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Enterprise Reporter 3.2.1 - Installation and Deployment Guide

Product Overview Installation Considerations for Enterprise Reporter Installing and Configuring Enterprise Reporter Managing Your Enterprise Reporter Deployment Troubleshooting Issues with Enterprise Reporter Appendix: Database Content Wizard Appendix: Encryption Key Manager Appendix: Log Viewer

Starting the Enterprise Reporter Log Viewer

To start the Enterprise Reporter Log Viewer in the Configuration Manager
1
Click System | Information | Log Viewer | View Logs
To start the Enterprise Reporter Log Viewer in the Report Manager
1
Click System Information | log viewer |View Logs
To start the Enterprise Reporter Log Viewer from the Windows Start menu
1
Click Programs | Quest | Enterprise Reporter | Log Viewer

Finding and Opening Log Files

The first time the Log Viewer is started, it displays the contents of the default Enterprise Reporter log folder including date, time, and file size information.

\programdata\quest\enterprise_reporter

To navigate to different folder containing log files, click the ellipsis to the right of the log folder path. The files in the selected folder will be listed in the Log Viewer file browser. During the time the Log Viewer is open, the contents of the folder may be updated by clicking the Refresh icon next to the log folder path.

To open log files using the Log Viewer browser
1
Double-click the log file containing entries to be viewed.
- OR -
Select the log file containing entries to be viewed and click the Open icon.
- OR -
Drag the log file containing entries to be viewed onto the main log entry viewing panel.
- OR -
Drag a log file from Windows File Explorer onto the main log entry viewing panel.
To unzip log files in the Log Folder panel
1
Select the log file containing entries to be unzipped and click the Unzip icon.
- OR -
Right-click the log file containing entries to be unzipped and select the Unzip icon.
To clear log files in the Imported Log Files panel
1
Select the log file containing the entries to be cleared from the main log entry viewing panel and click the Clear icon.
- OR -
Right-click the log file containing entries to be cleared from the main log entry viewing panel and select the Clear option.

Viewing and Searching Log File Entries

The files listed in the Imported Log Files panel have their contents correlated and displayed in the main log entry viewing panel sorted by date and time.

To search for specific text within the log entries
1
Enter the text to locate in the Find text box.
2
Press Enter to locate the first occurrence of the text within the log entries being viewed.
The matching log entry will be highlighted.
3
Optionally, click the Find Next icon to find the next occurrence of the text within the log entries being viewed.
4
Optionally, click the Find Previous icon to find the previous occurrence of the text within the log entries being viewed.
To search for errors by error text within the log entries
1
Enter the error text to locate in the Find text box.
2
Optionally, click the Next Error icon to find the next occurrence of the text within the ERROR log entries being viewed.
3
Optionally, click the Previous Error icon to find the previous occurrence of the text within the ERROR log entries being viewed.
To browse for errors within the log entries
1
Click on the log entry from which you wish to browse.
2
Optionally, right-click the log entry and select Next Error to browse to the next error within the log entries being viewed.
3
Optionally, right-click the log entry and select Previous Error to browse to the next error within the log entries being viewed.
To view the details of a log entry
1
Double-click a log entry.
- OR -
Right-click a log entry and select View Details.
- OR -
Select a log entry and click the View Details icon above the main log entry viewing panel.
To clear all event log entries
1
Click the Clear All button above the main log entry viewing panel.
2
Accept the warning message to continue with removing all of the log entries.

Filtering Log File Entries

Once a listing of log file entries is displayed, the Filters option can be used to limit the entries by dates and other properties. For more information, see Viewing and Searching Log File Entries . Setting a Start Date will display entries with a time stamp that occurs on or after that date. Setting an End Date will display entries with a time stamp that occurs on or before that date. Selecting options for each property will display entries matching those options.

To filter log file entries
1
Once you are viewing a listing of log file entries, click the Filters button.
2
Optionally enter a Start Date.
3
Optionally, enter an End Date.
4
Optionally, select at least one option per property.
5
Optionally, click the reset button to clear all filters and start again.
6
Click Apply to display the log file entries that match the filters.

 

 

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