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Recovery Manager for Exchange 5.8.3 - User Guide

Getting started Working with storages
About storages Extracting an Exchange Server database from backup
Working with Quest® Rapid Recovery® (AppAssure®) Working with Quest® NetVault Backup® Working with Quest® vRanger® Working with CA ARCserve Backup Working with EMC NetWorker Working with HP Data Protector Working with IBM Tivoli Storage Manager Working with Microsoft Data Protection Manager Working with Microsoft Windows Backup Working with Microsoft Windows Server Backup Working with Symantec Backup Exec Working with Symantec NetBackup Working with unlisted backup software
Accessing backups directly Extracting incremental or differential backups Registering a storage Opening a storage Closing a storage Renaming a storage Deleting a storage Deleting items from a target storage Deleting items from a source storage Setting access permissions for target files
Restoring data
Optimizing Recovery Manager for Exchange performance Storage indexing Restoring messages Restoring attachments Restoring folders Restoring mailboxes Importing Data from .Pst Files to Online Exchange Mailboxes Selecting a target folder Comparing and restoring storages, mailboxes, or folders Searching for messages, attachments, or folders in source storages
Automated Tasks Management Shell Web Interface Appendices
Mailbox Restore Wizard Public Folder Restore Wizard Message Restore Wizard Message Delete Wizard Import .Pst Files Wizard Add Storage Wizard Catalog Wizard Task Wizard
Select Action Select Template Specify Task File Option: Catalog Backups Template Option: Restore Templates
Comparison of Recovery Manager for Exchange editions

Extracting a database from a snapshot backup

Note: The procedures described in this topic may vary depending on the version of ARCserve Backup that you use. For more information, see the ARCserve Backup documentation.

To extract and register Exchange Server databases from snapshot backups created with ARCserve Backup, you need to use the Exchange Emulation feature provided in Recovery Manager for Exchange. Recovery Manager for Exchange can emulate Exchange Server restore interface, so that the computer running Recovery Manager for Exchange appears as an Exchange server to the backup software. As a result, Exchange database is extracted from the snapshot backup to the Recovery Manager for Exchange computer and then registered as a storage.

To extract data from a snapshot backup, complete the following steps:

Each of these steps is described in the next subsections.

Step 1: Start Exchange Server emulation on the Recovery Manager for Exchange computer.
  1. Make sure that the Volume Shadow Copy Service is running on the Recovery Manager for Exchange computer.
  2. In the Recovery Manager Console, from the main menu, select Add Storages | From Backups.
  3. On the Select a Backup Access Method page of the wizard, select Access Exchange backups with thirdparty software. Click Next.
  4. On the Select Backup Software page, do the following:
    1. From the Use this software list, select CA ARCserve Backup.
    2. From the Software version list, select the version of ARCserve Backup installed on the computer from which you want to retrieve and restore backups.
    3. Click Next.
  5. Step through the wizard to specify parameters for emulating restore interface of Exchange Server.
  6. On the Emulating Exchange Server page, wait until the Status box displays “Emulation started. Waiting for connection from backup application.”
  7. Install the Backup Agent for Microsoft Exchange supplied with your version of ARCserve Backup.
Step 2: Extract and register Exchange Server database
  1. Start ARCserve Backup Manager. For more information, see the documentation for your version of ARCserve Backup.

If you are working with ARCserve Backup 15.0, 16.0, or 16.5, start ARCserve Backup Manager on the Recovery Manager for Exchange computer.

  1. From the main menu, select Quick Start | Restore.
  2. On the Source tab, specify the snapshot backup you want to use, and select the backup components to restore. For more information, see the documentation for your version of ARCserve Backup.
  3. On the Source tab, perform the steps related to your version of Exchange Server:

Table 9: Steps to complete on the Source tab

A pre-2010 Exchange Server version Exchange Server 2010 or later
  1. Right-click a storage group, and then click Agent Option.
  2. Make sure you clear the following check boxes: Restore to Recovery Storage Group Run recovery after restore Mount database after restore
  3. Click OK.
  1. Right-click a database, and then click Agent Option.
  2. Make sure you clear the following check boxes: Restore to Recovery Databases Run recovery after restore Mount database after restore
  3. Click OK.
  1. On the Destination tab, make sure the Restore files to their original location(s) check box is cleared, and then ensure that the Recovery Manager for Exchange computer is available on that tab as a restore destination.

Note: In some versions of ARCserve Backup, you may need to refresh the Exchange Organization node on the Destination tab so that the Recovery Manager for Exchange computer becomes available in that node. If refresh does not help, right-click the Exchange Organization node, click Active Directory Servers, and then use the dialog box that opens to add any domain controller from the forest in which the Recovery Manager for Exchange computer resides.

  1. Select the Recovery Manager for Exchange computer as the restore destination:
    1. Expand the node that represents the Recovery Manager for Exchange computer, and then select the Microsoft Exchange Server - Database Level node. In some versions of ARCserve Backup, the node representing the Recovery Manager for Exchange computer is located in the Exchange Organization node.
    2. From the main menu, select Restore | Destination Context Menu, click Security, and specify credentials to access the destination computer. The account you specify must have local administrator rights on that computer.
    3. Expand the Microsoft Exchange Server - Database Level node, and select the subnode that represents the storage group you are emulating on the Recovery Manager for Exchange computer.
  2. From the main menu, select Restore | Run/Schedule, and specify the required parameters to submit and run the restore job.

If you receive a message reading that the mailbox database is not restored to the recovery database, ignore that message.

  1. After restoring all backup sets, return to Recovery Manager for Exchange. If you did not specify the last backup set in ARCserve Backup, on the Emulating Exchange Server page of the Add Storage Wizard, select the Last backup set restored check box, and step through the wizard to complete the storage registration operation.

Working with EMC NetWorker

You can use Recovery Manager for Exchange to register Exchange Server databases from the following types of backups created with NetWorker:

  • Streaming backups
  • Volume Shadow Copy Service (VSS) snapshot backups

In the next sections:

Registering storages from streaming backups created with NetWorker

Recovery Manager for Exchange provides the following methods for extracting and registering Exchange Server databases from streaming backups created with EMC NetWorker:

This method does not have as many prerequisites as Method 2, yet the storage registration operation performed using Method 1 might take longer.

  • Method 2: Use Exchange Server emulation. Allows you to run Exchange Server emulation on the Recovery Manager for Exchange computer so that it appears as an Exchange Server to NetWorker. After that, you can perform directed recovery: redirect the restore operation to the Recovery Manager for Exchange computer, extract Exchange Server databases, and then register them with Recovery Manager for Exchange.

In most cases, Method 2 allows you to complete the storage registration operation faster than Method 1.

However, Method 2 has more prerequisites and therefore requires more effort than Method 1.

Both these methods let you register storages only from streaming backups created with NetWorker. The next subsections provide instructions on how to use each of these methods.

Method 1: Use direct access to NetWorker Server

Before using this method, ensure the following prerequisites are met:

  • Recovery Manager for Exchange and NetWorker Server are installed on the same computer or on different computers that can access each other over the network by NetBIOS and DNS names.
  • NetWorker Client is installed and properly configured on the Recovery Manager for Exchange computer. Make sure the Client can connect to and interact with NetWorker Server and has access to the backups holding the Exchange Server databases you want to register with Recovery Manager for Exchange.

For more information on how to install and configure NetWorker Client, see the documentation supplied with your version of NetWorker.

To register storages using direct access to NetWorker Server

  1. In the Recovery Manager Console, from the main menu, select Add Storages | From Backups.
  2. On the Select a Backup Access Method page of the wizard, select Access Exchange backups with thirdparty software. Click Next.
  3. On the Select Backup Software page, do the following:
    1. From the Use this software list, select EMC NetWorker.
    2. From the Software version list, select the NetWorker version installed on the computer from which you want to retrieve and restore backups.
    3. Click Next.
  4. On the Select a Backup Access Method page, select Connect to backup server. Click Next.
  5. Follow the steps in the wizard to complete the storage registration operation.
Method 2: Use Exchange Server emulation

Before using this method, ensure the following prerequisites are met:

  • Recovery Manager for Exchange and NetWorker Server are installed on the same computer or on different computers that can access each other over the network by NetBIOS and DNS names.
  • NetWorker Client is installed and properly configured on the Recovery Manager for Exchange computer. Make sure the Client can connect to and interact with NetWorker Server and has access to the backups that include the Exchange Server databases you want to register with Recovery Manager for Exchange.

For more information on how to install and configure NetWorker Client, see the documentation supplied with your version of NetWorker.

  • NetWorker Module for Microsoft Exchange Server is installed on the Recovery Manager for Exchange computer. Make sure the Module can connect to and interact with NetWorker Server.

For more information on how to install and configure NetWorker Module for Microsoft Exchange Server, see the documentation supplied with your version of NetWorker.

  • The user account under which you will be running NetWorker Module for Exchange Server has sufficient privileges to perform directed recovery.

For more information on directed recovery, see the documentation supplied with your version of NetWorker Module for Microsoft Exchange Server.

  • Microsoft Exchange Management Tools supplied with the Exchange Server version you want to emulate are installed on the Recovery Manager for Exchange computer. Check to make sure that no other components of Exchange Server are installed on the Recovery Manager for Exchange computer.

To register storages using Method 2, complete the next steps.

Step 1: Start Exchange emulation

  1. In the Recovery Manager Console, from the main menu, select Add Storages | From Backups.
  2. On the Select a Backup Access Method page of the wizard, select Access Exchange backups with thirdparty software. Click Next.
  3. On the Select Backup Software page, do the following:
    1. From the Use this software list, select EMC NetWorker.
    2. From the Software version list, select the NetWorker version installed on the computer from which you want to retrieve and restore backups.
    3. Click Next.
  4. On the Select a Backup Access Method page, select Use Exchange Server emulation. Click Next.
  5. Step through the wizard to specify parameters for emulating restore interface of Exchange Server.
  6. On the Emulating Exchange Server page, wait until the Status box displays “Emulation started. Waiting for connection from backup application.”, and then follow the instructions in Step 2: Extract and register Exchange databases below.

Step 2: Extract and register Exchange databases

  1. On the Recovery Manager for Exchange computer, start the NetWorker User for Exchange Server program.
  2. From the Operations menu, select Directed Recover, and then select the type of backup from which you want to extract and register Exchange Server databases.
  3. Select the NetWorker Client that created the Exchange Server backups you want to access.
  4. Select the objects you want to recover and specify other recovery options as necessary.

For more information, see how to perform directed recovery in the documentation supplied with your version of NetWorker Module for Exchange Server.

  1. When you are finished, click Start to start the restore operation. Wait for the restore operation to complete.
  2. Return to Recovery Manager for Exchange and follow the steps in the Add Storage Wizard to complete the storage registration operation.

Registering storages from snapshot backups created with NetWorker

You can use Recovery Manager for Exchange to register storages from snapshot (VSS) backups created with EMC NetWorker.

For more information on the conditions where Recovery Manager for Exchange supports snapshot backups created with NetWorker, see the “Supported Backup Software” section in the Release Notes supplied with this version of Recovery Manager for Exchange.

Before registering storages from snapshot backups, ensure that:

  • Recovery Manager for Exchange and NetWorker Server are installed on the same computer or on different computers that can access each other over the network by NetBIOS and DNS names.
  • Microsoft Exchange Management Tools supplied with the Exchange Server version you want to emulate are installed on the Recovery Manager for Exchange computer.
  • Check to make sure that no other components of Exchange Server are installed on the Recovery Manager for Exchange: the Exchange Server Emulation feature of Recovery Manager for Exchange is not supported on computers running Microsoft Exchange Server.
  • NetWorker Module for Microsoft Applications version 2.3, 2.4, or 3.0 is installed on the Recovery Manager for Exchange computer. Make sure the Module can connect to and interact with NetWorker Server.
  • The user account under which you plan to run NetWorker Module for Microsoft Applications has sufficient privileges to access the snapshot backups from which you wish to register Exchange Server databases.

Registering storages from snapshot backups includes these steps:

Step 1: Start Exchange Server emulation
  1. Make sure that the Volume Shadow Copy Service is running on the Recovery Manager for Exchange computer.
  2. In the Recovery Manager Console, from the main menu, select Add Storages | From Backups.
  3. On the Select a Backup Access Method page of the wizard, select Access Exchange backups with thirdparty software. Click Next.
  4. On the Select Backup Software page, do the following:
    1. From the Use this software list, select EMC NetWorker.
    2. From the Software version list, select the version of NetWorker installed on the computer from which you want to retrieve and restore backups.
    3. Click Next.
  5. On the Select a Backup Access Method, click Use Exchange Server emulation.
  6. Step through the wizard to specify parameters for emulating restore interface of Exchange Server.
  7. On the Emulating Exchange Server page, wait until the Status box displays “Emulation started. Waiting for connection from backup application.”
Step 2: Use NetWorker to extract Exchange Server databases
  1. On the Recovery Manager for Exchange computer, start NetWorker Module for Microsoft Applications (it is also called NetWorker User for Microsoft Applications).
  2. In the NetWorker Module for Microsoft Applications window, perform the steps related to your version of Exchange Server.

Table 10: Steps to extract Exchange Server databases

Exchange Server 2007 Exchange Server 2010 or 2013
  1. In the left pane, click Recover, point to Exchange Recover Session, and then click Database Recover.
  2. From the Client list, select the entry representing the backed up Exchange Server whose databases you want to register with Recovery Manager for Exchange. The account under which NetWorker Module for Microsoft Applications is running must have sufficient privileges to access the backups of the Exchange Server computer you select.
  3. On the Browse tab, expand the appropriate nodes to select the check box next to the database you want to register.
  4. Click Advanced Recover.
  5. In the dialog box that opens, click the Alternate Storage Group option, and then click OK.
  6. Click Start Recover.
  1. In the left pane, click Recover, point to the appropriate recover session node, and then click Database Recover.
  2. From the Client list, select the entry representing the backed up Exchange Server whose databases you want to register with Recovery Manager for Exchange.

The account under which NetWorker Module for Microsoft Applications is running must have sufficient privileges to access the backups of the Exchange Server computer you select.

  1. On the Browse tab, expand the appropriate nodes to select the check box next to the database you want to register.
  2. Click Advance Recover.
  3. In the dialog box that opens, click the Alternate Database Recovery option, and then click Next.
  4. In the Select Database list, click the database you want to extract and register. Click Next.
  5. Click Start Recover.

Return to the Add Storage Wizard and wait until the storage registration operation completes.

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