Quest has been named as an ASP "Ten Best Web Support Sites" award winner. Learn more.

Enterprise Reporter - Knowledge Base

Filter Your Results
Search All Products

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
Featured Content
IT Security Search Support
Contact Support
Contact Support

Search Knowledge Base by keyword

(Choose different product)



Sort By Last Updated
Displaying 1-25 of 584
Links in the Exchange Organization Overview report fail unless the correct Folder Structure is configured (233565)

If you copy the Exchange Organization Overview report to the My Reports folder, when you run that report and try to select one of the links you may get an error similar to the following: "The <ExchangeReportName> report cannot be found. ...

Product(s): Enterprise Reporter
Last Updated On: 10/11/2017
(0 Ratings) 24 views
Is there a formal training class (233431)

Is there an ER training class? There is currently no formal training class for Enterprise Reporter. The technical documentation explains how to install and configure ER: https://support.quest.com/technical-documents/enterprise-reporter. ...

Product(s): Enterprise Reporter
Last Updated On: 10/6/2017
(0 Ratings) 7 views
Change History reports are empty (126486)

The reports under the Change History folder do not have any data Change History is disabled by default for all collections as it increases the size of the database and increases the discovery times To enable Change History: ...

Product(s): Enterprise Reporter
Last Updated On: 10/5/2017
(0 Ratings) 1701 views
How to request a custom report for Enterprise Reporter (125946)

The canned reports do not provide the required information and a custom report is needed. To request a custom report: Open the following website: https://www.quest.com/community/products/enterprise-reporter/f/custom-reports. ...

Product(s): Enterprise Reporter
Last Updated On: 10/3/2017
(0 Ratings) 2699 views
How to merge license files together, or request a new or updated license (70334)

How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for. If you have license files which need to be merged together or you require a new updated license for ...

Product(s): Active Administrator, Migrator for Notes to Exchange, Migrator for...
Last Updated On: 10/2/2017
(0 Ratings) 14817 views
Can Enterprise Reporter be installed without creating the Security Groups? (233250)

Is it possible to install ER without creating the Security Groups? The ER installer is coded to create the groups and cannot be changed. In addition, the groups are required to use the product as they are used to control access to ER. ...

Product(s): Enterprise Reporter
Last Updated On: 9/28/2017
(0 Ratings) 1 views
Enterprise Reporter 2.6 and later - New license file format (208010)

Enterprise Reporter 2.6 and later requires a new license file format (.dlv instead of .asc). This can cause an issue after an upgrade has completed as the Configuration Manager will not load without the new license file applied. ...

Product(s): Enterprise Reporter
Last Updated On: 9/26/2017
(1 Ratings) 1240 views
How to run a discover against a Trusted domain? (229274)

How to configure a discovery to collect from a trusted domain? At a minimum, the remote domain has to trust the domain where the ER server is installed. This needed as the the account that runs the node service has to authenticate to the ER server. ...

Product(s): Enterprise Reporter
Last Updated On: 9/25/2017
(0 Ratings) 3 views
Unable to install/upgrade node after ER upgrade to 3.0 (232918)

After upgrading to Enterprise Reporter 3.0, the upgrade of existent nodes or the installation of new nodes fails. Error Message: Deployment Failed. .NET Framework 4.6 is required and has not been detected. Please ensure that version of .NET has been installed. ...

Product(s): Enterprise Reporter
Last Updated On: 9/15/2017
(0 Ratings) 5 views
Unable to export reports to CSV or XML format: "Server Error in '/DellKnowledgePortal' Application" (232843)

The below error can occur when trying to export reports in the Knowledge Portal to CSV or XML (other formats export without issue): Server Error in '/DellKnowledgePortal' Application. The subreport 'CoverSubReport' could ...

Product(s): Enterprise Reporter
Last Updated On: 9/12/2017
(0 Ratings) 6 views
Aggregate Folder Size report shows 0MB for all folders (232837)

The NTFS report, Aggregate Folder Size, returns 0MB for all folders. This issue will occur if the Files were not collected as part of the NTFS discovery. The File sizes are need to determine the aggregate folder size. Please check ...

Product(s): Enterprise Reporter
Last Updated On: 9/12/2017
(0 Ratings) 4 views
How to run the Configuration Manager or Report Manager as a different user? (232830)

Users need to logon to the server using one account and run the consoles (Configuration Manager or Report Manager) as a different user. To logon to the Configuration Manager or Report Manager as a different user, hold down Shift and right click the exe for the console. ...

Product(s): Enterprise Reporter
Last Updated On: 9/12/2017
(0 Ratings) 2 views
Unable to download software (95225)

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 9/11/2017
(0 Ratings) 3842 views
NTFS reports are showing no data for user or group attributes even though Active Directory reports show the data (232804)

NTFS reports are showing missing data for some users or groups (such as display name). However, running an Active Directory report against the same user or group produces all data successfully. The user or group may have ...

Product(s): Enterprise Reporter
Last Updated On: 9/11/2017
(0 Ratings) 5 views
Running reports randomly produces error "The report could not be generated. Check the properties of the report and try again." (228985)

Running reports may produce the below error: "The report could not be generated. Check the properties of the report and try again.". However, if the parameters are saved and the console is closed and reopened, the report may then run successfully. ...

Product(s): Enterprise Reporter
Last Updated On: 9/5/2017
(0 Ratings) 295 views
Excluding group members removes groups that have no members (232588)

When adding a member exclusion to a Group Members report, it will also remove groups that have no members. This behavior can be changed within the SQL query using a custom report. To request a custom report click here

Product(s): Enterprise Reporter
Last Updated On: 9/1/2017
(0 Ratings) 2 views
Member exclusion is removing entire group entry (232590)

Group report with member exclusion removes entire group from report, instead of just the user from the report. This behavior can be changed with a custom report. To request a custom report click here

Product(s): Enterprise Reporter
Last Updated On: 9/1/2017
(0 Ratings) 2 views
Local group membership report showing DefaultAppPool and SQLBrowser service account users as though they are from a different computer (229601)

The Local Group Membership report shows DefaultAppPool and SQLBrowser service accounts from another server (ie. otherserver\ DefaultAppPool rather than localserver\DefaultAppPool). This issue has been resolved in version 3.0. ...

Product(s): Enterprise Reporter
Last Updated On: 8/29/2017
(0 Ratings) 595 views
Computer discovery stuck in processing (152655)

Some computers within the discovery are stuck in processing and the discovery does not finish. Several defects have been resolved which can cause this behavior. Please ensure that the latest version (and hotfix) has been installed. ...

Product(s): Enterprise Reporter
Last Updated On: 8/29/2017
(0 Ratings) 1719 views
How to resolve issues with Support Portal account (232463)

Support Portal account has incorrect information or there are issues logging into the Support Portal. Contact the Support Admins for all Support Portal issues: Open the following page: https://support.quest.com/contact-support. ...

Product(s): Active Administrator, Enterprise Reporter, Recovery Manager for AD...
Last Updated On: 8/29/2017
(0 Ratings) 46 views
Folder and File Permissions reports shows List Folder Contents permissions as Read and Execute (127778)

The Folder and File permissions reports show the "List Folder Contents" permissions as "Read and Execute" or "Read and execute, Synchronize". The reports can be modified to return a calculated value and show List Folder Contents (this is simply a text value replacement): ...

Product(s): Enterprise Reporter
Last Updated On: 8/25/2017
(1 Ratings) 2024 views
Enterprise Reporter Report Manager database authentication failed (229586)

When trying to logon to Enterprise Reporter Report Manager using Windows/Integrated Authentication you receive the same or similar error as the following: The cause of the error has been determined to be a Kerberos related issue. ...

Product(s): Enterprise Reporter
Last Updated On: 8/25/2017
(0 Ratings) 891 views
Warning during upgrade to Enterprise Reporter 3.0: "Unable to locate old installation path" (232404)

The below warning occurs when upgrading to version 3.0 and the previous version was installed in a non default path (or drive): "Unable to locate old installation path, time out settings cannot be saved. Please update timeout settings manually after the installation is complete". ...

Product(s): Enterprise Reporter
Last Updated On: 8/25/2017
(0 Ratings) 8 views
Cannot publish the File and Folder Permissions with Differences report to Quest Knowledge Portal (231734)

Trying to publish the File and Folder Permissions with Differences report to QKP results in the process never completing and staying at 0% This issue will be resolved in 3.0 Hotfix 1. If you require a fix for this issue for ER 2.6, please ...

Product(s): Enterprise Reporter
Last Updated On: 8/23/2017
(0 Ratings) 63 views
Error: "The selected license file is not valid. Please select a valid license file or contact your sales representative to obtain one" (232271)

Trying to apply a license key results in the error: "The selected license file is not valid. Please select a valid license file or contact your sales representative to obtain one". Open the License key in notepad and check the GeneratorVersion number. ...

Product(s): Enterprise Reporter
Last Updated On: 8/22/2017
(0 Ratings) 2 views