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SmartDisk reports Transfer has stalled (4046986)
Application version: ... Symptoms: Backup to SmartDisk shows as running (Stalled) in the NetVault jobs Screen. ... Checking the status of the SmarkDisk shows under the activity tab that the SmartDisk is full.
SmartDisk service stops - Failed to delete file .__stnztmp (4036881)
When restarting the applciaiton, it seems to carry on functioning normally. ... Smartdisk trace and event logs show the superserver process is crashing (assert) as it cannot access the disk index to update it.
Number of Streams Allowed for DD Boost with NetVault (4034388)
If the plugin isn’t using multiple streams then the total number of required streams would be 16</span></p> <p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-family: 'Trebuchet MS','sans-serif';color: #1f497d;font-size: 10pt;mso-fareast-language: JA;"> </span></p>
Unable to create a quiesced snapshot for backup (4047637)
When attempting to back up a system that requires application level quiescing, you get the error: "Error Message: API Call failed with message: Cannot create a quiesced snapshot because the create snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine."
Upgrade of NetVault in Solaris fails (4046212)
Symptoms: ... When upgrading on Solaris, you get the message: "Current administration requires that a unique instance of the package be created. ... However, the maximum number of instances of the package which may be supported at one time on the same system has already been met.
Installation of NetVault SmartDisk fails with configupdate: cannot execute (4045411)
When updating the configuration, the command output is the following: ... Failed updating configuration: /opt/smartdisk/foundation/etc/etc.pre/networking.cfg, /opt/smartdisk/foundation/etc/networking.cfg pkgadd: ERROR: postinstall script did not complete successfully
Restore from Smartdisk fails (4043356)
The binary log shows entries as follows in regards to a repeat connection being made to the Smartdisk Server: ... <SERVER> .... Connected to DAV server 'x4500-3' at address '130.104.4.35', port '21000' The connection goes down after 14 seconds:
"Failed to remove items from device 'SmartDisk' xxxx' : 'Unspecified failure'" (4047837)
NVBU logs show multiple error messages as follows: ... However backups to SmartDisk complete successfully and this does not seem to affect SmartDisk or NVBU. ... As backups expire in NVBU, requests are sent to SmartDisk to delete them.
SmartDisk Install Fails - with Riverbed NFS device. (4045759)
Stage and store will reside on the NFS share. ... InstalledSmartDisk using default values. ... Tried to add stage and store volumes. ... Unable to add volumes because of permission issues with the NFS device.
What account is being used as the SmartDisk non-privileged user account? (4033453)
SmartDisk has stopped working - the services cannot be restarted, or jobs to the instance are stalling. ... This could be due to the non-privileged user account. ... One of the causes of this can be an issue with the non-privileged user account that was used to install the SmartDisk initially.
Failed to add the SmartDisk License Key even when entering the correct SmartDisk License Key (4043639)
Failed to add the SmartDisk License Key even when entering the correct SmartDisk License Key. ... The problem here is because the command is being run when not logged in as root to SmartDisk Server.
vRanger will not deduplicate with SmartDisk 1.6 or 2.0 (4032963)
vRanger will not deduplicate with SmartDisk 1.6 or 2.0. ... Bug 22693, an issue that prevented vRanger .var files from being queued for deduplication. ... Upgrade SmartDisk to 2.0.1. ... Note that this will not retroactively deduplicate existing backups.
SmartDisk support for Windows Server 2012 (4034832)
Support for Windows Server 2012 will be added in version 2.0.1
SmartDisk Service stopped during backups "Failed to receive msg header from monitor" (4034219)
Upon restarting the SmartDisk Service all seems to go back to normal. ... Root cause analysis shows that the percolatormonitor process "Failed to receive msg header from monitor" before the service stopped.
What does SmartDisk "Stream count (0 defunct)" mean? (4033174)
- Stream count = the number of active streams currently writing or reading to or from SmartDisk ... - Defunct stream = the number of streams that have finished sending or receiving data to/from SmartDisk, but are in a 30 second count down awaiting complete closure.
Smartdisk services stopped and fail to restart - Failed to logon as user: '1330:Logon failure' (4046109)
Smartdisk services stopped after running several months with no problems. ... Disk space for the installation of Smartdisk upon a local drive still indicated several GB's free. ... The Volumes for Stage and Storage have several 100GB's free as well.
Some Clients Can and Some Can't Write to New SmartDisk Instance (4036643)
NetVault Backup Client versions <strong>older than 8.6.x</strong> DO NOT have the mechanisms built in to pull non-default WebDAV usernames and passwords from the NVBU Server to use when attempting to write directly from that Client to the SmartDisk server.
Windows application event log reports dedupe failed (4033049)
Large number of the error “Deduplication of stream ended in an error” in the logd.log file as seen below. ... stream will try to dedupe again but will fail again. ... Extract from logd file ... 2013-11-17T18:26:28.552Z 7 dedupe:dedupe_started:resource Deduplication of stream started 0abd2805d472765272ff6010800500006d710100
Smartdisk not deduplicating, chunkstored trace growing a little, storageservice trace growing qui (4046637)
A deduplication backlog is growing, the dedupe window is open, GC is not running but smartdisk stats output shows; ... On checking the chunkstored trace the following errors are being reported; ... 0 FILESYS ??? -1071 104358984181 Failed to open lock file '\\?\T:\Store\dedupe\lock' 0 CSD ??? -753 104358984181 Error locking lock file! (Is another chunkstored running?)
Backup Stream to NVSD from NVBU goes down "Stream has gone down" (4044515)
Error 2012/02/14 10:12:29 39 Jobs NVBU Job Status: Backup Failed ... Smartdisk was installed as part of the Vranger install, Vranger writes to device with no errrors, issue here with NetVault was that the WebDav was not configured.
Backups to NetVault SmartDisk aren't using NetVault Backup preferred address (4043589)
Because backups to NetVault SmartDisk go directly to the NVSD server they do not go by the same rules as other backups and will not use the preferred address. ... Edit the hosts file on the NVBU client so that the NVSD server host name resolves to the address on the network you want it to write to.
NVBU Index compression is not working (4047851)
Index compression does not appear to function, however it is correctly configured under nvconfigurator > Media Manager > ... Daily MediaDatabase growth is observed with no space being reclaimed. ... "grep -i compress messages | wc -l" doesn't return any number of compressed indexes for the period covered in the messages file, showing compression is not running.
Backups to SmartDisk Stalling with "Transfer to the device has stalled" (4047086)
Warning 2012/03/26 07:02:28 2801 Data Plugin Hostname Transfer to the device is no longer stalled ... The following 3 configuration changes should help minimize the number of times that SmartDisk shows as Stalled or is marked as Offline:
How much data needs to be written to stage before deduplication starts (4033031)
All backups except NDMP based backups will backup in chunks of 400GB on completion of the 400GB chuck write the data will be put in the queue to be deduped. ... The data will then be deduped id you are in the dedupe window set on SmartDisk.
smartdisk config --show command returns nothing after installation (4033314)
installed SmartDisk on Windows 2008 R2 and tries to Run the ‘smartdisk config --show command’ and no output from command, just back to the CMD prompt with no error. ... Uninstalled SmartDisk deleted all directories, searched registry under Hkey_local_machine/software for entries of SmartDisk and removed.
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