation of CSR activity by priority.

Graph of CSR Activity by Time and Prio (Bar Graph Format)

Displays a bar graph presentation of CSR activity by time of day and priority.

Graph of CSR Activity by Department (Bar Graph Format)

Displays a bar graph presentation of CSR activity by department.

Graph of CSR Activity by Type (Pie Chart Format)

Displays a pie chart presentation of CSR activity by Type of CSR.

Graph of Completed CSRs by Month (Bar Graph Format)

Displays a bar graph presentation of CSR activity by month completed. Displays up to three years of comparative data.

Issue Tracking Reports

Issue Tracking Reports display information concerning CSR issues and Stat project issues.

Report
Description

CSR Issue Tracking (Landscape List Format)

List of CSR issues sorted by CSR and issue ID.

Project Issue Tracking (Landscape List Format)

List of project issues sorted by project and issue ID.

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