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Stat 6.1 - User Guide

Introduction to Stat Connecting to Stat Change/Service Requests Stat Consoles Tasks and Time Entries Stat Projects Search Engines Reports and Graphs Personal Rules Object Tools and Wizards Change Management for PeopleSoft
Object Management (PeopleSoft) Object Archives (PeopleSoft) Object Migrations (PeopleSoft)
Change Management for Oracle Applications
Object Management (Oracle Applications) Patch Management Object Archives (Oracle Applications) Object Migrations (Oracle Applications)
Change Management for Generic Applications
Object Management (Generic Applications) Object Archives (Generic Applications) Object Migrations (Generic Applications)
Appendix: Troubleshooting Chart Appendix: Migration Options Appendix: User-Specific Parameters Appendix: Supported PeopleSoft Proprietary Objects Appendix: Stat Reports

Maintenance - General Reports

Maintenance - General Reports display information concerning Stat system parameters defined in general maintenance tables.

Report
Description

Country Custom Labels (Landscape Excel Format)

Displays country definitions, including custom defined labels.

Customer Phone List (Excel Format)

Report List of customer phone numbers.

Customers (Excel Format)

List of customers sorted by customer name.

Customers by Department (Excel Format)

List of customers sorted alphabetically by department. Includes address and telephone information.

Department Codes (Excel Format)

List of department definitions.

File Servers (Excel Format)

List of file servers connected to Quest® Stat®.

File Template Maintenance (Excel Format)

List of file templates defined in Stat.

Generic Application Environments (Excel Format)

Generic Application File Type Location

 

Generic Application File Type Location (Excel Format)

List of file type locations for generic applications.

Generic File Types (Excel Format)

List of file types defined for generic applications.

Issue Tracking Custom Labels (Excel Format)

List of issue tracking custom labels and the values assigned to them.

Issue Tracking Statuses (Excel Format)

List of issue tracking statuses.

Oracle Applications Environments (Excel Format)

List of defined Oracle® Applications environments including database connections.

 

Oracle Applications File Type Location (Excel Format)

List of the Oracle Applications file type locations.

Oracle Applications File Types (Excel Format)

List of Oracle Applications File Types.

PeopleSoft Environments (Excel Format)

List of defined PeopleSoft® Environment including database connections.

 

PeopleSoft File Type Location (Excel Format)

List of the file type locations defined in Stat for PeopleSoft.

PeopleSoft File Types (Excel Format)

List of file types defined in Stat for PeopleSoft.

Service Domains (Excel Format)

List of service domains defined in Stat.

Source File Locations for Generic Files (Excel Format)

List of source file locations for generic applications. This report has the same data as the Generic File Locations Report but is sorted by environment.

Source File Locations for PeopleSoft (Excel Format)

List of source file locations defined in Stat for PeopleSoft. This report has the same data as the PeopleSoft File Locations Report but is sorted by environment.

Stat Reports (Excel Format)

List of Stat reports

Maintenance - Agent Reports

Maintenance - Agent Reports display information concerning the settings defined in the Agent Job and Printer maintenance tables.

Report
Description

Agent Job Schedule (Landscape List Format)

List of Agent jobs including the day of week and time of day that each job is scheduled to run.

Agent Jobs (List Format)

List of jobs assigned to the Quest® Stat® Agent and sorted by service domain.

Agent Printers (List Format)

List of Agent Printers sorted by service domain.

Maintenance - Security Settings Reports

Maintenance - General Reports display information concerning the security settings defined in the User and User Class maintenance tables.

Report
Description

Stat Users with Service Domain Access (Excel Format)

List of Quest® Stat® users and the service domains to which they have access.

User Application Access Maintenance (List Format)

List of Stat users and the applications to which they have access.

User Class by Service Domain (List Format)

List user class membership sorted by service domain, user class, and Stat user.

User Class Right Assignment (Crosstab Format)

Compares the assignment of user class rights across all user classes.

User Classes (Excel Format)

List of user class definitions.

User Classes with Rights Codes (List Format)

List of user classes and the rights associated with them.

User Classes with Rights Descriptions (List Format)

List of user classes and a detailed description of the rights associated with them.

User Default Working Directories (Excel Format)

List of users and the default working directories defined for them.

User Environment Access Maintenance (List Format)

List of allowed Environment Access by User.

User File Type Working Directories (Excel Format)

List of the file type working directories defined for users.

User Maintenance (List Format)

List of Stat user definitions.

User Object Access Maintenance (List Format)

List of allowed Object Access by User.

User Rights Assignment by Service Domain (Crosstab Format)

Rights assignment by service domain for the selected user.

User Rights Inventory (List Format)

List of assigned and unassigned user rights for each user. Distinguishes between service domain and non service domain specific rights. Long Report: 4 pages per service domain per user. (A user with 4 assigned service domains will take 16 pages).

User Service Domain/User Class Maintenance (List Format)

List of the service domains that users can access. For each service domain, the report also shows the user classes that the user belongs to.

Users with Queue Membership (Excel Format)

List of Stat users and the queues that they are members of.

Maintenance - Service Domain-Specific Reports

Maintenance - Service Domain-Specific Reports display information concerning Quest® Stat® system parameters defined in service domain-specific maintenance tables.

Report
Description

Application Codes (Excel Format)

List of application codes defined in Stat.

Application Templates (Excel Format)

List of application templates defined in Stat.

Applications and Environments (Excel Format)

List of applications and their associated environments. Lists only applications which have environments defined.

Auto Tasks for CSR Application (Excel Format)

List of auto tasks created for CSR applications.

Auto Tasks for CSR Status (Excel Format)

List of auto tasks created for CSR statuses.

Auto Tasks for CSR Type (Excel Format)

List of auto tasks created CSR types.

Business Rule History (Excel Format)

List of histories showing for which CSR a business rule was fired and when.

Business Rules (Excel Format)

List of business rules defined for service domains.

Business Rules with Detail (List Format)

List of Business and Personal Rules containing details of the rules. This report is sorted by Business versus Personal rules and then by rule number.

CSR Log Topics (Excel Format)

List of CSR log topics defined in Stat.

CSR Priority Codes (Excel Format)

List of CSR priority codes defined in Stat.

CSR Status Codes (Excel Format)

List of CSR status codes defined in Stat.

CSR Task Activity Codes (Excel Format)

List of CSR task activity codes defined in Stat.

CSR Type Codes (Excel Format)

List of CSR type codes defined in Stat.

CSR Type Templates (Excel Format)

List of CSR type templates defined in Stat.

CSR Types and Statuses (Excel Format)

List of CSR types and their associated CSR statuses.

Customer Priorities (Excel Format)

List of customer priorities defined in Stat.

Domain Specific Report Maintenance Codes (Excel Format)

List of service domain-specific reports.

Generic Application Migration Path Maintenance (Excel Format)

List of migration paths defined in Stat for generic applications.

Oracle Applications Migration Paths (Excel Format)

List of migration paths defined in Stat for Oracle Applications.

PeopleSoft Migration Paths (Excel Format)

List of migration paths defined in Stat for PeopleSoft.

Personal Rules by User (Excel Format)

List of personal rules sorted by the Stat user who owns the rule.

Queues (Excel Format)

List of queues defined in Stat.

Queues with Member Detail (Excel Format)

List of queues along with the users that belong to them.

Workflow Template (Excel Format)

List of workflow templates.

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